Senior QA Engineer

STEPHEN SERVAS

*** ****** **

Suwanee, GA *****

(678) 546 – 7427 Home

(678) 414 – 8464 Mobile

CAREER SUMMARY

Diversified Management Information Systems Professional. Demonstrated abilities in: technical support, development programming, scripting, data base management, internal company user systems support, documentation, quality assurance, testing, implementation, program analysis and design, backend data conversions and migration projects.

EDUCATION

SETON HALL UNIVERSITY W. Paul Stillman School of Business Administration,

South Orange, New Jersey

Bachelor of Science, May 1990.

Concentration: MIS.

CAREER HISTORY

Sept 2016 Charter Global

To Intradiem

March 2017 Alpharetta, GA

Database/OS: Excel, Windows 7 and 10 – Mac OS X -SQL Server – Linux

Languages: C#, C++ - HTML- XML – SQL

Atlassian JIRA - Beyond Compare - Confluence

Senior QA Engineer and Team Lead

Performed field testing activities for newly created Rules Engine components and ensured that existing trigger events were completely tested prior to production releases. Recommended software enhancements and directly involved with the requirement definition of new software enhancements. Ensured Web services were operating successfully utilizing JSON input data. Worked directly with senior management, developers, automation teams, support, tech operations as well as consultants assigned to other internal organizational initiatives.

Developed scripts which enabled complete regression testing of website and critical database and backend functionality. REST API’s were verified to guarantee proper data transmission to internal systems and third-party software providers.

Feb 2016 Techworkers

To GE Transportaion

June 2016 Atlanta, GA

Database/OS: Excel, Windows 7 and 10 – Mac OS X - Linux

Languages: Java – Java Script – C# - HTML- XML – Github

Rally (CA technologies) - Beyond Compare – Selenium – Appium

Senior QA Engineer

Performed quality assurance for new enhancements to the RC2 graphical RailConnect 360 global website. Ensured the accuracy of the front end and backend changes to the system and created a repository of user stories and use cases within the Rally agile development system. Main focus was for enhancements which provides for up to data GPS coordinates for locomotives utilizing the system and displayed information as the new data feeds transmitted information.

Verified that the product functioned properly within operating systems Windows 7 and 10 utilizing web browsers IE 11.0, Chrome, Firefox and Safari for the MAC. Utilized Selenium web driver and IDE for automation and Appium for mobile application and tablet devices for IOS, Android and Windows apps.

Worked directly with senior management, developers, automation teams, support, operations as well as consultants assigned to other GE projects.

Feb 2011 Vonage Business

To Formally Vocalocity

Nov 2015 Atlanta, GA

Database/OS: Excel – Windows 7 Pro - PostgreSQL - Unix – Linux - Mongo

Languages: Java – Java Script – REST – JSON - SQL – JBOSS – Github – Groovy - Atlassian JIRA – Cucumber – Ruby – Watir – Selenium 2.0 - Beyond Compare – pgAdmin - Poster – QASymphony – AWS cloud migration – Jenkins- ECLIPSE - TestComplete

Senior QA Engineer

Ensured quality and accuracy of Billing and API rest calls utilized by the front end and back end applications. Worked with a team of 4 developers, helped define requirements and implement solutions. Strived for high quality and low defect code.

Developed SQL scripts to verify the backend database accuracy and test data table population and client migrations. Knowledge of cloud based VOIP services for small and medium sized businesses utilizing the AWS cloud. Ensured proper migration to the cloud environment utilizing smoke, regression, performance and always strived for automation opportunities providing repeatable processes and procedures.

Interfaced directly with management and development resources at all levels within the organization. Provided status updates to stakeholders.

Developed regression test automated scripts for front end and back end Web Service API calls. Integrated the application to utilize a Zuora subscription billing system, EZtax taxation module, NetX order fulfillment system. Helped define and automate the major system features utilizing Selenium Webdriver. Verified relational database utilizing SQL routines and ETL procedures. Appium for open source mobile web application automation for IOS, Android and Windows apps.

