Customer Service Data Entry

Emily Trost

PROFESSIONAL SUMMARY

Highly-skilled Collections/Claims/Customer Service Professional

SAP experience; data entry skills; proficient in Microsoft Word and Excel

Use an auto dialer to collect balances on delinquent accounts and either collected in full or set up payment arrangements

Take inbound calls; able to resolve customer issues/concerns quickly via phone

Enter account information into the system paying close attention to detail; navigate through multiple screens and message the accounts with all relevant information

Handle all duties in the office such as running reports, invoicing, accounts receivable, accounts payable, daily COD reports postings and collections

Excellent communication and organizational skills

PROFESSIONAL EXPERIENCE

4/2015 Present

Self-employed – Dauphin, PA

Beautician/Hair Stylist

6/2014 7/2015

NGS/Anthem – Harrisburg, PA

Provider Enrollment Specialist

Processed Medicare applications for providers

Sent out appropriate letters regarding the status of the application

Researched information using PECOS and MCS systems

Made verification calls to verify certain information on the application

Used Microsoft Word & Excel

4/2014 5/2014

PeopleShare Works/Penn Credit – Harrisburg, PA

Collections/Account Representative

Use an auto dialer to collect balances on delinquent accounts and either collected in full or set up payment arrangements

Documented all conversations in the discussion note section along with the current status of the account

5/2010 5/2011

Bureau of Account Management – Camp Hill, PA

Collections/Account Representative/Data Entry

Received incoming calls regarding delinquent medical accounts

Collected balances in full or setup payment plans via credit cards

Data entry; entered all of the account information into the system paying close attention to detail, navigated through multiple screens and messaged the accounts with all relevant information

Emily Trost

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2/2008 4/2010

Williams Sonoma – Camp Hill, PA

Customer Service Representative/Call Center

Received calls from customers placing catalog orders

Entered orders into the system with customer on the phone to ensure accuracy

Verified all information is correct and forward the order to the correct warehouse for shipping

Messaged the system with any special instructions

Received escalated calls resolving problems and navigating through multiple computer screens

1/2006 9/2007

Bayard Sales Inc. – Middletown, PA

Clerical/Customer Service

Handled all duties in the office such as running reports, invoicing, accounts receivable, accounts payable, inventory control, printing tickets for the warehouse, daily COD reports postings and collections

Kept track of drivers’ logs and collected any money they brought in daily, prepared bank deposits, waited on customers at the counter and handled phone calls

3/2003 8/2005

NCAS – Lemoyne, PA

Claims Processor/Data Entry

Entered medical claims into the system and scanned them for missing information

Made corrections, made calls to doctors’ offices and primary and secondary insurances for coverage verification

Coded when necessary and messaged and updated the system for all claims

EDUCATION

1986 – Dauphin County Vocational Tech – Harrisburg, PA

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