Customer Service Manager

Christopher Partlowe

**** *. **** ******

Philadelphia, PA 19141

*********@*****.***

Cell phone 267-***-****

Job Objective

To obtain a prominent position where I can leverage all of my professional experiences to gain insight via a entry-level finance or accounting position. I also am skilled in working in a team environment and I take pride in delivering great customer service and a exemplary level of performance.

Professional Experience

Pennsylvania National Guard- 25 November 07/2015- present

•Perform field level maintenance on electronic nodal assemblages

•Maintain transmission and functionality of combat net radios

•Monitor connectivity of auxiliary communications equipment

•Perform system/network operations and correct system faults

•Maintenance on all internal communications systems devices

City of Philadelphia- Accountant 09/2013 - present

•Analyze Behavioral Health submissions to ensure they meet budgeted allocation

•Preparing reconciliations to pinpoint amounts owed to or from DBHIDS

•Ensure accuracy of circ transportation and reinvestment invoices for CBH payment

•Monitor quarterly invoices to judge expenditure behavior of MH and OAS agencies

•Assist in preparing financial information for City Council and State reporting purposes

•Process FAMIS payments for cost reimbursement and OAS programs.

Department of Treasury FMS– Mail room clerk 02/2012- 09/03/2013

•Perform receiving procedures for data sensitive Tax mail.

•Sorts mail according to destination and type including returned letters and payments.

•Readdresses undeliverable mail bearing incomplete or incorrect address.

•Processing remittal payments from banking institutions for government assistance

WAWA Food Stores Inventory and Merchandise manager 02/2010 – 08/2012

•Provide expertise in cycle counts, money management and product merchandising.

•Perform daily audits to ensure proper plan-o-gram and labeling compliance

•Enforce effective customer retention practices

•Managed training and performance management of customer service associates

•Analyze over/shorts for the entire operation

Walt Disney World – Epcot Retail Guest Services Manager 06/2009 -02/2010

•Ensured safety, security and quality standards for 9 different outdoor locations

•Analyzed inventory and money procedures, reports, and trends vital to our success.

•Enforced proper cash handling among vendors

•Calculated sales per labor hours

Walt Disney World – Epcot Intern (paid) 06/ 2008 – 06/2009

•Actively monitored park attendance in order to deliver excellent customer service

•Oversaw and instilled cleanliness in an operation that grossed 17 million annually

• Maintained high levels of customer satisfaction and retention

•Accountable for accuracy of a $15,000 manager’s fund daily

Delaware State University –Student Accounts Paid Student worker 04/2007-05/2008

•Processed refund check payments through ledger entries on java-powered software

•Assisting students with tuition payment plan and financial aid information

•Calculating new students estimate tuition costs

•Assisted nearly 3,000 students with account information

•Organized credit and collection accounts via Microsoft excel

Education

Strayer University Graduation date 12/2013

Master’s degree in public accounting

Delaware State University Graduation date 05/ 2008

Bachelor’s degree in Business Mgmt.

Concentration Finance and Banking

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