Daniel E. Jordan CTFL, CSM

*** ******* **

Henderson, NV 89015

(C) 702-***-****

ac1h3b@r.postjobfree.com www.linkedin.com/in/danjordan

EDUCATION

Management of Information Systems/Masters – University of Phoenix, Las Vegas, NV 2007

Bachelor of Science, Information Technology – University of Phoenix, Las Vegas, NV 2005

Associate of Science, Electronics Technology, Communication Electronics – Mesa College, San Diego, CA 1987

Accepted to the National Dean’s List – 2005

Accepted to Cambridge Who’s Who - 2008

PROFESSIONAL EXPERIENCE

QA Analyst, Ditronics, Las Vegas, NV (July 2014 – February 2017)

Responsible for testing new versions of existing Kiosk software by testing new features and functions while regression testing old features and functions using Agile methodologies. The kiosk software includes both gaming (Regulated) and non-gaming features and functionalities.

Created over 600 test cases using Microsoft Test Manager

Modified over 900 test cases to reflect current software behavior using Microsoft Test Manager

Tested Kiosk functional areas: ATM, Cash Advance, Transaction Rewards, POS, Bill Break, Check Cashing, Currency Exchange, Jackpot Dispense, Redemption, Smoke Tests, and Operator Menu.

Utilized LMS for managing Player Tiers for cash transactions.

Tested voucher cashing protocols: Oasis Prime, ATI Universal, Bally One, Bally STD/STC, Bally ACSC, MGAM, Konami, and CasinoTrak.

Installed and upgraded hardware equipment located inside Kiosk.

Tested functionality of Windows based business application for System Management.

Helped Field Service Department prep kiosks for installation.

Software Product Assurance Engineer, IGT, Las Vegas, NV (February 2013 – October 2013)

Contractor to IGT via BeyondSoft. Responsible for testing new version of existing software application by testing new features and functions while regression testing old features and functions using Agile methodology.

Utilized LMS for tournaments and managing Players at multiple sites.

Created test cases and test sets using HP Quality Center

Updated and reviewed test cases from earlier versions and ensured that the test cases reflected current software behavior

Tracked and created defect reports using Team Forge

Used VMware to set up test environments

Interfaced with overseas Development team on discovered defects and user stories

QA Analyst, Station Casinos. Las Vegas, NV (October 2012 – December 2012)

Contractor to Station Casinos via Eastridge InfoTech. Responsible for testing Internet based applications. Interacted with Project Management and Software Development, to define, document, analyze, perform, and interpret Station Casino test plans and project documentation.

Created over 49 test cases for two projects testing web based applications

Participated in Inter-interoperability testing with a three party vendor to Station Casino's player's tracking system

Became project lead for MyPoker project within first week of contract work

Became project lead for Genesis Bravo project and lead two QA Analysts for two months

Ensured bug reports were logged in Team Foundation Server Test Manager and the reports were forwarded to the third party vendor.

Reviewed over twenty test cases developed by other QA Analysts on project.

QA Engineer III, Video Gaming Technologies, Inc. ~ Ruckersville, VA (March 2009 to October 2012)

Responsible for testing and releasing games within a team environment using provided tools, and analytical evaluation methodologies. Interacted with Software Development, Hardware Development, and Project Management to define, document, analyze, perform, and interpret VGT test plans and test cases. Identified functional problems. Verified quality level of software and hardware company products prior to release. Verified quality level of internal tools prior to widespread distribution within the company. Assisted in improvement of test processes and environment.

Helped validate VGT Mystery Jackpot Progressive system utilizing PGIC progressive controller.

Developed over 20 requirement documents by reverse engineering existing test plans.

Trained new personnel in the procedures and testing methods of the QA Department.

Developed new test cases for new software platform.

Helped update test plans to reflect new software behavior.

Helped setup connection to Remote back-end system for testing player tracking system for Casinos.

Updated several game server software versions for connecting to different back-end systems (SDG, S2S, MacTrak, and SAS)

Helped Software Development department convert from Waterfall testing to Agile development testing on new platform.

