Project Management Manager

Timothy Kilchenman

Wilmington, NC, ***** ********@*****.***

910-***-**** www.linkedin.com/in/timothy-kilchenman-65a385a4

Summary of Experience

Experienced Information Technology Manager skilled in planning, project management, software development and implementation of Enterprise system application and network infrastructure initiatives. 20-year successful history of delivering software development and network integration projects that achieved positive financial results and met required time to market corridors. Adept, detail oriented professional achieving progressive levels of skillset expertise in the IT resource management, software development and project management. Major strengths in the areas of software application development, B2B/M2M/Internet of Things product development and resource management.

Functional Expertise

Program Management

Continuous Process Improvement

API Portfolio Management

Due Diligence

Strategy

Software Development Life Cycle

Competitive Analysis

Project Management

Relationship Building

Negotiation/Collaboration

Systems Requirements Analysis

Systems Operations Support

Professional Experience

Directed IT resources in the development and maintenance of the VZW software portfolio of software application billing, extensible integration infrastructure and network services for enterprise clients/customers. Provided technical support and management direction necessary to achieve seamless transaction interchanges/orchestration between VZW clients and back-office applications for client billing and device network management.

Verizon Wireless (VZW): Atlanta, GA/Wilmington, NC

IT Management/Client Account Manager/Distinguished Member – Technical Staff 2008 – 2016

Client Product/Project Management/Software Development Activities:

Managed planning/development activities for IT software application and architecture enhancement/ongoing maintenance requests in support of B2B/IoT billing clients/customers.

Managed project development activities which created an expandable portfolio of extensible API/Device Management functionality (i.e. UI, APIs, client server, cloud, network connectivity) and layered software (i.e. XML/REST/SOAP, Java). Achieved B2B/IoT billing/network API transaction consumption increases of 100+% YOY

Managed API service expansion/enhancement projects impacting IoT ThingSpace, lead order processing (i.e. Network Fleet, HUM) and IoT Client new device introduction (i.e. Utility, Alarm, Healthcare, Telematics). Achieved 50% increase market penetration YoY

Directed/Engaged key stakeholders from diverse, cross-functional teams (i.e. IT (local and international), Finance Business, Marketing, Network, etc.) to capture requirements, develop estimates, align milestones, create requirements deliverables, develop and deploy critical path projects. Achieved deliverable commitments from all impacting project contributors and decision makers for projects under management

Created test scripts, acquired/developed necessary testing data content and executed SOAP UI interchanges to complete testing iterations.

Achieved on time delivery for projects under management

Engaged client/customer during and after software releases to determine necessary bug fixes and/or enhancement activity requests for future releases. Achieved customer satisfaction levels at or above commitment levels

Directly mentored IT resources and performed supervisory activities

Experienced with multiple software development life cycle (SDLC) methodologies (i.e. waterfall & Agile Development) and Project Management applications (i.e. Clarity, MS Project)

Verizon Wireless (VZW): Atlanta, GA

Principle Member IT Staff: 2004 – 2008

Customer/Client acquisition/integration/software development/management activities

Led IT software development and IoT customer acquisition/management discussions

Captured/Evaluated/Determined IT software requirements based on business needs

Analyzed current/required customer architect (i.e. server, cloud, network connectivity, authentication) alternatives

Supplied Technical Integration and Project Management support for IoT Management Center client and Network Fleet onboarding and activation activities

Led efforts to increase IoT client consumption of the Verizon Integration Platform API Infrastructure and/or ThingSpace/ UWS Infrastructures for performing cellular device activation/account maintenance functions

Engaged application teams to determine the approach to supply client/customer solution based on each use case identified

Created/Managed project responses to customer requirements based on business requirements.

Engaged/Led cross functional teams developing client/customer deliverables

Acted as SPOC providing responses to business model integration questions

Assisted customer in testing solution(s) when necessary and prior to deployment

Led software deployment activities

Monitored customer transaction interactions to determine if any modifications or addition transaction infrastructure is warranted based on customer business lifecycle model

Verizon Wireless (VZW): Atlanta, GA

Senior Member Technical Staff - Enterprise Systems Planning 2001 – 2004

Managed cross-functional teams during the planning, acquisition and implementation phases of

Wireless strategic and tactical initiatives

Developed and Published Technical Evaluations for Advanced Wireless Billing Products and Services

Performed technical due diligence analysis of proposed Wireless software solutions.

Performed Cost Benefit Analysis.

Developed Product Implementation Strategies.

Created Strategic Project Plans that are in support of implementation strategies.

Provided management expertise and participate in Planning and Development teams

involved in implementing advanced Wireless Billing Systems and applications.

Collected/Refined client/customer requirements and assist in planning analysis

Performed technical evaluation of products.

Developed systems-related standards and procedures.

Performed triage activities including testing service interactions for reported service issues

Assisted in issue isolation and determination of resolution activities including development of service enhancement responses and making decisions that impact overall system(s) and project(s)

GTE Wireless: Atlanta, GA 1997 – 2001

IT Manager Wireless Billing Architecture, Development & E-Business Back Office

Managed Wireless Development Organization

Directed day-to-day activities for contract billing, architecture and contract development teams

Performed technical due diligence analysis of proposed Wireless software solutions.

Created and managed capital and expense budget allocations for billing development and architecture enhancements for contract labor

Provided management expertise and participate in Planning and Development teams involved in implementing advanced Wireless Billing Systems and applications.

Created Strategic Project Plans that are in support of implementation strategies

Managed project completion criteria for the contract billing development and E-Business teams

Managed direct reporting responsibilities

.

Education/Certification

Kent State University, AAS, Electrical Engineering Technology

George Washington University, Masters Cert, Project Management

Additional Relevant Studies

Akron University/OH, Electrical Engineering

California State/CA, Computer Information Systems

California Lutheran/CA, Computer Information Systems

University of Tampa/FL, Economics/Business

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