Rosen Morada

ac1hgr@r.postjobfree.com

850-***-****

EDUCATION

Key West High School Key West FL Diploma

San Diego Community College San Diego CA Small Business Accounting

San Diego Vocational College San Diego CA Front Desk/Office Automation Certificate

National Career Ready Silver Certificate (please see link below for results)

https://myworkkeys.act.org/mwk/emCertDetails.do?event=go&realm=17740116&certId=5BTX1HJJHF60

CUSTOMER SERVICE/SALES

10 + years’ experience providing customer service with direct or phone contact

Excellent account support: i.e. Opening and closing sales order

Requesting repair tickets and closing tickets

Resolving customer's issues in timely manner, especially under high pressure time sensitive situations

Proven ability to handle irate customers with professional grace

Experienced in high volume cash handling

Providing assistant to customers compiling large volume of information and providing reports

Assisted customers with electronic bill payments over the phone, and with direct contact

Experienced applying Company policies to specific situations, explaining policies while providing superior customer service

ADMINISTRATIVE SKILLS

Detail Oriented

Skilled with time management

Strong Math and Accounting Skills

Liquor Inventory experience

Assertive with emphasis on interpersonal communication

Conference setup and group meetings

Advance working experience in MS Word, MS Excel, and proficiency in MS PowerPoint

Proficient in Keyboarding and Ten Key Calculators

Skilled with phone systems, i.e. Lucent, Merlin, Horizon and PBX

Ability to compose business letter, memos, and draft statistical reports

Working experience with heavy volume data software

Hard copy vendor file maintenance

Heavy Data Entry to include timesheet, sales orders and invoicing

Vehicle control fleet maintenance logging

EMPLOYMENT

CarMax Customer Service Specialist

Pensacola, FL 32505

04/2017 - 06/2017

Hired by the Pensacola store manager to provide customer service to Carmax's customers; My duties would entailed Selling, Appraising cars for purchasing, and marketing and selling the company's service auto plan.

Alorica Customer Service/Sales

Cutler Bay, FL 33157

01/2017 - 03/2017

Working for Alorica at its call center; my duties were to sale, market, and provide customer service support for all of AT&T services, which included, Cell, Internet, and Direct TV

People Ready Auction Driver

Hialeah, FL 33010

11/2016 - 01/2017

This temporary agency used my driving skills at a big auction site in Doral, FL. I worked almost every Mondays at the auction site driving.

Rosen Morada

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Humana Appointed Licensed Agent W33709

Miramar, FL 33027

07/2016 to 11/2016

Provided enrollment assistant into Medicare Health Plans to beneficiaries aging into Medicare

Assisted with Consultative selling by providing information about Medicare policies and regulations regarding the different in

Insurance Plans throughout the 18 States that Humana had appointed me as a Licensed Agent; and with the selling

of Commercial Dental & Vision Plans.

Kelly Services Accounting Clerk

Miami Lakes, FL 33016

05/16 – 7/16

•Working under contract with this temporary agency, My duties were to assist the accountants reconcile large accounts with accounts receivables. While working at this Insurance company, I assisted the Accounting Department archives the 2015 records, and start new files for 2016

Global Insight Dispatcher

Ft. Lauderdale, FL 33309

03/16 – 5/16

•Working with this temporary agency, I worked as a dispatcher for a communications company that provided internet and cable services to its customers. My duties were to dispatch installation technicians to customer’s home to provide these services

24/7 in Touch Call Center Customer Service Specialist

Clearwater, FL 33764

11/15 – 03/16

•Assisted Customer with tracking their job order with UPS, listen to their complaints and pass information to the appropriate person

•Provided client information on store locations

•Help customers placed order

•Provided technical support on their personal online account, i.e. changing passwords

•Assisted with providing credits and refunds

Cabela’s Cashier

Anchorage, AK 99515

02/14 to 10/2015

Working as a Cabela’s ambassador by assisting customers with superior customer service, and providing the best prices for outdoor gear

And informing Anchorage’ visitors where to find hotels, restaurants and places of interest

Processing sales transactions using various methods of payments, (such as credit cards, checks, gifts cards and cash)

Working with high volume of cash

Marketing and selling Cabela’s brand credit card “Club”; and utilizing Club’s tools to describe its benefits.

Providing assistant to customers explaining Cabela’s Extreme Protection and Service Plans, while marketing the brand

Maintained an organized clean environment at the front end lanes.

