Customer Service Data Entry

Becky Romero

323-***-****

*************@*****.***

Profile

Experienced Data Entry/General Office Specialist. My goal is to obtain a position with a reputable company and use my skills in the best possible way to achieve company goals and flourish in an office team environment. Skills

• Bilingual (English and Spanish)

• Typing speed: 45-50 wpm; 10 key skills

• Microsoft Office 2010, PC and Mac experience

Work Experience

• File organization

• Data Entry (Alphanumeric & Numeric)

Plaza Community Services, Los Angeles, CA July ’17 General Office Specialist (contract through Ajilon)

• Filing, answering phone inquiries regarding low-income Head Start program offered by PCS, directed any messages to appropriate person(s).

PATH (People Assisting The Homeless), Los Angeles, CA June ’17 Data Entry Specialist (contract through Ajilon)

• Entered information from surveys taken by PATH clients into a survey database. Southern California Institute, Los Angeles, CA May ’16 – Jan. ’17 Data Entry/General Office Specialist (contract through Ajilon)

• Supports the Admissions department of the Southern California Institute of Architecture and Design (SCI-Arc) by providing data entry assistance with updating their databases of potential school applicants and their recommenders, SAT, ACT, GRE and TOEFL test scores and high schools in the United States.

• Reorganized the file systems of high school test scores and student information folders.

• Assisted to create folders for student orientations for new and/or potential students of SCI-Arc. Refunds Today, El Monte, CA Oct. ’15 – Apr. ’16

Call Center Specialist (contract through Aerotek)

• Bilingual customer service for an income tax software company, including technical support. Helped customers to install the software and walked them through the process. Ready Reproductions, Los Angeles, CA Jan. ’14 – June ’15 Graphic Design/Prepress

• Modified or created graphics for customers.

• Typesetting NCR forms, business cards, stationary, and booklets.

• Created and prepared PDF files for digital press or large format printer output.

• Provided customer service to clients who have concerns either by the phone. JC Penney, Montebello, CA Nov. ’12 – Dec. ’13

Sales Associate

• Provided customer service for major retail store including peak holiday store season.

• Experience with money transactions using store cash registers. Freelance Graphic Artist, Home-based studio Aug. ’09 – Present

• Create logos, graphics, business cards, flyers, stationery and other jobs for small businesses. Volunteer Center of San Gabriel Valley, Pasadena, CA June ’11 - Aug. ’12 Court Referral Specialist

• Provided court referral clients with assignments for court ordered community service, labor or Cal Trans work.

• Provided customer service in English or Spanish by phone or at the front desk.

• Experienced with money transactions.

Education/Vocational Training

• Associate of Arts degree, Art Major, East L. A. College, Los Angeles, CA

• Computerized Accounting, The Accounting Annex, Arcadia, CA

• Computer Graphic Design, Platt College, Los Angeles, CA

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