Nov 2010 Synergy Network Solutions

To Turner Broadcasting Systems

January 2011 Atlanta GA

Database/OS: Excel – Windows 7, Vista, XP – Linux – Ubuntu – Mac OS X

Languages: Java – Java Script – XML – Pearl - Ruby

Quality Center – Jira - QTP Automation - Beyond Compare

Senior QA Engineer Consultant

Performed quality assurance and testing for the newly created TV Everywhere Websites. Responsible for testing of the TNT, TBS, Cartoon Network, Adult Swim and TruTV websites utilizing proven and repeatable processes and procedures. Ensured supported device compatibility and network performance reliability.

Tracked Networking activities for web pages and video playback for CSS, HTML, JavaScript activity via the Firebug add on tool.

Verified the product functioned properly within operating systems Windows 7, Vista XP utilizing browsers IE 6.0, 7.0, Firefox 3.6, Safari. Ensured all defects were accurately identified and tracked within the Quality Center defect repository and created reports, which selected data.

Worked directly with Project management as well as internal Turner resources throughout the testing life cycle. Main point of contact for defect re-creation and resolution for the TVE web projects.

Aug 2010 Comsys

to LexisNexis Screening Solutions

Oct 2010 Alpharetta GA

Database/OS: Excel – Windows Vista, XP - Oracle 10g - Unix – Linux - Ubuntu

Languages: Java – Java Script – XML – SQL – Shell scripting

Quality Center – QTP Automation – Pidgin – Beyond Compare

Senior QA Engineer Consultant

Created backend database scripts to retrieve information from a backend Oracle 10G database utilizing SQL Developer and verified row contents for accuracy.

Created use cases and detailed test cases for the WinESP, EE screening solutions, Rightchoice and a CDD consumer dispute database.

Utilized Reflection terminal emulator software for Unix processes, filezilla for file transfers and Ultraedit text editor for file updates. Background checking Applications were accessible through a Citrix cloud computing environment.

Interfaced directly with Consultants, Software Developers, Project Managers, Business Analysts and Support Staff.

June 2009 Global Payments

to Atlanta, Georgia

July 2010 Database/OS: Oracle 10g – Unix – MySQL – Windows - Ubuntu

Languages: Java – Java Script – XML – Shell Scripting – XML – SQL –

Quality Center – QTP Automation - Powershell

Senior QA Specialist

Ensured the accuracy of the initial G2 payment processing system. Ensured backend transaction files were processed and properly stored within the data warehouse. Strong knowledge of file structures and layouts.

Verified Web based GUI software upgrades utilizing repeatable standardized processes and procedures. Wrote database queries to verify the accuracy and manipulated processed rows and configuration tables.

Interfaced with QA Consultants, Software Developers, Project Managers, Business Analysts and Support Staff.

Sept 2008 Prestige Staffing

to Fortent

Jan 2009 Alpharetta GA

Database/OS: Excel – Windows Vista, XP - Oracle 10g - DB2 – Linux - Solaris

Languages: Java – Java Script – XML – SQL – WebSphere / Glassfish Servers

Senior QA Engineer Consultant

Established and maintained repeatable QA processes and procedures for high volume AML transaction systems. Interfaced with Technical Consultants, Project Managers, Business Analysts and Support Staff.

Verified AML 4.1 to 6.3.3 database migrations and Web based GUI software upgrades utilizing VMware Workstation / VMware Infrastructure Client software.

Practical knowledge of the backend Datawarehouse including the data feed validator / preprocessor tranformation / load staging tables and migration procedures / audit reports / published target data / archived and data cleansed the system. Constructed data files and loaded into the ETL / Data warehousing operations system. Created .csv test case spreadsheets and inserted into the shared web based test case repository. Reported and tracked defects.

March 2008 Principle Solutions Group

to TSYS Loyalty

Sept 2008 Alpharetta GA

Database/OS: Excel – Windows Vista, XP – Oracle 10g - Unix

Languages: Java – Java Script – XML

Senior QA Analyst Consultant

Performed quality assurance and testing for the core TLP application. Verified front-end interface and various backend database changes utilizing TOAD for Oracle.

Responsible for Quality Assurance and testing of The Home Depot data migration and conversion from the existing legacy to the next generation

TLP system. Wrote SQL scripts to ensure script and database accuracy. Developed Use Case scenarios and documented existing functionality.