Explaining company’s policies to a diverse clientele, sometimes in Spanish

BestBuy Cellular Consultant

Anchorage, AK 99517

04/13 to 09/2013

Assisting customers finding solutions to their electronic devices; such as charging cables, cases, or Bluetooth

Assisting customers updating, and making changes, or starting new services to their cellular phone

Helping with cashiering duties at the front lines, processing credit cards, and cash and debit transactions

Safeway Carr Cashier Liquor Clerk

Anchorage, AK 99515

09/12 to 04/13

Processing Inventory of Merchandize

Assisting customers at Front End registers and Self Check Out with Sales transactions, merchandize returns

Providing fast and accurate customer services while facilitating credit cards, checks, and gift cards processes

Assisting with the shelves stocking of liquor products

Maintaining a clean and organize store

Responsible for closing the store four times a week

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ToysRUS Cashier (Seasonal)

Anchorage, AK 99517

11/11 to 12/11

Assisting customers at Front End registers and Self Check Out with Sales transactions

Providing fast and accurate customer services while facilitating credit cards, checks, and gift cards processes

Providing assistant with credit card applications and merchandize returns.

Maintaining a high volume cash balance in cash drawer, while timely cash stripping of cash registers

Home Depot, Cashier (Seasonal)

Anchorage, AK 99508

05/11 to 09/11

Assisting customers at Front End register with Sales transactions

Also, with units of measurement according to merchandize, while providing fast and accurate customer service

Facilitating credit cards, checks, and gift cards processes

Providing assistance with credit card applications and merchandize returns

Duties included maintaining a high volume cash balance in a cash drawer

Timely cash stripping of cash registers

Alaska Legal Services Assistant Controller

Anchorage, AK 99501

05/10 to 02/11

Responsible for processing purchase orders, payment of all vendors invoices through check printing

Reconciliation reports, requiring heavy data entry work

My duties included bank deposits processes and deposits

Also, responsibilities included other processes such as: Travel Expense Reports, Travel Expense payments, 1099,

Donations and Legal Research invoicing

All these processes required heavy detail research and information retrieving from hard copy files

As well as internal and external systems

Responsible for four Bank Accounts, and four Trust Accounts reconciliations

Responsible for Corporate Officers User’s bank accounts updates authorizations

And User ID updates for electronic legal research

Writing business letters responding to Vendors' issues, or by email, and fax

Opening and maintaining hard copy files for current year, and maintaining open files for prior year

And for Archiving maintenance of prior seven years until disposition of records

State of Alaska/Division of Senior Services

Anchorage, AK 99501 Office Assistant II

08/09 to 01/10

Responsible for assisting with the process of the Older Alaska waiver process

Assisting Health Care Manager by receiving, logging, scanning and uploading all legal, medical and personnel documents

To applicants’ DS3(state data sap software) account after taking documents through a process of Quality Control

Maintaining the hard copy files room for the four waivers

Personally organized and maintained all the files A-Z

Responsible for the archiving of close files to the state archiving process by creating spreadsheets

For document trail, packing, and labeling archives

GCI Communications Business Customer Consultant I/Consumer Tech I

Anchorage, AK 99503 Call Center

11/07/ to 04/09

Supported business accounts by promoting, selling, and providing technical support

For long distance, cellular, wireless, internet, cable and local landline services

Providing new accounts setup for customers, compiling information reports for long distance codes reports

Assisting with electronic payments and account navigation, setting up internet and email services, assisting with billing issues

Providing support at account level, and making changes of ownership transfers, changes of addresses and corporate names

Providing support for changes in existing and new services

These duties required heavy detail work, information retrieving and compiling

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Opti Staffing Notes Auditor

Anchorage, AK 99503 Assistant to the Treasury Department at GCI

09/07 to 11/07

Assisting with auditing, at the retail store, the Customer Services representative's accounts notes

Providing assistant in the Treasury Department with the processing of customer's checks payments, coding and data entry of these payments

Answering calls of customers that called in to the call center to paid their bills using E-bill

IDEXX Laboratories, Customer Service Consultant I/Administrative,

Portland, ME 04092 Call Center

01/07 to 06/07

Providing administrative support to Veterinarians

Answering incoming calls from Veterinarians in need of assistant submitting Pathology, Urine, and Blood tests orders by providing the test codes and prices for these orders

Informing Veterinarians by answering questions regarding Test results via phone, fax and email/mail

Providing screening assistant to routing clinical consultations calls pertaining to Veterinary disciplines for Veterinarians on call

Assisting setting up new accounts, and ordering lab supplies

Also, providing information for Domestic and International travel vaccinations.

Acting as liaison between Veterinarians and Clinical labs answering questions in reference to test results

Pertaining to the conditions of organs and limbs before submitting for pathology test

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