Computer Operations Specialist

Alden Simon

Atlanta, GA *****

404-***-**** • *****.*.*****@*****.*** • https://www.linkedin.com/in/alden-simon-16499413a/

Senior Computer Operations Specialist

Technically sophisticated IT professional with over 20 years of experience developing innovative, organization-wide solutions for enhanced business productivity.

AREAS OF EXPERTISE

Proven track record of proactively identifying and mitigating diverse risks and issues.

Skilled team leader and trainer adept in directing multiple concurrent tasks for timely completion.

Broad knowledge and success in project, change, and incident management, and process improvements.

Outstanding interpersonal and communication strengths leveraged to ensure total client satisfaction.

TECHNICAL PROFICIENCIES

Platforms:

Windows, DOS, DXOP, WANG, Unisys B1985, Unisys B930

Tools:

Microsoft Office Suite, FTP, SFTP, Connect Direct, Data Express Open Platform

Hardware:

PC

Professional Experience

Global Payments, Inc., Atlanta, GA

Senior Computer Operations Specialist (8/1995 – 3/2017)

Served as the first point of contact to identify, diagnose, troubleshoot, escalate, resolve, document, and track diverse hardware, software, and system issues for internal teams and customers. Received and compiled support requests via phone and e-mail, and maintained records of daily data communication transactions.

Key Achievements:

Ensured compliance with procedures for change and incident management.

Supported numerous special projects, process improvements, external audits, and evaluations.

Utilized performance tuning techniques to optimize efficiency and accuracy.

Monitored system events, alerts, and incident reports to maximize service up-time, and initiated IT bridge calls to mitigate outages and other issues.

Developed department-wide logs for data retention via SharePoint, and oversaw the ticketing system.

SB&C Consulting, Atlanta, GA

Owner & Operator (11/2002 – 2/2006)

Owned and operated a business that provided exclusive IT support for Tempo Properties, covering 16 locations and a corporate office.

Key Achievements:

Led computer and high-speed rollouts across all properties, and negotiated with Bell South to expand coverage to previously unavailable locations.

Provided staff and end user training, issue resolution, and answers to all queries.

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