Customer Service Sales
Resume:
Rosen Morada
***********@*******.***
EDUCATION
Key West High School Key West FL Diploma
San Diego Community College San Diego CA Small Business Accounting
San Diego Vocational College San Diego CA Front Desk/Office Automation Certificate
National Career Ready Silver Certificate (please see link below for results)
https://myworkkeys.act.org/mwk/emCertDetails.do?event=go&realm=17740116&certId=5BTX1HJJHF60
CUSTOMER SERVICE/SALES
10 + years’ experience providing customer service with direct or phone contact
Excellent account support: i.e. Opening and closing sales order
Requesting repair tickets and closing tickets
Resolving customer's issues in timely manner, especially under high pressure time sensitive situations
Proven ability to handle irate customers with professional grace
Experienced in high volume cash handling
Providing assistant to customers compiling large volume of information and providing reports
Assisted customers with electronic bill payments over the phone, and with direct contact
Experienced applying Company policies to specific situations, explaining policies while providing superior customer service
ADMINISTRATIVE SKILLS
Detail Oriented
Skilled with time management
Strong Math and Accounting Skills
Liquor Inventory experience
Assertive with emphasis on interpersonal communication
Conference setup and group meetings
Advance working experience in MS Word, MS Excel, and proficiency in MS PowerPoint
Proficient in Keyboarding and Ten Key Calculators
Skilled with phone systems, i.e. Lucent, Merlin, Horizon and PBX
Ability to compose business letter, memos, and draft statistical reports
Working experience with heavy volume data software
Hard copy vendor file maintenance
Heavy Data Entry to include timesheet, sales orders and invoicing
Vehicle control fleet maintenance logging
EMPLOYMENT
CarMax Customer Service Specialist
Pensacola, FL 32505
04/2017 - 06/2017
Hired by the Pensacola store manager to provide customer service to Carmax's customers; My duties would entailed Selling, Appraising cars for purchasing, and marketing and selling the company's service auto plan.
Alorica Customer Service/Sales
Cutler Bay, FL 33157
01/2017 - 03/2017
Working for Alorica at its call center; my duties were to sale, market, and provide customer service support for all of AT&T services, which included, Cell, Internet, and Direct TV
People Ready Auction Driver
Hialeah, FL 33010
11/2016 - 01/2017
This temporary agency used my driving skills at a big auction site in Doral, FL. I worked almost every Mondays at the auction site driving.
Rosen Morada
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Humana Appointed Licensed Agent W33709
Miramar, FL 33027
07/2016 to 11/2016
Provided enrollment assistant into Medicare Health Plans to beneficiaries aging into Medicare
Assisted with Consultative selling by providing information about Medicare policies and regulations regarding the different in
Insurance Plans throughout the 18 States that Humana had appointed me as a Licensed Agent; and with the selling
of Commercial Dental & Vision Plans.
Kelly Services Accounting Clerk
Miami Lakes, FL 33016
05/16 – 7/16
•Working under contract with this temporary agency, My duties were to assist the accountants reconcile large accounts with accounts receivables. While working at this Insurance company, I assisted the Accounting Department archives the 2015 records, and start new files for 2016
Global Insight Dispatcher
Ft. Lauderdale, FL 33309
03/16 – 5/16
•Working with this temporary agency, I worked as a dispatcher for a communications company that provided internet and cable services to its customers. My duties were to dispatch installation technicians to customer’s home to provide these services
24/7 in Touch Call Center Customer Service Specialist
Clearwater, FL 33764
11/15 – 03/16
•Assisted Customer with tracking their job order with UPS, listen to their complaints and pass information to the appropriate person
•Provided client information on store locations
•Help customers placed order
•Provided technical support on their personal online account, i.e. changing passwords
•Assisted with providing credits and refunds
Cabela’s Cashier
Anchorage, AK 99515
02/14 to 10/2015
Working as a Cabela’s ambassador by assisting customers with superior customer service, and providing the best prices for outdoor gear
And informing Anchorage’ visitors where to find hotels, restaurants and places of interest
Processing sales transactions using various methods of payments, (such as credit cards, checks, gifts cards and cash)
Working with high volume of cash
Marketing and selling Cabela’s brand credit card “Club”; and utilizing Club’s tools to describe its benefits.
Providing assistant to customers explaining Cabela’s Extreme Protection and Service Plans, while marketing the brand
Maintained an organized clean environment at the front end lanes.
