Customer Service Manager

Cler ical Time Management

Administration and Management Judgment and Decision Making

Customer and Personal Service Management of Financial Resources

Rapid City, SD

Dec 2016-Jun 2017

Rapid City, SD

Mar 2007-Nov 2016

Sara A. Pena

Professional Summary

Dedicated and hardworking manger with more than 15 years of experience and specialization in customer service in the business industry. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent business with friendly, professional demeanor at all times. Excellent communication and time management skills. Handles tasks with accuracy and efficiency with strong organizational and prioritization abilities. Skills

Experience

Cash N Go Pawn

Manager

Oversee the flow of cash or financial instruments. Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping.

Recruit staff members and oversee training programs. Determine price schedules and discount rates.

Cash N Go

Manager

Examine, evaluate, or process loan applications.

Approve, reject, or coordinate the approval or rejection of lines of credit or personal loans.

Oversee the flow of cash or financial instruments. Review collection reports to determine the status of collections and the amounts of outstanding balances.

Submit delinquent accounts to outside agencies for collection. Perform payroll functions, such as maintaining timekeeping and submitting payrol l .

Answer telephones and give information to clients and provide services to customers.

Collect and deposit money into accounts, keep records of collections and disbursements, and ensure accounts are balanced.

Establish work procedures or schedules and keep track of the daily work of staff.

1521 Plateau Lane, Rapid City, SD 57703

********@*****.***

Ph: 605-***-****

Rapid City, SD

Nov 2003-Feb 2007

Rapid City, SD

Jul 1999-Feb 2007

Rapid City, SD

May 1996

Alpena, MI

May 1979

Cash N Go

Loan Clerk

Verify and examine information and accuracy of loan application and documents.

Assemble and compile documents for loans, such as titles and loan forms. Answer questions and advise customers regarding loans and transactions. Check value of customer collateral to be held as loan security. File and maintain loan records.

Accept payment on accounts.

Answer phones

Review customer accounts in order to determine whether payments are made on time and that other loan terms are being followed. Establish credit limits and grant extensions of credit on overdue accounts. Federated Insurance

Receptionist

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases. Operate office equipment, such as fax machines, copiers, or phone systems. Education

Western Dakota Tech

Associates Degree: Administrative Assistant

Alpena High School

GED

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