Worked directly with developers, project management and support. Released quality updates to existing and new system functionality with minimal UAT defects.

Feb 2007 ABE Staffing Services

to Yahoo, Inc

Feb 2008 Atlanta, GA

Yahoo Quality Assurance and Testing

Database/OS: Excel – Windows Vista, XP, ME, 2000, 98, NT– Oracle - MySQL

Languages: C++ – Java – Java Script – XML – DHTML - PHP

Testing tools: Test Complete – Fiddler - Bugzilla

Senior Quality Assurance and Testing Consultant and Team Lead

Performed quality assurance and testing for the client side software Security application. Implemented Yahoo! Online Protected for worldwide clients and ensured the quality release of the Norton product suite. Emphasized face-to-face communication across teams and short daily meetings. Identified obstacles and completed tasks on time.

Team lead for the new Yahoo! Widgets gallery site. Responsible for Agile/Scrum testing and overall QA across browsers and operating systems. Ensured quality Sprint software releases into the production environment. Each iteration is an entire software project: including planning, requirements analysis, design, coding, testing, and documentation which were developed in short amounts of time.

Extracted, transformed and loaded data into the back end database.

October 2006 Stewart Staffing Inc.

to Media Ocean

January 2007 Atlanta,GA

Quality Assurance and database integrity

Database/OS: Excel – Access - Windows XP, Linux, Oracle

Languages: SQL – Java - Java Script – XML – Ruby – Perl

Senior Quality Assurance and Testing Consultant

Conducted unit, regression and system tests for a web based EDI system used primarily in the advertising industry. Identified improvement areas for revisions, bonuses and make goods and online processing.

Queried the database using TOAD and created scripts for ETL / Data warehousing operations. Validated XML file structures for electronically transmitted content.

Tracked issues utilizing an internal defect tracking tool and worked directly with management, developers and systems analysts to ensure the release of a quality product. Validated logging information.

August 2005 CPT International

to Atlanta, GA

October 2006 Quality Assurance and Internal Products

Database/OS: Excel – Access - Windows XP, MySQL

Languages: VXML – SQL – C – Java - Java Script – XML - HTML

Senior Quality Assurance Analyst

Verified accuracy of IVR system upgrades and application enhancements for the Social Security Administration. Worked directly with QA resources as well as the development and support groups to resolve outstanding issues and ensure the release of a quality product. Coordinated Main Menu Tuning QA releases.

Captured backend data utilizing TOAD for MySQL and created reports and graphs to track the progress of outstanding issues and aging of tickets.

Responsible for preparation and execution of a migration from Borland StarTeam to Atlassian JIRA issue tracking and project management tool. Mapped existing issues to a new project and imported issues into the JIRA web application. Ensured accuracy and consistency across the database.

Aug 2003 ABE Staffing Services

to Yahoo, Inc

June 2005 Atlanta, GA

Yahoo Quality Assurance and Testing

Database/OS: Excel – Windows XP, ME, 2000, 98, NT– Oracle

Languages: C++ – Java – Java Script – XML - DHTML

Testing tools: QTP – Silk Test – Test Complete

Senior Quality Assurance and Testing Consultant and Team Lead

Performed quality assurance and testing for a newly created BT Yahoo!, Rogers, SBC Websites. Responsible for testing of the Portal, Yahoo browser, Sidebar module suite and Companion bar modules utilizing proven and repeatable processes and procedures. All testing was performed on time and within budget, documented over 500 possible defects and enhancements to be incorporated into the web based broadband/narrowband application. Tested the newly released YME product, wrote test cases, identified defects, added potential issues to the

internal tracking system and ensured proper resolution and re-test of known issues. Responsible for the Team Lead and billing aspect of the newly released Yahoo! Music Engine online music service as well as the subscription / non subscription pricing information. Verified metadata music rights for Ripping and Burning of cd's. Ensured supported device compatibility and network performance reliability.

Tracked Networking activities for web pages, email transmission, music streaming. Working knowledge of the layers in the TCP/IP stack as well as the OSI model. HTTP / FTP / SMTP / SSH / DNS. Familiar with the Transport layer and the applications utilization of TCP or UDP port numbers.

