Customer Accounts Receivable

William Clayman

* ***** ****** / ******, ** ***** / Cell Phone 609-***-****

Objective: Seeking a challenging Collections Specialist position in a fast-paced environment which will allow me to put forth my expertise adding to the company’s mission, success and profitability. Professional Overview:

Well-seasoned professional with over 30 years of Collections experience

Excellent communication and problem-solving skills

Ability to think out of the box, and build excellent rapport with staff and clients

Excellent ability to multi-task in a fast-paced environment and able to anticipate the needs of office

Team player who takes pride in his work

Area of Expertise:

Collected on accounts with outstanding debt of $1,000,000 for a wide variety of businesses

Locate and monitor overdue accounts using computers and a variety of automated systems

Locate and trace delinquent customers to new addresses by inquiring with post office, telephone companies, or credit bureaus

Advise customers of necessary actions and strategies for debt repayment

Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts

Answer customer questions regarding problems with their accounts

Reconcile customer disputes as they pertain to payment of outstanding balances that are due

Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations

Process customer refunds, process and review account adjustments, resolve client discrepancies and short payments

Reconcile customer disputes as they pertain to payment of outstanding balances that are due

Responsible for monitoring and maintaining assigned accounts making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos

Record information about financial status of customers and status of collection efforts

Provide weekly and monthly reports to direct supervisor

Processing monthly credit memos and appropriate reporting

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department Employment History:

Credit Bureau of Lancaster County 05/2014 – 05/2015 Senior Collections Specialist

ModSpace 05/2013 – 04/2014

Senior Collections Specialist

Leib Solutions . 03/2012 – 07/2012

Collections Specialist

Dun and Bradstreet 04/2002 – 03/2012

Senior Collections Specialist

Mediq 06/1999 - 04/2002

Senior Collections Specialist

Dun and Bradstreet 07/1980 - 06/1999

Senior Collections Specialist

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