Data Entry Professional Experience
Resume:
************@*****.***
Cynthia Townsend
PROFESSIONAL SUMMARY:
10+ year’s professional experience for leading companies like JP Morgan Chase, Citi, and First USA Bank.
Collection and recovery of outstanding accounts from clients that were in jeopardy of losing accounts status.
Maintained customer accounts and records including updating account information into internal company database.
Entered information into excel spreadsheets and internal company database.
Reviewed claims for accuracy and completeness in a timely manner within 48-hours.
Set up repayment arrangements with customers and made proper account notations.
Compared data entered by clients to source to ensure completeness.
Proficient in MS Word, Excel, PowerPoint, and Outlook, 45 + WPM, 9000 KSPH.
Available to start and interview immediately.
PROFESSIONAL EXPERIENCE:
Huckleberry House, Columbus, OH (Contract) July 2017- Current
Receptionist/ Office Administrator
Answer multiline phone and transfer to appropriate party
Sort and distribute all incoming mail
Greet and direct clients to appropriate Caseworker
Data enter Accounts Payable as necessary
Citi, Columbus, OH (Contract) Aug 2015- Oct 2015
Data Entry Operator/ Document Specialist
Attached request documents to email and send them to investors.
Entered client, a/c information and corrected the data
Reviewed confidential documents to ensure they were accurate.
Department of Job & Family Services, Columbus, OH (Contract) May 2014-July 2015
Data Entry Operator/ Office Assistant
Updated client records in department database
Maintained, organized, and file records.
Entered client information in data base
Answered incoming phone calls from clients and direct calls to correct departments
Performed other general office related duties
JP Morgan, Columbus, OH (Contract) Oct 2012-Apr 2013
Data Document Prep Processor
Entered information into excel spreadsheets and internal company database
Reviewed claims for accuracy and completeness
Corrected errors discovered during the visual inspection
Prioritized work by sorting and interpreting claims according to processing schedule
Garden City Group, Worthington, OH (Contract) Oct 2010- Apr 2011
Claims Processing Clerk
Entered information into excel spreadsheets and internal company database
Prepared and sorted an average of 20 claims per hour
Documented all searches performed for routine reviews
Located missing files
Scanned batch reports to uploaded into the system
DOY, Columbus, OH July 2009- Mar 2010
Direct Care
Documented progress notes, incidents reports, and planned weekly activities
Transported clients to and from scheduled appointments
Provided general supervision of clients in and out of home
Acted as mentor to clients to encourage proper behavior daily in accordance to the rules and regulations of the facility
Youth Incorporated, Cincinnati, OH Sept 2005- Mar 2007
Youth Care Worker II
Provided outreach and dedication to adolescents in a home setting that housed up to 12 clients at any given time
Established and maintained budgeting system to ensure the center was operating according to the established budgets
Educated youth on moral issues and provided crisis counseling to help control situations and maintain the safety of the client & the other clients in the house
First USA Bank, Columbus, OH Jan 2000- Sept 2003
Representative Specialist 1
Collection and recovery of outstanding accounts from clients that were in jeopardy of losing accounts status
Maintained customer accounts and records including updating account information into internal company database
Set up repayment arrangements with customers and made proper account notations
Compared data entered by clients to source to ensure completeness
EDUCATION:
Franklin University, Columbus, OH
Major: BA, Health Information Management
Cincinnati State Technical & Community College
Major: Associate of Arts Degree, Social Work
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