Customer Service Manager

Azra Rizvanovic

**** ***** **** **. ***. *** Dallas TX. 75231

Cell: 469-***-****

Email:*********@*****.***

Objective:

To secure a position with a well-established organization in sales team management, where I can effectively utilize my expertise in human relations, project management; self generated productivity, and most importantly profitability.

Work Experience:

Anytime Fitness: General Manager/Sales Manager

Ensure that the club meets all of the franchise standards for cleanliness, maintenance, safety, and security, and production.

Maintain current knowledge of key competitors, Ensure club participation in local community events, and member attrition.

Schedule and conduct gym tours for potential new members.

Ensure that all staff is adequately trained on how to fully execute their own duties as well as work as a team and maintain a safe work environment. As well as recruitment of new staff and enforcing disciplinary actions when necessary.

Start Date: 04/14/2014 End Date: Current

Business Owner: Renee Reed 317-***-****

Gold’s Gym WRFitness Franchise: Regional Sale Manager

Maintain Company's high level of customer service

Oversee all program revenue and expense goals and implement and support company programs and promotions to help generate new sales leads for optimum new membership growth

Hire, train, motivate, direct, coach and evaluate all employees

Maximize member retention by ensuring high levels of customer service, cleanliness, a variety of innovative and educational programs, continual upgrades and responsiveness to member feedback

Ensure that the club meets all of Company Standards for cleanliness, maintenance, safety, security and physical plant operations as well as business and financial management

Maintain current knowledge of key competitors

Start Date: 11/05/2009 End Date: 03/10/14

Managing Partner: Nathan Springer 972-***-****

All American Windows and Siding: Media Communicator/ Sales Rep

Cold Calling with a script involved,

Dealt with prospects Directly and Indirectly to achieve quota

Self generated leads produced with external out reach

Appointment setter

Start Date: 08/18/2007 End Date: 08/13/2009

Manager: Keith Upshaw 800-***-****

References available upon request

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