Administrative Assistant Customer
Resume:
Lydia A Arroyo
**********@*****.***
EXPERIENCE
Dec 2016 to Present: JFC Staffing Services
Recent Assignment: York Wallcoverings, York, PA
- Processed customer credit card payments promptly and accurately.
- Maintained good customer relations by answering questions regarding services courteously.
- Efficiently entered all new orders and ensured timely shipping of each order.
- Established a support system for all international customers and provided assistance through phone calls and/or emails.
- Assessed the needs of each customer and assisted in matters of dissatisfaction and discrepancies.
- Answered multiline phone system with professionalism.
Jul 2016 to Nov 2016: Retail Banker II- Woodforest National Bank
- Daily verification of monetary exchanges and verification of endorsed documents and negotiability.
- Prompt processing of customer deposits and withdrawals.
- Maintaining good customer relations and potential referrals by answering questions regarding services courteously.
- Efficiently calculated and balanced daily transaction using various electronic banking programs.
- Established a support system for customer assistance, various banking needs, dissatisfaction and discrepancies.
- Answering multiline phone systems with professionalism and marketing to potential customers.
July 2013 to November 2015: Campus Operations Coordinator- AppleOne Employment/University of Phoenix
- Supported admission process by generating files and student records, maintain and track related information and documents, and process completed files for submission to the appropriate University department.
- Acted as a direct contact to provide general assistance and University information to visitors, students and faculty.
Assisted customers with purchases/payments for tuition, fees or books.
- Performed various activities to support the accurate and timely process of grades and attendance.
- Ensure that the facility and related equipment are available and in appropriate condition to accommodate student and faculty use.
- Provided clerical and administrative support to the department.
May 2010 to Jun 2013: Artist - ClassB.com
- Daily evaluation of design apt specific to each unique customer.
- Marketing/advertising virtually to ensure customer satisfaction.
- Answering multiline phone systems with professionalism and maintaining messages for various personnel.
Aug 2008 to Feb 2010: Administrative Assistant - Interactive Contact Solutions, Inc.
- Advanced supervisor and administrative support for a high volume call center.
- Established a support system for customer dissatisfaction and discrepancies within the department.
- Streamlined an organized Excel system that significantly impacted the positive production of daily operation.
- Answering multiline phone systems with professionalism.
EDUCATION
Penn Foster Career College – Online Program
2013 – 2015 Medical Billing and Coding Specialist Program
Keystone Job Corps Center – Drums, PA
1992 to 1994 (G.E.D./Secretary Certificate)
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