Alan R. Figga

**** ******** ***, *****,*******, *3615

ac1hje@r.postjobfree.com

813-***-****

OBJECTIVE

To obtain a position allowing me to utilize my vast experience in leadership, senior level customer relationship management, project management, customer communications &/or services, engineering, information systems implementation including networking &/or communications, marketing, and systems designs.

EXPERIENCE

BayCare Health Systems

Senior Project Manager/Senior Manager – Validus Construction Services

Roles & Responsibilities:

Provides leadership, plans, directs and controls all aspects of the Customer Communications functions for 10 hospitals for communications throughout the system. Provides professional and technical communication support and services related to all customers. Including physicians, team members, patients and Sr. management.

Assisted in the design implementation and ongoing support of all communication projects to meet the needs of the internal and external customer.

Mergers and Acquisition Expert Delivery Management and Program Management.

Acted as the Business Liaison, Business Process Change Management for ERP and IT Applications Reconciliation and Consolidation.

Provided Cross Jurisdictional Software Implementations, Change Management and Program Planning as well as providing Project Cost Accounting & Structuring by country/production & manufacturing units.

Worked with numerous organizations, including Fortune 500 companies to relocate and implement data center strategies enabling IT solutions in complex enterprise IT environments.

Designed and implemented Company’s overall risk assessment process and annual audit plan, and ensured Company’s compliance with Sarbanes Oxley section 404.

Established and implemented policies and procedures, developed audit objectives, procedures, test plans, evaluation and reporting.

Proposed recommendations to management to improve internal controls and operations.

Prepared and reported audit results and risk assessments to the Audit Committee.

Provided leadership guidance and direction to the Financial Audit and IT Audit Team in the execution of the audit plan, fieldwork and special projects.

Executed project manager duties constructing a $122M facility.

85 direct reports

Develop and implement operational plans for the department to meet the needs of the organization.

Analyze and report on call traffic studies and make appropriate changes to improve answer times.

Develop tactical plans for communications across the health system.

Position: Sr. IS Project Manager /Product Manager BayCare Health System

Roles & Responsibilities:

Provided customer/team communications, Project Scope, Design, Implementation, and Budget Management.

oTeams/associations include: Architect/Construction Firms, Software/Hardware

oInformation Services and Application support vendors, Hospital Senior Management

oMaintained timelines/key milestones & tasks, budgets and resources

Responsible for facility engineering, design, audit / assessment, contractor management, and site selection of Mission Critical facilities.

Served as a trusted advisor for both technology and business executives for the construction and network side of the projects, working with broad technology experience, business focus, and an inherent consultative approach.

Make recommendations for changes in technology and services based on development needs and industry standards and equipment.

Developed policy and procedures for assigned programs in accordance with all relevant regulations

Obtained Business Requirements & produced SDLC required documents (BRD/Scope/FSD/Enhancements, determine risk, design document, Development/SIT/UAT Scripts), mappings, reverse engineer data flows (Excel/SQL/PowerPoint).

Managed a variety of budgets ranging from the low $1,000s to high $130 million

Managed Vendors and monitored large IT initiatives, working with Vendors/Corporate Alliances using Microsoft Dynamics.

Utilized and implemented GIS tools that allow users to create interactive queries (user-created searches), analyzed spatial information, edited data, and presented the results of all these operations to Senior teams.

Established senior SAP consulting professional with experience in SAP PM/ EAM, QM modules, driving performance improvement across the complete project lifecycle.

Leverage a diverse background and high level of hands-on experience (including configuration) to deliver success across multiple industries and market sectors, including increasing efficiency, maximizing cost performance and boosting functionality and performance.

Position: Manager Major Implementation / Project Manager

Roles / Responsibilities:

Extensive Project/Product Management background.

8 years professional IT management and support.

Responsible for all Telecommunications and Information Technology projects.

Directed multiple projects and provided Senior Executive-Level-Management with direction and Enterprise Mobility solutions.

IT Projects included, Business Continuity/Disaster Recovery Implementation, Worldwide Cellular and Device Roll-Out to major countries, 5-Digit Dialing Plan Implementation, Remote Data Center Stand-Up, VOIP, SS7 signaling, PBX Migration for multiple sites, and Global data center migrations.

