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General Manager

Burrillville, Rhode Island, United States
July 25, 2017

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Phillip L. Villiard

*** ********** **** 401-***-****

Pascoag, RI 02859

Objective Team-Oriented Leader and Trainer Looking To Obtain a New Position

With a Growing Company


Applebee's Neighborhood Instructed and Certified over 100 Managers with NRA recognized

Grill and Bar ServSafe Manager Certification Program.

Millbury, MA • Organized, Planned, and Conducted Regional Training Camps for

Apple American Group Proper Training of Hourly Staff Members.

Franchise • Conducted In-store and Regional Roll-Out Training Meetings for

Training General Manager New Menu Campaigns.

May 1997-March 2017 • Certified Manager Training Restaurant.

• Prepared and Delivered Manager, Manager-In-Training, and Hourly

Staff Evaluations and Developmental Action Plans.

• All Aspects of Effective Shift Management.

• Directly Supervised up to 80+ Employees.

• Projecting and Scheduling of Hourly Labor.

• Ordering and Receiving Product and Maintaining Order Guides.

• Recruiting, Interviewing, Hiring, Orientation, and Training of Hourly

Staff and Management.

• Budgeting Sales, Labor, and Controllable Expense Categories.

• Monitoring and Controlling Profit and Loss Statements.

• Employee of the Month/Year 1999.

• General Manager of the Year 2011.

• General Manager of the Month-October 2012.

• Operations Excellence Award 2014.

• 2015 100% EcoSure Food Safety Evaluation Score.

• 2016 87.6% Operations Audit Score.

• 2017 100% Health Department Inspection Score.

Flying Bridge Restaurant Seasonally Employed in the Cape at The Flying Bridge and

Falmouth, MA Popponesset Inn as a Banquet and Dining Room Server and Bartender

Server, Bartender

May 1996-September 1996

King's Inn Restaurant Hired as a Busser. Worked My Way Up to Banquet Server and

Lincoln, RI Function Captain.

Server/Function Captain • Duties Included: Creating Floor Plans, Communicating with

September 1992-May 1996 Function Lead Contacts, Setting up Seating Charts and Function

Room Layouts, Attending To Needs of Wedding Parties, etc.


Johnson & Wales University Graduated 3.8 GPA, Magna Cum Laude.

Bachelor of Arts and • Member of Golden Quill Honor Society and VICA Member.

Sciences Degree • Coursework Included: Hospitality Information Systems, QA,

Hotel/Restaurant/Institutional Accounting, Cost Control, Budgeting, Hospitality Law, Facility

Management Maintenance, Engineering, Culinary Arts/Nutrition, Sanitation,

Beverage Management, Hotel/Front Office Ops, and much more.

Qualifications Over 25 Years of Guest Service Experience.

• Certified in First Aid, CPR, and Choking.

• ServSafe Food and Alcohol Certified.

• Certified in MA Allergen and Crowd Control Programs.

• Instructor/Proctor for NRA ServSafe Manager Certification Program.

• Certified RI Food Safety Manager.

• Proficient At Restaurant Operating Systems (Oscar, RosNet), Point of

Sale Systems (Micros, Positouch), Microsoft Office, Word, Power

Point, and Excel, Customer Loyalty Management Dashboards and

Widgets, Food Safety and Operations Audit/Action Plan Systems.

• Semi-fluent in Spanish.

References Eleanor Clancy-Director of Operations- New England South-Applebee's

P: 781-***-**** E:

Ken Tousignant-Area Director-Immediate Supervisor-Applebee's

P: 401-***-**** E:

Sarah Chamberland-Human Resources Manager-Applebee's

P: 978-***-**** E:

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