Customer Service, Health and Human Services
Resume:
CAREER OBJECTIVE
Quality-focused professional with a vast array of medical experience seeking to bring high level of personal ambition, keen customer service skills and persistent accountability to a dynamic healthcare firm.
§Proficiencies: MS Office; MS Excel; MS Word; MS PowerPoint; Typing Speed: 50
§Skills: Written and verbal communications (letters, emails, presentations, face-to-face communications), Decision-making skills, Problem solving skills, Critical thinking skills, Time management skills
§Honors/Awards: Alpha Beta Kappa (ABK) Deans List
PROFESSIONAL MEDICAL SKILLS
Health and Human Services Mental Health Strategies Behavioral Health Interventions
Community Outreach Social Services Liaison Values and Ethics Client Advocate Public Health Assistant
Domestic / Substance Abuse Aide Family Support / Visitation Worker Interview Techniques
Intake Assessments Life Skills Competencies Crisis Intervention Skills Social Systems
Child, Youth and Family Services Elderly Services Welfare Services
Case Management Aide and Coordination Activities Assistance Medical Terminology HIPAA Compliance
EDUCATION & CERTIFICATION
Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2016
Fully accredited, accelerated program designed to develop skills needed for healthcare and community-setting support and advocacy roles and promote adherence to relevant public policies, rules, and ethical practices including patient confidentiality. Program content develops the skills needed for effective communication with patients, assessment of patient needs, identification of life cycle phases and transition points as well as those needed to address issues related to funding, resource allocation, and the design and delivery of high quality support services. Research, professional writing, critical thinking and communications skills are emphasized throughout the program
Kilian Community College Health Administration/ Data Entry Certificate, 1995
Data Entry Alpha/Numeric Certification, Health Administration, Did not complete courses
PROFESSIONAL EXPERIENCE
Five Star Call Center- Sioux Falls, SD 09/2016-12/2016
Customer Service
Checked to ensure that appropriate changes were made to resolve customers' problems.
§Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
§Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
§Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
§Determined charges for services requested, collect deposits or payments, or arrange for billing.
§Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
§Referred unresolved customer grievances to designated departments for further investigation.
§Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
§Solicited sales of new or additional services or products.
Love's Travel Center - Sioux Falls, SD 04/2016 - 09/2016
Cashier
§Assists customers by providing information and resolving complaints
§Assists in processing and replenishing merchandise, monitors floor stock and ensures establishment is clean and inviting.
§Creates a positive atmosphere by greeting customers upon entering establishment and providing a pleasant and friendly shopping experience.
§Issues receipts, refunds, credits, or change due to customers
§Maintains an awareness of all promotions and advertisements
§Maintains communication throughout the ordering or check out process.
§Processes merchandise returns or exchanges
§Receives payment by cash, check, credit cards, or automatic debits, maintaining all cash and media.
Midco Connections - Sioux Falls, SD 09/2015 - 02/2016
Customer Service Representative
§Checked to ensure that appropriate changes were made to resolve customers' problems.
§Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
§Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
§Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
§Determined charges for services requested, collect deposits or payments, or arrange for billing.
§Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
§Referred unresolved customer grievances to designated departments for further investigation.
§Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
§Solicited sales of new or additional services or products.
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