DORIS COOK, SPHR, SHRM-SCP

Phone: 240-***-**** Email: ac1hfj@r.postjobfree.com

~ HUMAN RESOURCES MANAGEMENT~

VISION STRATEGY EXECUTION OPTIMIZATION CONTROL

Insightful, multi-faceted and business-focused HR management professional offering a proven record of success in organizational development, seizing control of critical areas in human resources in union and non-union environments. Well-versed in the planning, administration, and direction of the activities and operations of fully functional HR departments, while providing policy direction and oversight in areas including human capital management, organizational optimization, best practices, benefits administration, employee engagement, and performance. Influential leader in originating and leading human resource practices and objectives with proven accomplishments in spearheading growth and the strategic planning and execution of operational initiatives.

Human Resources Management

Talent Acquisition & Retention

Compensation & Benefits

Workforce Planning

Mergers & Acquisitions

Training & Development

Employee Engagement

Organizational Optimization

Union/Labor Relations

HRIS Oversight

Best Practices Management

Conflict Management

PROFESSIONAL EXPERIENCE

Lutheran Family Services of Virginia, Inc. Roanoke, VA 4/2007 - Present

VICE PRESIDENT ~ HUMAN RESOURCES (10/2011-Present)

DIRECTOR OF HUMAN RESOURCES (4/2007-10/2011)

Partner with executive team in regards to all aspects of human resources, as well as the development and implementation of programs and initiatives that support the organization’s strategic plan. Engage with executive management to create, develop, implement and maintain an effective human resource strategy in areas including policy and process development, hiring, benefits and compensation, employment, employee relations and training and development.

Sourced, implemented and maintain integrity of Human Resources Information System (HRIS) to optimize efficiencies, user integration and the achievement of organization strategic goals

Maintain effective relationships with key vendors such as benefits broker, HRIS consultants, Retirement Plan and Risk consultants to ensure exceptional service and programs are available to Lutheran Family Services

Identify and formulate solutions regarding employee and leadership opportunities; proactively develop and coach organizational leaders and staff.

Maintain best business practices and ensure the protection of company assets.

Formulate, administer and ensure adherence and enforcement of all established HR policies, procedures, controls and laws governing employment; create and establish sound protocols for all staff admin processes.

Manage talent acquisition, performance management and retention of staff.

Work with departments and stakeholders to resolve all HR-related matters in accordance with policies, federal law and internal controls, while adhering to organizational best practices.

Develop policies and programs for the effective management of human capital resources; health & safety, compensation, training, recruitment/selection, compliance and staff development.

Led HR due diligence activities to assess feasibility of the acquisition of a target for-profit social service agency; resulted in a successful acquisition that doubled staff and expanded the geographic area of agency.

LAKE REGION MEDICAL (FORMERLY ACCELLENT) Salem, VA 9/2005 - 4/2007

HUMAN RESOURCES MANAGER

Managed and led the planning, organizing, development, and implementation of all human resource functions for a medical device manufacturer.

Acted as a key player in the achievement of a successful Oracle HRIS implementation that utilized integrated employee, performance and production data for operational goals.

Supported company change initiatives through the implementation of performance management, HR project planning and succession planning.

Performed the recruiting, interviewing, hiring, orientation, performance evaluation and termination of personnel.

Communicated human resources guidelines, policies and procedures; coached, counseled and guided managers in the execution of employee disciplinary actions.

Proactively recruited and built an effective team of engineers, professionals and manufacturing staff via the development and launch of a highly efficient recruiting strategy.

INDEPENDENT HUMAN RESOURCES COACH/CONSULTANT 6/2005 - 9/2005

Led the delivery of human resource services and executive coaching to organizations with a focus on HR process and procedure development, strategic vision, safety, and compliance; clients included J &S Communications, LSG Sky Chefs, and Service Extraordinaire.

Analyzed and evaluated LSG Sky Chefs’ driver safety policy/procedures at Washington DC metropolitan airports to ensure efficient functioning and strict compliance with Company, State and Federal regulations.

Partnered with the owner of J& S Communications in the development of job descriptions for key positions and human resource policies, procedures and strategies in preparation for continued growth of the organization.

Provided high-impact executive coaching to facilitate the achievement of organizational goals.

Applebee’s International, Inc. Washington, DC 12/2002 - 6/2005

HUMAN RESOURCES MANAGER

Partnered with the Director of Operations of a 29 restaurant market in areas including HR operations management, talent assessment, employee relations, recruiting, training, managing performance, succession planning, leadership development, benefits, compensation, compliance, project management and HR policies/practice development.

Led the achievement of company and staffing goals through the effective leadership of regional area directors.

Achieved people goals through the implementation of effective employee relations, HR planning and goal-setting.

Managed and monitored the regional human resources general and administrative budget.

Collaborated with staffing specialist and regional training manager to ensure company initiatives were successfully integrated and applied to SOP.

Ensured grievance resolution was fully compliant with state, federal and company regulations.

ARAMARK Washington, DC 7/2002 - 12/2002

HUMAN RESOURCES MANAGER

Directed and provided oversight of the HR function of Campus Food Services at George Washington University.

Negotiated Food Service Workers union contract with Hotel Employees Restaurant Employees Union (H.E.R.E.).

Managed employee relations through grievance process; administered benefits for union/non-union staff.

Coordinated and facilitated all recruitment and hiring efforts for entire facility.

LSG Sky Chefs, Inc. (acquired Caterair International, Inc 1995) Charlotte, NC 4/1997 - 7/2002

HUMAN RESOURCES MANAGER (9/2000-7/2002)

Promoted within to lead all facets of Human Relations strategy and deployment for start-up facility in a newly developed market for airline catering organization. Supported training and functional opportunities at multiple facilities.

Directed and oversaw the Human Resource function and provided aggressive senior leadership for a new facility with both union and non-union employees.

Developed and oversaw the HR model and business plan to achieve company goals.

Successfully managed the sourcing and staffing of start-up organization for a highly successful opening.

Right-sized organization through reduction in force to ensure continued operational effectiveness following the tragedy of September 11, 2001.

HUMAN RESOURCES MANAGER, San Jose, CA (12/1997-9/2000)

Retained from an acquired company (Caterair International, Inc.) to manage HR function for a $20M food production facility with both union and non-union employee base.

HUMAN RESOURCES COORDINATOR ~ Caterair International, Inc., Bethesda, MD (4/1997-11/1997)

EDUCATION

SENIOR PROFESSIONAL IN HUMAN RESOURCES (SPHR) CERTIFICATION

SHRM SENIOR CERTIFIED PROFESSION (SHRM-SCP) CERTIFICATION

MASTER OF ARTS ~ INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY (1996)

BACHELOR OF ARTS ~ PSYCHOLOGY (1990)

University of West Florida, Pensacola

Contact this candidate