Customer Service Sql Server

Anthony Bozeman, Software Engineer

Cell 407-***-****

*******.*******@*****.***

Professional Summary

■Overall 16 years of experience in design, development, deployment and production support of software products including windows applications, web applications, mobile applications and interactive voice response systems.

■Broad technical and business background, skilled at working with clients to effectively translate business requirements into technical specifications and systems designs to achieve business objectives.

■Motivated, solutions driven developer, led the design and development of mission critical projects involving Mobile, Messaging, Document Management, Workflow, Social Networking, Training, Project Management and Marketing & Advertising.

■Outstanding relationship builder, adept at building consensus and quickly gaining the trust and respect of customers.

■Hands on experience in software development, source control, continuous integration, database and testing tools including Visual Studio, Eclipse, Xcode, Android Studio, SQL Server, SQL Server Management Studio, Team Foundation Server, Subversion, Git, Team City, nUnit, jUnit, Wireshark and Fiddler.

■Successfully delivered full SDLC projects using AGILE development methodologies as well as providing training and support for final products.

■Experience developing and maintaining Interactive Voice Response Systems (IVRs) using both Java and c#.NET

■Experience creating Android & iOS Mobile Applications. Used Eclipse, Android Studio and XCode as development tools.

■Developed Cycle Axis & suRRo Live, which are available now in the Google Play Store.

■Developing Interactive UID (User Interface Document) for Apple. It is a productivity tool for Interactive Voice Response System design.

Technical Environment

Web Technology : HTML5, HTML, SOAP, REST & WCF Web Services, ASP.NET, ASP, JavaScript, XML, XSL, XSLT, JQuery, MVC, Silverlight, Java, Objective-C, WPF, WCF, Spring, Thymeleaf, AWS (Amazon Web Services) including EC2 instances, S3 Buckets and Alexa Skills Development and Testing

Web/App. Servers : IIS 6, IIS 7, IIS 8, Apache, Tomcat

Tools : Visual Studio 2003-2015, SQL Server Management Studio, Subversion, Team Foundation Server (TFS), Visual SVN, Beanstalk, jUnit, nUnit, Team City, Cloud Forge, Eclipse & ADT, Android Studio, Xcode, Active Directory, HP Application Lifecycle Management (ALM), SPLUNK-Mint,

Development Languages : C#, VB.Net, T-SQL, PL/SQL, Java, Objective-C, nodeJS

Database : SQL Server 2000-2012, SQL Lite

Operating System : Windows NT/98/2000/,Vista, Windows 7, Windows 8, Windows 10, Mac OS10, Ubuntu

Metrics: Google Analytics for Android Applications, Splunk MINT, Firebase

Methodologies: AGILE

Telephony: Interaction Workspace Customization, Genesys Integration, VXML, IVR Development

Education

Bachelor of Computer Engineering, December 2001, Iowa State University

Professional Experience

Interactive UID, PTP/Apple, Developer, Gold River, CA Feb 2017 – Present

Description: Interactive UID (user interface document) is an exciting new tool being developed for Apple. I am currently involved in developing this cutting-edge tool.

Key Accomplishments/Responsibilities:

Responsible for integration into natural language platforms like Alexa and eventually HomePod.

Documenting the tasks that are helpful in working and maintenance of TFS servers.

Involved in writing T-SQL statements for creating tables, indexes and constraints.

Created the Winform and WebForm Pages in ASP.Net with C#.

Created Restful services using ASP.NET Web API for exposing these to mobile device.

Environment: Java, Oracle, T-SQL, ASP.NET, HTML, JavaScript, JQuery, TFS,

AppleCare, Apple Computer, Developer, Cupertino, CA Apr 2012 – Present

Description: The AppleCare IVR is Apple Computer customer service engine for all Apple products. I am involved in testing and other additions to the IVR for new product releases and new development.

Key Accomplishments/Responsibilities:

Responsible for maintenance and updates of the IVR framework.

Used Team Foundation Server (TFS) for Version Control and generated reports using the SQL Server Reporting services (SSRS).

Created Web application with C#, ASP.net Webform, CSS, Web Services, and lead the team to try out ASP MVC 6, Bootstrap, JQuery, WCF, Entity Framework with agile methodologies.

Involved in writing Data Access Layers using ADO.net Entity Frame Work and LINQ to SQL.

Created RESTful API to import the data into data base.

Environment: Java, Oracle, c#, ASP.NET, JavaScript, JQuery, Entity Framework

Mobile Reign, Lead Mobile Developer, Feb 2016 – Present

Description: Mobile Reign is a small startup developing mobile Applications. I am responsible for developing suRRo Live, a social sharing app. The Android version is currently available in the Google Play Store.

Key Accomplishments/Responsibilities

Responsible for developing mobile applications in Java for Android Devices using Android Studio as an IDE.

Used ADO.NET and VB.net for accessing data from the SQL Server 2012 database stored procedures T-SQL and created tables, views using SQL Server.