Explaining company’s policies to a diverse clientele, sometimes in Spanish
BestBuy Cellular Consultant
Anchorage, AK 99517
04/13 to 09/2013
Assisting customers finding solutions to their electronic devices; such as charging cables, cases, or Bluetooth
Assisting customers updating, and making changes, or starting new services to their cellular phone
Helping with cashiering duties at the front lines, processing credit cards, and cash and debit transactions
Safeway Carr Cashier Liquor Clerk
Anchorage, AK 99515
09/12 to 04/13
Processing Inventory of Merchandize
Assisting customers at Front End registers and Self Check Out with Sales transactions, merchandize returns
Providing fast and accurate customer services while facilitating credit cards, checks, and gift cards processes
Assisting with the shelves stocking of liquor products
Maintaining a clean and organize store
Responsible for closing the store four times a week
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ToysRUS Cashier (Seasonal)
Anchorage, AK 99517
11/11 to 12/11
Assisting customers at Front End registers and Self Check Out with Sales transactions
Providing fast and accurate customer services while facilitating credit cards, checks, and gift cards processes
Providing assistant with credit card applications and merchandize returns.
Maintaining a high volume cash balance in cash drawer, while timely cash stripping of cash registers
Home Depot, Cashier (Seasonal)
Anchorage, AK 99508
05/11 to 09/11
Assisting customers at Front End register with Sales transactions
Also, with units of measurement according to merchandize, while providing fast and accurate customer service
Facilitating credit cards, checks, and gift cards processes
Providing assistance with credit card applications and merchandize returns
Duties included maintaining a high volume cash balance in a cash drawer
Timely cash stripping of cash registers
Alaska Legal Services Assistant Controller
Anchorage, AK 99501
05/10 to 02/11
Responsible for processing purchase orders, payment of all vendors invoices through check printing
Reconciliation reports, requiring heavy data entry work
My duties included bank deposits processes and deposits
Also, responsibilities included other processes such as: Travel Expense Reports, Travel Expense payments, 1099,
Donations and Legal Research invoicing
All these processes required heavy detail research and information retrieving from hard copy files
As well as internal and external systems
Responsible for four Bank Accounts, and four Trust Accounts reconciliations
Responsible for Corporate Officers User’s bank accounts updates authorizations
And User ID updates for electronic legal research
Writing business letters responding to Vendors' issues, or by email, and fax
Opening and maintaining hard copy files for current year, and maintaining open files for prior year
And for Archiving maintenance of prior seven years until disposition of records
State of Alaska/Division of Senior Services
Anchorage, AK 99501 Office Assistant II
08/09 to 01/10
Responsible for assisting with the process of the Older Alaska waiver process
Assisting Health Care Manager by receiving, logging, scanning and uploading all legal, medical and personnel documents
To applicants’ DS3(state data sap software) account after taking documents through a process of Quality Control
Maintaining the hard copy files room for the four waivers
Personally organized and maintained all the files A-Z
Responsible for the archiving of close files to the state archiving process by creating spreadsheets
For document trail, packing, and labeling archives
GCI Communications Business Customer Consultant I/Consumer Tech I
Anchorage, AK 99503 Call Center
11/07/ to 04/09
Supported business accounts by promoting, selling, and providing technical support
For long distance, cellular, wireless, internet, cable and local landline services
Providing new accounts setup for customers, compiling information reports for long distance codes reports
Assisting with electronic payments and account navigation, setting up internet and email services, assisting with billing issues
Providing support at account level, and making changes of ownership transfers, changes of addresses and corporate names
Providing support for changes in existing and new services
These duties required heavy detail work, information retrieving and compiling
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Opti Staffing Notes Auditor
Anchorage, AK 99503 Assistant to the Treasury Department at GCI
09/07 to 11/07
Assisting with auditing, at the retail store, the Customer Services representative's accounts notes
Providing assistant in the Treasury Department with the processing of customer's checks payments, coding and data entry of these payments
Answering calls of customers that called in to the call center to paid their bills using E-bill
IDEXX Laboratories, Customer Service Consultant I/Administrative,
Portland, ME 04092 Call Center
01/07 to 06/07
Providing administrative support to Veterinarians
Answering incoming calls from Veterinarians in need of assistant submitting Pathology, Urine, and Blood tests orders by providing the test codes and prices for these orders
Informing Veterinarians by answering questions regarding Test results via phone, fax and email/mail
Providing screening assistant to routing clinical consultations calls pertaining to Veterinary disciplines for Veterinarians on call
Assisting setting up new accounts, and ordering lab supplies
Also, providing information for Domestic and International travel vaccinations.
Acting as liaison between Veterinarians and Clinical labs answering questions in reference to test results
Pertaining to the conditions of organs and limbs before submitting for pathology test
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