Customer Service Data Entry

CARRIE L. BAYNE 210-***-****

***** ***** **** *****, ******** TX 77339 *********@*****.***

Administrative

PROFESSIONAL SKILLS AND EXPERIENCE

Over 16 years of customer service, administrative, and support staff experience Excellent oral and written communication skills Superior organizational skills Extensive research experience Exercises sensitivity and good judgment Data entry and filing In-depth knowledge of Microsoft Office, QuickBooks, and standard office equipment RECORDS CLERK/ DOCUMENT DEVELOPMENT 2015-2017

HUMBLE ISD KINGWOOD, TX

• Create, process, maintain, modify, and convert forms into electronic format

• Process and scan files before entering into digital database

• Store and extract file information from computers

• Provide customer service/ aid people in retrieving information

• Data entry

• Collect and track payments

• Analyze, design, develop, review, and editing of a documentation task OFFICE ASSISTANT 2014-2015

LONE STAR COLLEGE SYSTEM KINGWOOD, TX

• First point of contact via phone and in person

• Operate various office equipment such as computer, printer, copier, etc.

• Acts as first point of contact for in-person guests and phone calls

• Data entry, schedule appointments and meetings

• Offers administrative support to staff and faculty ADMINISTRATIVE ASSISTANT 2013-2014

KARBACH BREWING CO. HOUSTON, TX

• First point of contact via phone and in person

• Perform administrative and secretarial support duties for company founders and staff.

• Apply a superior level of detail to daily office functions such as data entry, customer and client service, shipping and receiving, researching and resolving A/P and A/R problems, manage calendars, book travel, filing, and manage office supplies.

• Manage ACH, A/R aging, and merchandise reports.

• Manage calendars/ set up meetings for Executives

• Responsible for various accounting functions such as creating and processing invoices, A/R, cash handling and banking, checkbook balancing, and A/P coding.

TELLER 2010-2011

AMEGY BANK KINGWOOD, TX

• Expand client relationships, maintain confidentiality, and increase client base through customer service

• Process financial transactions in a detailed and timely manner, in compliance with all laws and regulations, policies and procedures

• Entrusted with cash drawer in excess of $25,000 and other negotiable instruments ADMINISTRATIVE ASSISTANT/RECEPTIONIST 2007-2009

CLEAR CHANNEL COMMUNICATIONS SAN ANTONIO, TX

• First point of contact via phone and in person

• Perform general office support for multiple managers and departments, including answering multiple telephone lines, maintenance of supplies, and filing and organizing

• Evaluate and complete expense reports and assist in expense management

• Schedule and coordinate meetings; maintain calendars and contact information.

• Welcomed all customers and clients

• Manage calendars for Executives

SENIOR LOAN PROCESSOR/UNDERWRITER 2001-2007

COUNTRYWIDE HOME LOANS SAN ANTONIO, TX

• Order appraisal, flood and title reports and review for completeness

• Follow up on third party and customer documentation and services requested

• Use CLUES and AUS technology to gather credit documentation

• Verify and validate supporting income, asset and liability documentation and credit analysis; review loan application packages for completeness and accuracy

• Communicate information and findings to clients, borrowers, and internal staff

• Ensure that loans are processed in accordance with company policies and procedures

• Knowledge of RESPA, HMDA, FHA, VA, DU, AUS, etc. EDUCATION

LONE STAR COLLEGE Kingwood, TX

Associates of Arts – in progress

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