Customer Service Technician

Pierre Jean Chanu

***** ****** ***** * Fairfax, VA 22033

703-***-**** * *******@*****.***

https://www.linkedin.com/in/pierrejeanchanu/

Professional Statement

Seeking an Installation Technician position that utilizes my strong background in cable rack installation

SUMMARY OF SKILLS AND QUALIFICATION

Highly motivated professional with the ability to take on multiple tasks

Technical problem solver and a team player

Excellent customer service skills

Ability to multi-task and take on large workloads with ease

Read audio-visual engineering drawings, pull cables by working off a drawing package, and terminate cables (solder & crimping, etc)

Termination of XLR, STP/UTP, COAX, and show proper understanding of wire management

TRAINING AND ADDITIONAL INFORMATION

Certified Fiber Optic Technician (FOA) ID# 3260013.

Extron Certified

Cisco Certified Network Associate (CCNA) 640-802 ID#CSCO 11475859.

Express Foundation for Field Engineers V1.3 (CXFF) ID#CSCO 11475859.

IBDN-Belden Copper and Fiber certified

IBDN-Belden Design and Concept certified

Microsoft Certified Professional (MCP) Windows XP Professional – 200.

Computer Technology, Control Data Institute, CA – 1983 to 1984.

Electronics Technician Certificate, Levallois-Perret, Paris, France – 1977 to 1979.

PROFESSIONAL EXPERIENCE

Freelance contractor 2015 - Present

Member: Society of Broadcast Engineers and NABET – CWA (AFL-CIO)

Society of Broadcast Engineers – SBE

Hoppmann Audio- Visual, Inc. VA 20151 2012 - 2015

Extensive experience in building and installing audio visual networks projects for the Pentagon and Aerospace Museum.

Experience in cable fabrication and installation for audiovisual systems.

Knowledge of and experience in the installation of a wide variety of cabling to include CAT 5, CAT 6, VGA, S-Video RG-5 coax, single-mode and multi-mode fiber, DVI, audio, and video cabling.

Performed Quality Assurance and Quality Control procedures on installed equipment.

Advised and recommended necessary changes to accommodate customers’ needs, comprehend engineering design drawings, blueprint, cable running lists, installing other conveyances, pulling and terminating cable, determining and implementing required connector pin outs, installing and configuring equipment, power supplies, testing and documenting installations, dressing and labeling cables, racks, patch panels, etc.,

Familiar with industry standard cable terminations, installation, and fabrication techniques.

Broad experience in installing and configuring LAN and WAN network equipment such as servers, routers, switchers, hubs, mixers, digital and analog frame equipment.

Innovative Technologies, Inc. Chantilly, VA 20151 2009 - 2012

Senior Lead Technician / Installer

Extensive experience in building and installation broadcasting television networks projects for Defense Media Activity.

Experience in cable fabrication and installation for audiovisual systems.

Familiarity with AMX and Crestron control systems.

Experienced in the use of audiovisual test equipment and be familiar with standard test procedures.

Assisted Senior Staff and Project Leads in preparation activities and site planning.

Knowledge of and experience in the installation of a wide variety of cabling to include CAT 5, CAT 6, VGA, S-Video RG-5 coax, single-mode and multi-mode fiber, DVI and audio, Video cabling.

Experienced in the word processing and use of spreadsheet software packages.

Performed device troubleshooting and warranty repair on failed equipment.

Performed Quality Assurance and Quality Control procedures on installed equipment.

Communication Engineering, Inc., Newington, VA 22122 1996 - 2008

Senior Lead Technician / Installer

Extensive experience in building and installation broadcasting television networks projects for CNN, NBC, PBS, WETA, FOX LA, BET, Bloomberg, Discovery channel, Qwest Digital Media, Hong Kong Television, Newseum, MCI, and George Washington University.

Advised and recommended necessary changes to accommodate customers’ needs, comprehend engineering design drawings, blueprint, cable running lists, performing surveys, installing other conveyances, pulling and terminating cable, determining and implementing required connector pin outs, installing and configuring equipment, power supplies, testing and documenting installations, dressing and labeling cables, racks, patch panels, etc.

Familiar with industry standard cable terminations, installation and fabrication techniques.

Contact this candidate