Manager Customer Service

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

JOSEPH MONTEMORANO

**** ****** **, ******** ***, NY 12020 C: 518-***-**** *********@*****.*** Highly qualified pharmacist with more 32 years of pharmacy services, bringing management, administrative and people experience to retail and institutional settings. Exceptional patient care and

interaction

Certified NYS DMV eye exam

professional

Certified Immunizing Pharmacist

in NYS

Patient medication therapy

management (MTM) efficient

Strong decision making ability

Life experience maturityPatient

counseling expert

Drug utilization review

Efficient and accurate

Patient counseling expert

Inventory management

08/2012 to 10/2015 Pharmacy Manager

Price Chopper/Golub Corportion - Glenville, NY

Grocery chain pharmacy

Conducted drug utilization reviews, drug interventions and medication therapy management. Aggressively pursued booking off-site immunization clinics at senior centers, independent living centers and private institutions. 09/2004 to 07/2012 Pharmacy Manager

CVS/Caremark - Glenville, NY

Chain Pharmacy

Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Safely administered immunizations, travel medicine, medication therapy management and other specialty programs.

09/1994 to 11/2004 Floater Pharmacist Capital & Mohawk Valley Regions CVS/Caremark - Albany, NY

Chain pharmacy

Communicated with all customers and staff in a pleasant and professional manner. Created new reference tools, established guidelines and advised on new policy implementation for floating pharmacists in the Albany district. 09/1985 to 08/1994 Pharmacy Manager

Health Services Association - North Syracuse, NY

Staff model HMO

Extended patient engagement with extra counseling and follow-up adherence calls. Collaborated closely with healthcare professionals to monitor and assess the quality and effectiveness drug regimens. Served as a P&T committee member with team of physicians and other pharmacists. 09/1983 to 08/1985 Staff Pharmacist

Wegman's Food & Pharmacy - Liverpool, NY

Grocery chain pharmacy

Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.

1983 Bachelor of Science: Pharmacy BS Pharm

Albany College of Pharmacy and Health Sciences - Albany, NY, USA CVS/Caremark Paragon Award Winner 2010

Co-Owner Campagna Restaurant Malta, NY

Contact this candidate