Customer Service Sales

KIM BURRELL

**** **** ***** **** #**** Lewisville, TX 75056 714-***-**** **************@*****.*** SALES AGENT/CUSTOMER SERVICE

AREAS OF EMPHASIS – SALES

Insurance sales agent and customer service representative for AAA with 3+ years experience. Well-developed skills performing all aspects of insurance sales, including prospecting, cold calling, scheduling appointments, assessing client needs, selling features and benefits of products and services, overcoming objections, and closing sales. Dedicated employee with excellent communication skills and a proven track record of success assisting teams of agents to consistently exceed sales objectives and goals. AREAS OF EXPERTISE

Insurance Sales

Customer Service

Lead Management

Sales Reporting

PROFESSIONAL EXPERIENCE

Publishing Concepts, Inc. July 2016 – Present

Sales Agent – PCI Headquarters, Dallas, TX

Sold alumni/association directories and apparel to members and prospective clients.

Updated record’s for universities, high schools, and different member groups.

Answered questions and made changes to existing records.

Provided the highest level of customer service.

Processed payments and followed up on late payments. Key Accomplishments

Met monthly sales goals (100% to goal).

Consistently achieved and exceeded closing ratio goal of 16%. AAA TEXAS March 2013 – June 2016

Insurance Sales Agent – AAA Headquarters, Coppell, TX (August 2014 – June 2016)

Sold insurance (auto, home, watercraft, personal umbrella) to AAA members and prospective clients.

Managed a book of accounts generating $500,000 in annual revenue.

Performed the full life cycle of new business development.

Answered insured’s/client’s questions and made changes to existing policies.

Provided the highest level of customer service.

Processed payments and followed up on late payments.

Collaborated with management on ways to develop sales agents, increase production, and improve closing ratio.

Key Accomplishments

Consistently met auto and home insurance monthly and quarterly sales goals (100% to goal).

Consistently achieved and exceeded closing ratio goal of 22% (top 5% of sales floor).

Achieved 100% policy accuracy six out of seven quarters as a sales agent.

Received “Be Legendary” award for achieving 100% survival rate. . KIM BURRELL

2600 Lake Ridge Road #8106 Lewisville, TX 75056 714-***-**** **************@*****.*** Membership Service Representative – AAA Headquarters, Coppell, TX (March 2013 – August 2014)

Assisted AAA members with all aspects of membership, services, and benefits.

Offered members information regarding AAA insurance and referred prospects to insurance department.

Answered general membership questions, made membership changes, and cross-sold other AAA services and upgrades.

Processed membership payments and followed up on late payments.

Collaborated with management on ways to develop new training programs and increase production.

Assisted members with California DMV issues and questions and enrollment of new drivers in AAA teen driving school.

Key Accomplishment

Consistently met individual monthly, quarterly, and yearly referral goals.

Qualified for training in additional services offered by AAA due to being top membership agent.

Received “Be Legendary” award given to exemplary agents for excellent customer service. MASSAGE ENVY September 2011 – March 2013

Manager/Sales & Front Desk, Orange, CA & Coppell, TX

Assisted members/clients with products and service information.

Booked and accommodated appointments for members.

Gathered medical charts and documents for massage therapists.

Managed sales team and reported daily sales to corporate managers.

Collaborated with regional manager regarding training, sales promotions, and increasing store traffic. SALON GALLERY TOO July 2011 – December 2012

Hairstylist, Orange County, California

Professional hairstylist (cut, colored and performed hair treatments for clients).

Scheduled appointments and responsible for generating new clients and maintaining existing book of business

Expert on hair products and sold professional salon products. EDUCATION & LICENSES

Texas Property and Casualty License

California Cosmetology License

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook), Insurance carrier websites

Contact this candidate