Verified the product functioned properly within operating systems Windows XP, ME, 2000, 98, NT utilizing browsers IE 5 / 5.5 / 6.0, Netscape 6.2 / 7.0, Mozilla 1.3, Firefox. Ensured the proper conversion of BT Ensemble accounts into the new 24/7 Yahoo account structure.

Worked directly with Project management as well as internal Yahoo resources throughout the testing life cycle. Main point of contact for defect re-creation and resolution. Ensured the success and release of a quality product

May 2003 Business Edge Solutions

to T-Mobile

Aug 2003 Atlanta, GA

WLNP Quality Assurance and Testing

Testing tools: WinRunner – LoadRunner - TestDirector

Quality Assurance and Testing Consultant

Identified and documented test cases for the WLNP Samson application rollout. Loaded all test cases into Testdirector. Ensured that all Damens were processing data correctly and tables were properly created and populated. Validated the operations for Winback, Snapback, Port In, Port Out, Eligibility and Interface operations for ILEC and CLEC customers.

Working directly with Project management as well as internal T-Mobile resources throughout the testing life cycle. Transferred WNLP knowledge to the client.

Feb 2003 ABE Staffing Services

to Yahoo, Inc

April 2003 Atlanta, GA

Yahoo Quality Assurance and Testing

Database/OS: Excel – Windows XP, ME, 2000, 98, NT– Oracle

Languages: C++ – Java – Java Script – XML

Testing tools: QTP – Silk Test – Test Complete

Senior Quality Assurance and Testing Consultant

Performed quality assurance and testing for a newly created Yahoo Max and Yahoo Platinum suite. Responsible for the Portal and Alert modules testing utilizing proven and repeatable processes and procedures. All testing was performed on time and within budget, documented over 145 possible defects and enhancements to be incorporated into the web based broadband application.

Ensured the product functioned properly within operating systems Windows XP, ME, 2000, 98, NT utilizing browsers IE 5 / 5.5 / 6.0, Netscape 6.2 / 7.0, Mozilla 1.3. Ghosted machines and loaded/executed various versions of Real Audio players and Media Players to ensure streaming video were operating as designed.

Worked directly with Project management as well as internal Yahoo resources throughout the testing life cycle. Main point of contact for defect re-creation and resolution. Ensured the success and release of a quality product.

Feb 2001 Systems Engineering Services Corporation (SESC)

to Nextel

August 2002 Norcross, GA

Data Cleansing Group – TRIS call record billing system. 2/2001 – 5/2002

BSO Testing - TRIS call record management billing system. 5/2002 – 8/2002

Database/OS: PowerPoint – Windows NT/98/95 – Unix – Ingres - Oracle

Languages: C – SQL – 4GL – Cobol - Korn shell scripting – Java / Script – PVCS Tracker

Team Lead / Quality Assurance / Tester

Responsible for quality assurance and testing of numerous data-cleansing scripts written by AMDOCS. Analyzed and executed SQL scripts, formalized testing processes and procedures, designed test plans, executed script and documented results, presented the final certification results to Nextel Project Management. Projects were completed on time and within budget. Lead contact and tester for large address cleansing project, certified files for accuracy and performed testing operations in all input data. Group successfully tested and documented 783 input files and scripts over the duration of the project. Played a key role in the TRIS to ENSEMBLE backend database conversions.

Led a team of 4 Consultants for the duration of the assignment, ensured that all tasks were successfully completed, improved process flow and communication within the group. Led a team of 2 Nextel BSO employees during the third group of database conversions. Main point of contact for issue resolution and final testing of scripts.

Performed analyst functions when necessary, debugged code as well as SQL scripts and established Unix directory structures and permissions. Assisted in all areas of the System Life Cycle.

Dec 1999 DMR Consulting

to MediaOne

Dec 2000 Norcross, GA

IT Applications Group – CRMS call record management system.