Coordinated projects with Executive/Senior Management and Development Staff, various Global LOB Management, Adhere to Goals and Budget guidelines,

Produced business presentations, present project status, adhered to Federal Regulations and International Regulations.

Directed all aspects of worldwide IT infrastructure integration projects from due diligence research to managing the Project Management Office (PMO) for the Integration of employees and IT infrastructures into existing GTE labs located in the U.S., Europe, and Asia Pacific.

Led Merger &Acquisition of IT infrastructure projects from due-diligence through integration for large entities.

Managed the Cisco & SS7 router configurations for International Implementations. Increased networks and transactions from 20 million to 45 million. Increased sales per client from $5 million to $8 million dollars.

Optimized new products to increased earnings by 12% to ensure customer revenues are increased for profit margins.

Supported and maintained the E911 database and support groups.

Managed Implementations for E911 and multiple PSAPS.

Heavy client relationship and development experience

Experience with very large corporations and small privately owned businesses.

Demonstrated cold calling and territory planning experience.

Directed and motivated staff interaction within the company and with the customers.

8 years retail Sales with a track record doing trade shows and developing customer leads to Sales.

Responsible for multiple accounts for revenues and growth.

Provide technical leadership in the support and implementation of new products and services offered by GTE/Syniverse.

Supported implementation accounts to ensure customer were online

Position: Enterprise Technology Manager / IT Management –GTE

Roles / Responsibilities:

Managed a technical support staff of 50+ employees: Engineers, Analyst, Sales & Marketing and associated vendors

Responsible for hiring and staffing within the department including salary planning and administration of all human resource policies and practices within the company.

Responsible for development, implementation and administration of controls, policies and procedures to ensure consistent and reliable distribution all new products and releases to meet customer expectations.

Provided technical leadership in the marketing and sales area for future growth within the company.

Managed 3rd party vendors for technology resources, which required travel to and from customer locations.

Provided on site customer support across the country including International for account management and to be a liaison for sales and support areas.

Increased regional sales and transactions from 12 to 50 percent in areas requiring Sales to initiate contracts.

Implemented training course for newly hired employees speeding profitability.

1986 -1989

Position: Enterprise Technology Manager / IT Management / Supervisor –GTE

Roles / Responsibilities:

Cisco Router Configurations for International deployment of cellular messaging.

Responsible for Total Budget/Profit and Loss Responsibility (All levels of Previous Job Held) over 4 million $ budget and associated sales teams to meet performance objectives daily, monthly and annually.

Supported the Mini-Center operations area and all components associated with GTE/Verizon for billing and transactions across the country.

Responsible for day to day operations support including IBM

Mainframe Tandem, UNIX, Dec and multiple data center components.

Expanded support teams from 35 to 90 support representatives.

Position: Business Information Analyst -GTE

Roles / Responsibilities:

Gather/document technical specifications - new and enhanced telecommunications products. Products were highly complex requiring developed analytical and interpersonal skills as well as a broad knowledge base of the environment and/or deliverables. Extensive senior level product documentation for products specific to Verizon/TSI.

Position: Supervisor Billing Center Customer Service Support -GTE

Roles / Responsibilities:

Customer Service support Supervisor for GTE/Verizon in the National Billing Center in Tampa.

Supervised 50 + employees, which included training and supporting modified areas where special requirements were necessary to support the customer.

Managed the customer contact areas for National accounts with revenues of 10 million dollars monthly.

Technical Skills / Experience:

Microsoft Suites - Project, Word, PowerPoint, Excel, Windows 2000 - 2003, Visio, Outlook

Other – WordPerfect, Lotus Notes

AWARDS & RECOGNITIONS:

Individual Presidents Award Winners for Outstanding Customer Commitment, Sales, Support and Achievement Awards. Recognized and received 12 Awards during Tenure.

Excellence Awards for outstanding service to the customers for remarkable leadership in the Sales/Implementation area.

Employee of the Quarter for 1000 + employees. Multiple recipients.

AFFILIATIONS

Chamber of Commerce – Sr. Leadership

HPCA

Multiple advisory groups

EDUCATION 2000-2016

St Pete College “currently AS seeking”

Pasco hernando State College

Hillsborough Community college

Pilot Certificate

INTERESTS

Pilot

Fitness

Running

Gardening

Racing

Computers

REFERENCES

Provided upon request.

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