Melanie A. Smith

****-*** ***** ******* **, Raleigh, NC 27616 • 919-***-**** • ac1hib@r.postjobfree.com

OBJECTIVE:

To obtain the position applying previously gained skills and knowledge to successfully navigate and advance the company mission and make a positive impact in all areas of focus.

RELATED EXPERIENCE:

February 2014 – May 2017: General Manager, Coconut Charlie’s Bump N Bounce.

Primary responsibilities included providing day-to-day business operational continuity, maintaining a high level of customer service excellence, employee management, vendor management, entertainment and event planning, and more.

Assisted in creating the business structure and launching the business. Ensured all permits and safety requirements were met as well as that all equipment purchased was installed and functioning properly.

Installed and maintained computer software system necessary to operate the business. Provided training to staff members on system usage.

Created all marketing materials for business such as banners, flyers, store brochures and signage. Continuously improve upon the company’s marketing campaign with innovative and new ideas to attract new customers and build upon revenue growth.

Created and managed all social media accounts. Actively review and respond social media feedback. Made improvements based upon customer and employee feedback.

Responsible for all marketing efforts, internal, external or through social media.

Created current party schedule to maximize revenue and increase profitability.

Supervised staff of 15 employees in daily operations including training, interviewing, hiring, employee terminations, counseling and more.

Created and implemented successful incentive program based on employee performance and guest experiences.

Created and managed vendor relationships for goods and services (i.e., pizza supplier, beverage and cleaning supply vendors)

Manage all daily sales receipts and accounted for all revenue earned.

Manage retail and supply inventory

Track and compare daily/monthly/yearly sales to predict sales trends and apply business strategy to maintain and grow revenues.

Attract new and retain customers through creating programs such as punch cards, special events, newsletters

Maintain an excellence in customer service by addressing and following through with all positive and negative issues in person, over the phone, or through social media.

RELATED SKILLS:

Excellent customer services skills. Capable of de-escalating and resolving conflict.

Excellent interpersonal skills. Possess excellent verbal and written communication skills.

Proficient with office productivity software such as Microsoft Office and Windows computing environment.

Possess thorough understanding of entertainment business strategy.

Fully capable of multi-tasking and project management.

EDUCATION:

Campbell University

1993 - 1995

Additional experience and references available upon request.

Contact this candidate