Responsible for developing an MVC RESTful web service that handles operations for both mobile applications using Visual Studio 2015 as an IDE and Fiddler & Postman for extensive testing.

Responsible for integrating Google Analytics and Firebase for metrics gathering.

Responsible for integrating SPLUNK-Mint and Firebase for remote exception logging.

Environment: java, objective-c, c#, SQL Server, T-SQL, IIS, ASP.NET, HTML, JQuery, Entity Framework

TigerSpy, Lead Mobile Developer, Apr 2014 – Feb 2016

Description: TigerSpy is a small startup developing mobile Applications. I am responsible for developing Cycle Axis, a Cycling App/Bike Computer. The Android version is currently available in the Google Play Store and the next version is under development right now. I am currently developing the iOS version of Cycle Axis as well.

Key Accomplishments/Responsibilities:

Responsible for developing mobile applications in Objective-C for iOS platforms using Xcode as an IDE.

Responsible for developing mobile applications in Java for Android Devices using Android Studio as an IDE.

Responsible for developing an MVC RESTful web service that handles operations for both mobile applications using Visual Studio 2015 as an IDE and Fiddler for extensive testing.

Responsible for integrating Google Analytics into the Android and iOS applications for metrics gathering.

Responsible for integrating SPLUNK-Mint for remote exception logging.

Environment: java, objective-c, c#, SQL Server, IIS, ASP.NET, HTML, JavaScript, Entity Framework, TFS,

FTB, Franchise Tax Board of California, Lead Developer, Sacramento, CA Jan 2014 – Present

Description: The California Franchise Tax Board CART IVR (Complex Account Resolution IVR) is the for tax payers with difficult accounts. I was responsible for requirements gathering, design, development, testing and maintenance of this IVR. Also responsible for aspects of Customer Service Agent desktop software through customization of the Genesys product named Interaction Workspace.

Key Accomplishments/Responsibilities:

Responsible for developing Interaction Workspace Customization modules for both voice and chat interactions using WPF in c#.

Responsible for developing an IVR for complex account resolution.

Environment: c#, SQL Server, IIS, ASP.NET, HTML, JavaScript, JQuery, TFS,

DEO, Department of Economic Opportunity, Lead Developer, Tallahassee, FL Nov 2012 – Jan 2014

Description: The DEO IVR is Department of Economic Opportunity for the state of Florida. I was responsible for development, testing, maintenance other additions to the IVR. Also responsible for aspects of Customer Service Agent desktop software through customization of the Genesys product named Genesys Agent Desktop.

Key Accomplishments/Responsibilities:

Responsible for developing the DEO IVR and Agent Desktop Software.

Responsible for all testing and maintenance of the application.

Environment: c#, SQL Server, IIS, ASP.NET, HTML, JavaScript, JQuery, Entity Framework, TFS,

CalPERS, California Public Employee Retirement System, Developer, Sacramento, CA May 2012 – Nov 2012

Description: The CalPERS IVR is the California Public Employee Retirement System customer service portal. I was responsible for development, testing, maintenance other additions to the IVR in Phase II. Also responsible for aspects of Customer Service Agent desktop software through customization of the Genesys product named Interaction Workspace.

Key Accomplishments/Responsibilities:

Responsible for development of the IVR and Agent Desktop customization software using Interaction workspace.

Environment: Java, Oracle, Apache, c#, HTML, Entity Framework,

SlingshotAPI TM, Raven Industries, Lead Developer, Sioux Falls, SD Mar 2011 – Mar 2012

Description: SlingshotAPITM is Raven’s Advanced Technology Division’s API for Precision Agriculture applications. My Team and I created what is called Everest. Everest is a real-time eventing system using message queuing technology to send events from Raven Field Computers back to Raven Servers and then relay those events to Third-Parties allowing them to respond directly to devices in the field.

Key Accomplishments/Responsibilities:

Responsible for creating MVC 3.0 controllers and views using c#.

Responsible for creating windows form applications using c#.

Responsible for creating windows services using c#.

Responsible for creating Android Application that monitors Field Computer Events in real time.

Currently developing an Android Application for Third Party Developers to test web events.

Currently developing a Management Application targeting Android that consumes the Slingshot API.

Environment: ASP.NET 2.0, 4.0, C#, SQL Server 2008, SQL Lite, HTML, Java, JavaScript, Entity Framework

AccretivePASTM, Accretive Health, Lead Developer, Chicago, IL Aug 2010 – Nov 2010

Description: AccretivePASTM is Accretive Health’s Physician Advisory Service. The application managed Patient Information and allowed physicians to prepare and deliver consultations to providers in our network. The system handles patient records, insurance verification and document management.

Key Accomplishments/Responsibilities:

Managed an offshore team that designed and developed new functionality to handle electronic medical records, including all stored procedures and upgrade of existing custom web controls.

Responsible for the migration of the entire AccretivePASTM application from DotNetNuke 3.0 to DotNetNuke 5.1.4.

Environment: ASP.NET 2.0, C#, SQL Server 2005, HTML, AJAX 2.0, T-SQL

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