Customer Service Technician

Joseph Porter

Wire Technician

**** **** ******* ***** ******, Ga 30080 404-***-**** ***************@*****.*** Summary

Fast learning, efficient and reliable wire technician wanting to meet new and challenging opportunity in a position offering continued mobility, professional development and the engagement of full range skills and abilities. Experienced with Local Area Networks and Data Communications wiring. Extensive knowledge of electronics, electrical, and fiber optics. Creative problem solver who has consistently completed projects with quality and efficiency. Current tier 2 wire technician for AT&T.

2016 - Present

2015 - 2016

2014 - 2016

Work experience

Wire Technician/Installation Technician

AT&T

1. Run wire and terminate data connections. Assist or performs installation of communications hardware (e.g. switches, access points, firewalls, etc.). Perform or assist in resolution of data communications problems. 2. Perform or assist in installation of network racks and equipment (i.e. Server racks, patch panels, uninterrupted power supplies, etc.)

3. Specify wiring job estimates including drafting Scopes of Work, Parts Lists, and Labor Estimates.

4. Perform routine clerical duties (i.e. Time entry, notes on work performed, documenting IP addressing, etc.)

5. Perform housekeeping functions on network infrastructure and associated equipment.

6. Work with multiple tasks simultaneously.

7. Performs any other duties as assigned or as needed. Forklift Driver

Universal Forest Product

1. Pick and pack orders of lumber using standard forklift for shipping and receiving. 2. Maintain a clean and safe yard.

3. Responsible for maintaining safety for myself and others while operating forklift. 4. Operating mechanical machines such nail guns, saws, lumber disintegrater, pressure guns, tagging guns and excavators.

Inspector

Honda Loc

1. Approves incoming materials by confirming specifications; conducting visual and measurement tests; rejecting and returning unacceptable materials. 2. Approves in-process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor. 3. Approves finished products by confirming specifications; conducting visual and measurement tests; returning products for re-work; confirming re-work. 4. Documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database.

https://www.visualcv.com/joseph-porter

2011 - 2014

5. Keeps measurement equipment operating by following operating instructions; calling for repairs.

6. Maintains safe and healthy work environment by following standards and procedures; complying with legal regulations.

7. Accomplishes quality and organization mission by completing related results as needed.

Laborer

Earl's Industrial

Carried out various skill sets such as working with hand tools and powertools, painting, roofing, demolition and rewiring homes.

2008 - 2011

2011 - 2015

Education

Diploma

Mount Zion High School

Maintained a 3.2 GPA

Three sport student athlete all four years

Captain of the Mount Zion varsity football team

Ran the fastest 60 meter dash in the country 2010

Degree not yet attained

The University of West Georgia

Four year major in sports management with a minor in business Maintained a 3.0 GPA

Member of the West Georgia football team

Member of Campus Outreach Christian Ministry

Technical

• Excellent Customer Service.

• Managing great customer relations

• Great time management

• Proper telephone manner

• Knowledge of electronics, electrical and fiber optics

• Effective multitasker

• Expert with hand tools and power tools

• Produce accurate and presentable product

• Remaining efficient under pressure

• Expert critical thinking and problem solving

• Great at paying attention to detail and concentration

•Working with test sets, examining data and extensive troubleshooting Skills

https://www.visualcv.com/joseph-porter

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