QA Supervisor, Bally Technologies, Inc. ~ Las Vegas, NV (August 2007 to September 2008)

Responsible for directly supervising SQA Engineers, hiring new personnel, and managing the assignment of slot game software for testing to over 26 SQA Engineers.

Maintained Project Plan for over 200 scheduled projects using Agile and Microsoft Project.

Directly supervised six Software Quality Assurance Engineers.

Updated existing procedures and created new procedures to test highly complex gaming software.

Trained new personnel in the procedures and testing methods of the SQA Department.

Developed new test cases and scripts to test new features from software design.

Helped create outline for projects and trained over 12 SQA Engineers in Borland’s Silk Central test case application as part of the Tiger team for the SQA department.

Senior QA Engineer, Bally Gaming, Inc. ~ Las Vegas, NV (September 2001 to August 2007)

Responsible for testing and releasing games within a team environment using provided tools, and analytical evaluation methodologies.

Operated simulators, emulators, measuring devices, logic analyzers and related equipment.

Wrote over 1,000 test scripts for testing software on several different gaming machine platforms.

Tested and released to the gaming test laboratories over 500 gaming software programs.

Helped write and develop the testing procedures for releasing the gaming software programs to the New York Lottery Central Determination System.

With no supervision, conducted testing of assigned software, using manual and automated scripted cases, techniques and methods to ensure software meets internal and external requirements.

Updated existing manual and automated test cases and scripts to adapt to changing software environments.

Develop new manual and automated test cases and scripts to test new features and emerging technology from software design documentation and functional, technical and regulatory requirements, over 900 testing procedures on four different gaming machine platforms.

Evaluated and reported potential defects.

Evaluated and reported software fitness to management.

Prepared release documentation to existing requirements.

Trained junior engineers and seven new employees in new India office.

Assisted lead engineer in team administration

Investigated regulatory and field issues and assisted Compliance personnel with regulatory questions.

Product Support Technician- Field Service, Gretag Imaging, Inc. ~ Nationwide (July 2000 to July 2001)

Responsible for providing technical support that met customer requirements, including the installation and service of GRETAG IMAGING products. Established and repaired electronic, electro-mechanical and computer controlled photo processing and auxiliary equipment.

Field Support Technician, Western Money Systems, Inc. ~ Las Vegas, NV (February 2000 to July 2000)

Responsible for maintaining Glory brand currency counting machines located throughout southern Nevada. Supervised and trained operators on the proper usage of Glory software programs.

Installed, maintained and repaired Glory currency counting and sorting machines in several casinos.

Installed and trained casino soft count operators on Glory software systems attached to Glory machines.

Installation Coordinator, Sensormatic Electronics, Inc. ~ (September 1998 to October 1999)

Responsible for training and supervising sub-contractors on the job and creating required documentation in the proper format. Processed and documented all associated paperwork for billing purposes. Delegated service calls to appropriate customer engineering reps. Provide documentation to contractors, architects, etc. Provided sales assistance, surveys, proposals, labor quotes, etc to ensure appropriate equipment and dollars are utilized.

Planned, coordinated, and oversaw the installation of Sensormatic products for a district.

Provided technical assistance to sales.

Oversaw and coordinated product installation via computer, fax, and telephone to ensure timely, cost effective, and accurate installations.

Solicited bids from sub-contractors and evaluated options for effective installations.

Data System Technician, U.S. Navy (September 1978 to September 1998)

Responsible for maintaining: digital transmission equipment, local access network, and 30 IBM compatible computer systems. Assisted the maintenance personnel of another command in the troubleshooting a vexing intermittent problems in the AN/USQ-36, preventing a delay in training time on the equipment. Utilized innovative troubleshooting techniques and effective use of the limited resources while underway, enabling a full SNAP II system recovery from a hard disk failure.

PROFESSIONAL DEVELOPMENT

International Institute for Software Testing: Software Quality Assurance Methods and Techniques. Las Vegas, NV on 3 May 2006.

Certified Tester, Foundation Level (CTFL) 11 Dec 2009.

Certified Scrum Master, (CSM) 26 Jul 2011.

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