Project Manager
Resume:
Denny Polly
P.O. Box ***
Copeville, Texas 75121
*****.*****@*****.***
www.linkedin.com/in/dennypolly
Project Manager
Project Manager with experience in: IS/IT Management, Data Center Operations Management, and Project Management, including Offshore/Global Team Management, Financials and SDLC; Telecom Billing Systems; BAF and CAFD Documents; Vendor & Client Relations; Billing and Database Conversions and Integrations; Implementations; Data Mapping; Migrations of Computer Hardware, Software, and Data Centers; Mentoring and Training; and Data, Verbal, and Written Communications
Reduced Advantex Communications billing cycle run time by 50%. Team Lead and billing SME involved in all of the billing processes from call record collection, mediation, rating, processing, billing runs, to bill print file creation. Established system problem resolution procedures, thereby improving customer service. Increased revenue billing and collection by $80,000 per month.
Led team that tested CDR billing using test call system that reduced billing errors for customers by 20%.
Led seamless consolidation of three US West facilities, saving $20M annually. US West consolidated information processing from three computer room facilities across US West to reduce costs. Team Lead for the consolidation of nine computer systems, which collected over 60% of the company’s daily revenues of $10M. Consolidation completed without disruption to collection and processing, and was transparent to internal and external customers. Developed and delivered courses on teleprocessing systems, reducing training costs. US West was spending $70K annually on vendor training for teleprocessing systems. I designed training classes based on expertise gained in technical support position. Facilitated training for management employees and systems operators. Operators assumed technical support role, saving company $50K in training and overhead costs. Project Manager
Ignite Management Consultants Richardson, TX May, 2015-Feb, 2017
• Sr. Project Manager at Amdocs managing Diamond IT Telegence projects to improve platforms and processes that enhance and expand application usefulness for their customers. Successfully managed multiple projects from inception through to closure. Utilized SDLC and in-house methodologies.
Project Manager
Ignite Management Consultants Richardson, TX August, 2012-March, 2015
• Sr. Project Manager at AT&T managing IT projects for LS CRM and Clarify platforms to improve processes that enhance and expand service to their customers, increasing customer loyalty. Successfully managed multiple projects from inception through to closure, including managing financials and implementation. Utilized SDLC and IT UP processes. Utilized waterfall procedures in ITUP environment. Project Manager
Bright Byte Consulting, Inc. Atlanta, GA February, 2010 – February, 2012
• Sr. Project Manager at AT&T managing eCommerce Sales projects to improve processes that enhance and expand service to their customers, increasing customer loyalty. Page 2 of 3
Successfully managed multiple projects from inception through to closure, including managing financials and implementation. Utilized SDLC and Clarity PM tool. Prior Work Experience
Cognizant Technology Solutions Alpharetta, GA
• Managed multiple Telegence and CARE systems projects for their client, Cingular/AT&T, in Richardson, TX.
• Managed wireless projects as a member of their IT PMO for the Systems Delivery and Billing department, utilizing SDLC and SOX processes. Advantex Communications (formerly CoServ Communications) Corinth, TX Billing Technical Manager, Project Manager, Team Lead Directed collection of CDR files from Lucent 5ESS and DMS 250/500 switches and subsequent rating and processing to generate customer bills; project management; collection of EMI files from the ILEC and their verification and billing; data mapping; report creation and generation; testing; toll investigations; procedure documentation for traffic processes; billing system table maintenance; CABS client interface and billing; special circuits customer interface and billing; and vendor interface. Managed contractors and employees. Worked closely with DBAs. Used Sybase database. Performed auditing functions.
• Performed SQL queries and used UNIX commands.
• Tested USHA rating and billing system and AMA and EMI rating and processing.
• Identified several shortfalls, through business analysis, in USHA billing system and processes. Correction of these shortcomings increased revenue billing and collection by
$80,000 per month.
• Established problem reporting and resolution process, increasing the turnaround time on corrections.
• Project managed conversion of internet billing process from AS400 to USHA billing system.
• Team Lead and billing SME involved in all of the billing processes from call record collection, mediation, rating, processing, billing runs, to bill print file creation.
• Created several traffic reports to allow for tracking of rating and throughput as well as trending of the same when the billing system stabilized.
• Documented traffic processes to facilitate training on how to rate and process traffic
(customer call records), including both AMA and EMI. MCI Worldcom Richardson, TX
Senior Staff Specialist I, Team Lead
Performed vendor interface; technical support of and testing with test call system; vendor contract negotiation; system administration; database administration; and training coordination.
• Team lead of group that tested CDR billing using test call system and assumed project lead of the system.
• Provided vendor contract negotiation expertise to resolve a contract dispute within three months, which had lasted over a year and had stalled prior to my involvement.
• Created and implemented trouble reporting and resolution process for test call system to improve the response from the software vendor for problem correction. Created and generated reports for mgmt.
• Provided system and database administration for test call system and AMA billing verification, using UNIX commands and shell scripting. US West Communications (became Qwest, is now CenturyLink) Omaha, NE; Des Moines, IA; Minneapolis, MN; Denver, CO Data Center Technical Manager, System Administrator, Team Lead System administrator for a test call system and Technical Manager for AMA billing teleprocessing computer systems that interfaced with AMDOCS(Telegence). Page 3 of 3
• Provided database and technical support of Hewlett-Packard SX5000 and A9000 systems for technicians. These AMA teleprocessing systems collect over 60% of U S West’s revenues (call records (CDRs)) from various Central Office switches - DMS 10/100/200/250; Lucent 1ESS/1AESS/2BESS/3ESS/5ESS; Ericsson AXE10; and Siemens - via adjunct polling devices or direct polls.
• Improved business processes by analyzing services and recommending different methods of providing data for processing. Performed auditing functions.
• Team Lead for consolidation of billing front-end systems from three computer facilities in separate states to one, then from an office building into a newly constructed computer facility, which I was involved in planning and designing a portion of.
• Billing SME involved in billing processes from collection of switch files through mediation, rating, processing, billing runs, customer database updates, bill print file creation, and printing of bills, using UNIX commands and shell scripting.
• Directed joint employee and management team that defined and built over 15 methods and procedures for the AMA teleprocessing systems.
• Designed, developed, and performed in-house teleprocessing training sessions. Trained 100% of the AMA teleprocessing technicians.
• Awarded “Certificate of Recognition” by my department in both 1994 and 1995 for job performance and contributions to the company.
Team Lead, Data Center Technical Support, Programmer Responsible for moving computer systems, interdepartmental interface, vendor interface, and project implementation. Report creation and generation for IT and billing.
• Planned, organized, and led team that managed the move of six AMA computer systems from one building in Omaha to another building, receiving bonuses from two different departments.
• Coordinated computer training with three vendors for two departments.
• Technical services support for billing systems.
• Software support programmer for AT&T Marketing system (OTSEGO) and bill print computers.
• Performed auditing functions.
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