Database/OS: Oracle – SQL Server – Access - Windows NT/98/2000 – Unix – Solaris – AS 400

Languages: C – Java – JavaScript – VBScript – SQL – ASP – HTML – DHTM – CGI – Perl – PL/SQL

Testing tools: WinRunner – LoadRunner - TestDirector

Analyst

Responsible for the overall testing and launch of MediaOne new CRMS Data Warehouse system. Analyzed programs, data records, processes and procedures to ensure that all calls were correctly processed by the CRMS application.

Performed testing functions and wrote testing scripts to validate the backend database accuracy and consistency.

Responsible for Management functions for the applications group. Coached and mentored team members. Found ways to improve business processes and overall communication within the organization.

Created (BtoB) Website proposals for the internal DMR marketing department. Analyzed and defined processes and procedures for a (BtoC) website. Designed screen layouts and created UML diagrams.

Dec 1996 SEMA Group Telecoms, Inc.

to Atlanta, GA

Dec 1999 NA licensed implementation and development group - CABS2000 customer care and billing system for mobile telecoms operators.

Database/OS: Ingres – Access - VAXVMS - Windows NT/95/98 –Unix

Languages: COBOL – C – C++ – SQL – 4GL (C like language) – Report Writer

Programmer / Analyst

Developed software enhancements for the CABS2000 cellular application. Analyzed, gathered requirements, designed, programmed and tested enhancements following standardized SLC Methodology.

Performed formal/informal training for external customers and team members. Mentored and supervised new team members, including scheduling, developing and evaluating them.

Interfaced with US, Venezuelan, Brazilian and Chilean customers, on-site team, management and peer groups. Provided expertise, direction, programming and technical leadership for the CABS2000 application.

Created data conversion scripts and performed software/data migrations for clients.

Oct 1994 Electronic Data Systems (EDS)

to Atlanta, GA

Dec 1996 Century Mobile Communications Account - CMIS Cellular Management

Information Systems software package.

Database/OS: Ingres – Windows 95 – VAXVMS

Languages: COBOL – C – SQL – Basic – Report Writer

Systems Engineer

Developed On-line and Billing program enhancements, provided user training and documented changes utilizing SLC processes and procedures.

Extensive knowledge of the system life cycle: Definition/Analysis - Business Design - Technical Design - Construction - Testing and Installation of software.

Interfaced directly with the customer, on-site team, management and peer groups.

Compiled and reviewed product development statistics and project reports.

Feb 1993 CMS /DATA

to Tallahassee, FL

Sept 1994 CLO2 Programming / Support Division - Corporate Law Office software package.

Database/OS: Ingres – Windows 3.1 – Unix - Sybase

Languages: C – C++ – SQL – Business Basic

Programmer / Analyst

Resolved issues concerning maintenance programming and support for over 20 law firm clients who utilized the CLO2 legal accounting system.

Identified cause and solved Call Accounting issues that arose for external client base.

Documented internal and external programs so end users would have an increased understanding of program logic, description of files used and calculations performed.

Sept 1990 Motor and Equipment Manufacturers Association (MEMA)

to Englewood Cliffs, NJ

Dec 1992 Transnet Division - Provider of order entry system for automotive parts.

Database/OS: Windows 3.1 – DOS – G.E. Mark III HSS

Languages: Fortran – Basic

Programmer / Technical Service Representative

Provided technical support for end users of the Electronic Data Interchange (EDI) System.

Designed data output layout and coded program for upper management which provided monthly and year-to-date financial information.

Tested and verified accuracy of newly implemented pilot test customer user interface. Verified error codes for EDI purchase order conversion program which accepted data segments (records) and processed them consistent with the electronic data interchange transaction set tables (850 purchase order) published by ANSI X12.

Created BASIC program which simplified and facilitated deletion of inactive customers and reduced quarterly publication shipping charges by 25%.

TECHNICAL SKILLS

Database/OS: Oracle, Sybase, Ingres, VAXVMS, DOS, UNIX, Windows NT, Windows 95/98/2000/ME/XP/Vista, Solaris, SQL Server

Languages: COBOL, C, C++, 4GL, SQL, JAVA, JavaScript, HTML, PHP, DHTML, SQL, PL/SQL, VBScript, ASP, Basic

Software: Word, Project, Excel, Outlook, Photoshop, Schedule, Visio

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