Project Management Manager

MICHAEL A. HORNUNG, P.M.P.

* ***** *****, *******, ** 11725

Telephone 631-***-****

*******.*******@*********.***

CAREER SUMMARY

Professional Program Manager with over 15 years of IT Outsourcing and Technology implementation experience. Certified Project Management Professional (PMP) since 2005, with talent for providing excellent client service with comprehensive Project Management Office (PMO) and Sarbanes-Oxley Act (SOX) oversight, meeting regulatory compliance standards and fulfilling strategic business goals. Supporting and training business leaders, aspiring and new PM's, and business partners. Recognized by business and outsourcing partners as a trusted coach and mentor providing individual guidance to clients and project teams.

- Experienced managing domestic and international teams spanning the US along with joint efforts in Canada, Europe, Asia, and Latin America for Fortune 500 company.

- Drove "best practices" within the enterprise to support PMO governance including SOX compliance and department adherence to PCI, PII, PMLC, and financial reporting mandates.

- Delivered timely PMO reporting and analytics to business and IT leadership. Tracked, analyzed, and reported on critical IT metrics surrounding project delivery, customer satisfaction, resource utilization, and compliance measures.

- Trained internal IT resources and external vendor partners on project management, risk assessment, tools (Clarity/CA-PPM, Workbench, SharePoint), compliance (SOX, PCI, PII, KPI), and PMO best practices.

WORK EXPERIENCE

Avis Budget Group, Garden City, NY 11530; relocated to Parsippany, NJ 07054 (1991-2017)

PMO GOVERNANCE MANAGER

Senior person of 3-person PMO department for Fortune 500 matrix organization responsible for the oversight of the company's 190+ active standard development, infrastructure, and efficiency projects spanning all twelve IT areas, 50+ project managers, 10+ vendors, and $100+ million in budgeted efforts worldwide. Oversight included facilitating meetings, status reviews, reporting, and necessary follow-up's. Administratively cross-trained and proficient in every facet of the Project Management Life Cycle (PMLC) from pre-project business case approval through post-project lessons learned. Provided team support with all phases of System Development Life Cycle (SDLC). Consistently improved upon existing procedures throughout the PMLC while increasing productivity, efficiency, and revenue for various stakeholders. Examples are:

Utilized all facets of Clarity/CA-PPM tool from 2003 to 2017 including portfolio/program/project management. As part of decentralized PMO for past 6+ years, was responsible for all associated object-oriented and “portlet” reporting including delivery, design, modifications, data verification testing, training, and rollout.

Solely performed health checks on all active projects exceeding $100K budget; Streamlined process to be executed at the appropriate times in a project schedule and to include all necessary agile and waterfall mandates to ensure best practices are done to help a project get delivered on time, under budget, & according to spec.

Designed, analyzed, and directly provided detail and summary reports to Senior Leadership Team (SLT) to aid in company's strategic goal planning and assessment. Project metrics included financials, CPI (Cost Performance Index), SPI (Schedule Performance Index), KPI (Key Performance Indicators), portfolio management, SOX compliance, health check status, missing toll gates/baselines, financial adjustments, risk/issue assessments, customer satisfaction, & lessons learned. Non-project metrics included resource utilization and timesheet approval timeliness.

Solely performed monthly SOX audits on all closed projects; Converted this from a semi-annual process which identified training gaps and ultimately resulted in higher compliance figures on internal / external SOX audits.

Instituted the pre-implementation tollgate process to confirm all customer and company PCI & PII data is being handled properly; reviews of APPSCAN results and peer code reviews were performed to avoid security breaches, vulnerabilities, and fraudulent activity of this sensitive data.

Fostered relationship between PMO and IT Finance team to work together and share info; Amended month-end, health check, and reporting processes to quickly identify discrepancies on invoices, capitalization, & timesheets, so all financial issues can be rectified prior to publishing.

Worked closely with Quality Assurance (QA) and project teams to ensure all necessary project testing, test plans/scenarios, and approvals met with SOX compliance measures on monthly basis.

Trained and supported business and IT staff on new and existing PMO procedures.

Designated US point person in defining and implementing newly unified PMLC worldwide.

SENIOR IT PROJECT MANAGER

Served as Program Manager for the entire Avis and Budget frequent traveler programs, responsible for all system functionality for 95 partnerships worldwide, representing 7.8 million car rentals and $1.24 billion in revenue annually.

Hand selected to manage many high profile initiatives including Y2K, Data Center Relocation, Disaster Recovery, Limited-Use Paperless Coupons, & Split Billing; often called upon to help out projects in trouble.

Managed and facilitated virtual teams leading to project success.

Received countless awards from business, peers, and upper management including coveted PM of the year award.

Worked closely on various PMO initiatives including SOX compliance, resulting in more projects passing internal audit than entire IT department combined.

LEAD IT TECHNICAL SPECIALIST

Hired as Computer Programmer Trainee and promoted to highest technical position within five years.

Redesigned entire Frequent Traveler Program to easily add new partnerships quickly, efficiently, & at low cost.

Designed, managed, and implemented automated U-Promise system for Avis and Budget, generating annual profits of $1.7 million and revenue of $6 million.

Engineered Avis Drive Free promotion into antiquated system in eight weeks time to reap $1.2 million profit; provided insight and improvements to help establish website driven follow-up promotion that earned $62 million revenue in three months.

Authored numerous documents ranging from user manuals and operating procedures to extensive system documentation; editor and point person for project documents sent to both internal and external customers.

CERTIFICATIONS

Project Management Professional (P.M.P.), Thomson Prometric Test Center, Melville, NY 11747, August 2005.

Certified Project Manager (C.P.M.), Project Management Leadership Group, West Point, NY 10996, June 2003.

EDUCATION & TRAINING

Computer Programming Certification, Grumman Data Systems Institute, Woodbury, NY 11797, November 1990. Finished top of class with Honors, average grade of A+ across all subjects, covering multiple computer languages.

Bachelor Of Science (B.S.), Siena College Loudonville, NY 12211, May 1988 (Preconsidential Scholar Recipient).

Majored in Marketing/Management with concentrations in Quantitative Business Analysis and Computers.

TECHNICAL SKILLS

Clarity (CA-PPM), Workbench, SharePoint, Windows-based operating systems, Microsoft Office (Project, Excel, Outlook, Word, Visio, PowerPoint), LYNC, WEBEX, Snagit, DB2/SQL, FTP, UNIX, HTML, & APPSCAN.

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