Manager Professional Experience
Resume:
Jackquline D. Maye
*******@*****.***
Highly motivated, self-starter with ability to multi-task and exceptional organizational skills. Possess strong verbal and written communication skills. Ability to work efficiently under pressure and interact professionally with all levels of management.
PROFESSIONAL EXPERIENCE
Kaiser Permanente Hospital, Los Angeles, CA 2002-2016
Health Information Management Supervisor Support Services
Support the operation of a multi-services department by ensuring the clerical functions are managed to meet regulatory requirements and enhance the efficiency of operations.
Serve as a resource for staff and resolve clerical issues.
Assists manager to monitor the performance of clerical staff to ensure quality and productivity.
Perform tasks critical to efficient workflow and quality.
Supports the operations of the department by ensuring the daily clerical activities are completed accurately and timely.
Provide development of clerical staff including training, evaluating, coaching and discipline. Supervises the following desks: Birth Certificates, ROI (Release of Information) and Decedent Affairs Desk.
Ensure reports and audits are completed accurately and timely.
Assists manager in researching, compiling and creating reports from databases and spreadsheets for management reports.
Complete payroll reports and audits. Also maintain record/data quality and quantity through regular audits.
Interface and communicate effectively with customers, staff and managers on a daily basis to resolve errors, issues and complaints.
Maintain up-to-date knowledge of current and future applications that relate to operations and business requirements of the department.
Perform Data Quality Audits on all functions within the HIM Department.
Transcribe minutes for Functional Information Management Committee meeting.
Train employees on HealthConnect system and HealthConnect analysis procedures. Also train employees on Plato Data Analyzer system for ongoing chart review. Additionally train employees on Electronic Death Certificate system and on new system and procedures.
Assist Medical Staff for physicians credentialing.
Served as the RAC (Recovery Audit Contract) coordinator for all medical records request.
Kaiser Permanente Hospital, Los Angeles, CA 1997-2002
Hospital Records Clerk II
Assist in resolving problems related to duplicate and multiple medical record numbers.
Responsible for the creation of birth certificates.
Issued temporary membership cards for newborns.
Responsible for filing patient data, purging patient charts and verification of birth record.
Request patient charts as directed. Respond to requests as it relates to patient information.
Organized and maintained department files, records handbook and manuals.
Additional Professional Activities
Proficient in Microsoft Office, and a Full Time Pastor
ATTRIBUTES
Strongly values leadership development, teamwork, and empowering colleagues and team members
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