Brittney L. Kizer
**** ******* **** - *******, ***** Carolina - 27615 810-***-**** ********@*****.***
Education
CENTRAL MICHIGAN UNIVERSITY
Mount Pleasant, MI
Bachelor Of Applied Arts, May 2010
Major: Interpersonal and Public Communication: Concentration in Organizational Communication
Minor: Leadership and Management
Professional Experience
RED LOBSTER, INC.
Burlington, NC
General Manager, May, 2016 – Present
Hire, Forecast, Staff based on Business Trends and Staffing Needs
Coaches and Directs Managers and Team Members on Achieving Specific Company and Restaurant Goals
Ensure Food Quality, Safety and Security Standards are met by Managers and Team Members
Order and Receive Shipments of Supplies and Equipment and Maintain to Standard
Manage the Restaurant Effectively to Increase Guest Count and Drive Sales while Building Relationships in the Community
Durham, Cary, and Greenville, NC
Restaurant Manager, September, 2011 – May, 2016
Supervise, Evaluate, Coach, and Train a Team of over 65 Team Members for Growth and Development
Oversee day to day Sales, Labor, Guest Service, Sanitation and Food Safety Standards
Check and Maintain Food Storage, Waste, and Inventory Levels
Build Guest Count and Increase Sales of the Restaurant with Guest Relationships being Priority
Complete Assignments Thoroughly Professionally and On Time
Mount Pleasant, MI and Raleigh, NC
Certified Trainer, June, 2008 – September, 2011
Train 1-5 Team Members in their Desired Position in the Restaurant
Lead Lob-Shadowing Training Sessions and Monitored all Training
Continued the Training Process once trainee was in Desired Position, Providing Feedback and Guidance
Lead Certified Training Meeting with General Manager to Review and Develop Training Procedures
Flint and Mount Pleasant, MI and Raleigh, NC
Server/Hostess, July, 2005 – September, 2011
Provided Superior Customer Service on a Daily Basis
Greeted and Guided Guest through the Menu by Recommending the Perfect Choice for Each Occasion
Lead Fellow Team Members during the Shift to Ensure we all gave the Guest a Great Dinning Experience