Customer Service Administrative Assistant
Resume:
Susan Kornish
Staten Island, NY 10302 718-***-****
Operations Specialist with over 20 years of experience in maintaining all retirement guidelines and plan products for 401ks, ROTH's, Traditional IRA's, SEP, SIMPLE and Educations IRA's. Extensive knowledge in back office processing for Qualified and Non-Qualified plans. Enhanced call center Experience.
Professional Experience
October 2013 – Present
Synchrony Financial
Senior IRA Specialist
-Strong working knowledge of bank processing systems and bank products & services
-Act as a key liaison for Central Operations Department, External IRA Operations Department, Branch and Call Centers for IRA questions and escalated issues
-Process all items/requests in accordance with regulatory standards and bank procedures to ensure compliance, including but not limited to IRA and ROTH distributions, contributions, conversions, account/tax corrections, deceased IRA account processing, Calculating RMD’s, CD account maintenance
-Research, validate and process tax corrections, including but not limited to 1099R and 5498 Forms
-Review IRA customer requests and documentation for accuracy
-Prepare documentation for customers and external IRA Operations Departments
-Ensure all transactions and customer requests are completed within defined service level times while meeting accuracy and productivity standards
-Communicate with call center via phone, email or in writing as required, to resolve service requests
-Interface with Fraud Management Team for identification of suspicious activities
-Assist Executive Complaint Team in researching and responding to any escalation complaints regarding IRA processes
-Remain updated and complaint with Synchrony Bank retirement products, promotions, and departmental policies and procedures
-Excellent organization prioritization, time management skills.
-Make recommendations to management for updates on departmental policies or procedures
-Perform other ad hoc duties as assigned or required
May 2007 – October 2013
Senior Retirement Specialist
Royal Alliance/Advisor Group
-Responsible for processing Fed Fund Wires, ACH updates and setups, contribution allocations and corrections
-Assist advisors with setting up new client brokerage accounts
-Knowledge of Divorce (QDRO ) and 72T distribution processing
-Confirmed IRA regulations for Registered Reps, regarding IRA accounts.
-Calculated RMDs for Traditional IRA and Inherited IRAs
Continued
Susan Kornish Resume
Page 2
-Initiated ACAT, Non-ACAT and research their status
-Related information on SIPC and FDIC insurance on various brokerage products
-Provided information pertaining to voluntary and mandatory re-org offers
-Initiated Limited Parnership purchases and redemptions
-Initiated loan requests for qualified plans
-Corrected erroneous fee charges on brokerage accounts
-Set up mutual fund systematic redemptions
July 2000 – March 2006
Retirement Product Specialist
Pershing, LLC
- Maintain knowledge and proficiency of current IRS Tax Laws pertaining to various IRA types, as well as conforming to internal company regulations
-Maintain retirement accounts for clients
-Initiate scheduled cash distributions for clients IRA accounts
-Verify accuracy of information for clients requesting rollovers, and initiation of the rollover process
-Verifying and initiation of clients allowable voluntary contributions
-Set up Automated Clearing House (ACH) transactions for distributions and contributions on IRA accounts
-Ensure that requested Roth IRA conversions/Recharacterizations meet IRS Regulations, as well as conforming to company policy
-Adjust erroneous entries in both IRA and retail accounts, including, but not limited to receipt of letter of indemnification from clients.
-Charging fees to IRA accounts and verification of fees accessed, including, when necessary, reversal of fees accessed incorrectly
-Presently being cross trained in Customer Service, with high client and correspondent contact
November 1999 – June 2000
Rollover Specialist
First Investors Corporation
- Verification of customer account applications
- Proficiency in procedures regarding opening specific account registrations
- Opening both retirement and non-retirement accounts
- Initiate rollovers and transfers of accounts from outside companies
- Independent signatory authority on behalf of clients with respect to correspondence regarding account liquidation’s
- Investment of client’s rollover or transferred funds
- Problem resolution concerning overdue fund transfers from outside companies
- Frequent interaction with company brokers
- Continually working within deadlines of time sensitive documents
Continued
Susan Kornish Resume
Page 3
November 1993 - January 1998
Administrative Assistant to Associate Director
Bear, Stearns Securities Corp.
- Personal Assistant to Associate Director of Client Services
- Type necessary correspondence to support departmental personnel
-Schedule appointments and meetings for department managers
-Schedule travel and make all necessary arrangements
- Assist with monthly and annual internal audits
- Assist Associate Director of department in responding to customer complaints and inquiries
- Preparation of a detailed monthly report to all regulatory agencies on customer complaints and operations inquiries
- Interacting with various departments of Bear Stearns to resolve operational inquiries and complaints
Skills
-Expert knowledge in IRA and Retirement products
-Excellent written and verbal skills
-Ability to multitask and work well under pressure
-Proficient with Microsoft Word, Excel, Outlook and PowerPoint
Education
New York City Technical College - 300 Jay Street, Brooklyn, NY
- Certificate in Office Automation received January 1983, in addition to matriculated credits
References
-Upon request
Operations Specialist with over 20 years of experience in maintaining all retirement guidelines and plan products for 401ks, ROTH's, Traditional IRA's, SEP, SIMPLE and Educations IRA's. Extensive knowledge in back office processing for Qualified and Non-Qualified planes. Enhanced call center Experience.
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