IT Helpdesk Analyst

Skills

●Languages: Bilingual in English, Somali, and Arabic (verbal and written)

●Hardware: Install RAM, CPU, Motherboard, and Expansion Cards, Graphic Cards

●Software: Microsoft Office 2013, 2016 (Word, Excel, Power Point, and Outlook), Windows (7,8, & 10), Active Directory, Mac OSX (Yosemite, El Capitan, Sierra)

●Networking: Running cables, troubleshoot connections, identify and activate external ports

Experience

Wizards of the Coast January 2017- Present

Analyst Technical Support Intern Renton, WA

●Responsible for wiping and reimaging 20-30 systems on a weekly basis for new hires and exiting employess within the company (Windows and Mac Operating Systems)

●Software and hardware acquisition and deployment for individuals within the company with 3rd party vendors and dell

●Assisted employees Windows Remote Management set up

●Resourceful with Active Directory (Windows 10)

●Managed inventory for Wizards technology assets and components

●System Administration for Mac and Windows operating systems

●Efficent with the Service-now ticketing system

U.S. Security Services

Security guard June 2016- November 2016

Seattle, WA

●Detect, Deter, Observe and Report

●Climb, Run, Walk for several hours if needed at the contracted site

●Access control with security systems used in the contracted site

●Patroling on contracted site grounds 4-5 times in the duration of my daily shifts

●Microsoft Outlook (Oversaw emails for clients and contractors)

Education

Year Up / A.C.E September 2016- Current

IT & Quality Assurance Training Seattle, WA

●Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship

●Computer Network Science & Quality Assurance

●Earning 30 A.C.E. Credits towards a Computer Science Degree in partnership with the American College of Education

●Relevant courses include: Computer Information Sciences (IT & Quality Assurance Related), Communications (Public Speaking Related),

Volunteer Experience

Cleveland High School: “Eagle Homie’s” Mentorship program October 2013-June 2014

Mentor Seattle, WA

●Mentored Twelve Freshmen who were struggling in their core classes

●Chaperoned field trips every first Tuesday of the month

●Gave inspiring lectures on how to navigate the first years of highschool

Seattle Parks and Recreation January 2011- April 2011

Referee Seattle, WA

Referee for kids from 6-12 year olds on a basketball little league, started games. Ensured that the playing field is safe for play does not have any dangerous materials on it.

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