CHARLES K. RIVERS

**** *********** **

Orlando, Florida 32808

301-***-****

ac1h2p@r.postjobfree.com

EXPERIENCE

August 2016 – Present: Environmental Protection Agency, Washington D.C. Administrative Assistant. Federal Contractor. 40 hours per week. Correspondence Officer. Responsible for receiving, reviewing, and logging Congressional staff packages for EPA senior management. Review and edit all documentation to reflect changes on CMS database and managing control assignments in a team environment. Extensive use of Correspondence Management system database by accepting control assignments and assigning them to ORD departments. Many of the correspondence packages are Congressional in nature so exercising sensitivity is warranted.

October 2015 – August 2016 Dept of Health and Human Services, Admin Asst, Federal Government; GS-09, Washington D.C. 40-hour work week. Duties include Certified Contracting Officer Representative (COR) duties, preparing Inter-agency Agreements and contracts. Loading, reconciling and verifying funds availability. Processing high-level incoming and outgoing staff packages. These Staff packages are endorsed by Senior Executive Directors, changing policies and/or responding to congressional inquiries. Preparing travel for senior management to include all aspects for travel, foreign and domestic. Maintain senior management calendars utilizing micro soft outlook. Monitored and edited office budget spreadsheet utilizing Microsoft Excel Prepared the Chief, Operations and Management for meetings to include printing and editing presentations utilizing Microsoft Power Point. Functioned as back-up Time and Attendance rep utilizing the ITAS database. Scanned, monitored and paid invoices utilizing the I-Procurement database, functioned as the Alternate however performed this task on a daily basis with minimum supervision. Supervisor: Ilka Chavez. Do not contact-outbound.

July 2015 – September 2015: Unemployed – Caring for elderly.

October 2012 – June 2015: National Geospatial-Intelligence Agency, Department of Defense Contractor, NW-Systems Inc, Springfield, VA, 40 hours per week. Primary duties include but not limited to processing high-level incoming and outgoing correspondence. These Staff packages are endorsed by Senior Executive Directors, changing policies and/or responding to congressional inquiries. My duties are to ensure they comply with all DoD standards and flow grammatically and with cohesiveness. I also log and track suspense taskers using our automated database, thus coordinating with internal and external agency personnel when discrepancies or issues are noted. I also maintain calendar appointments for the director and deputy director of Security and Installation Directorate of NGA. I perform this using the Micro Soft Outlook database for Windows 7. This includes sending invites, attaching background material to appointments, closely monitoring for conflicts, and de-conflict appointments when necessary. I function in the Share Point database on a daily basis. We use this database to share and edit office correspondence between internal offices. I also function as the primary travel coordinator for the two principals. This includes arranging flights, lodging, rental car and ensuring proper amounts are allocated against Government Travel cards. I am considered an expert when it comes to utilizing the Defense Travel System (DTS) to produce travel orders, etc. Supervisor: John Jelks: 571-***-****.

April 2011 – October 2012: Defense Intelligence Agency, DoD Contractor, E-Volve Technologies System, 40 hours per week, offices in Bethesda, Maryland; National Harbor, MD; Charlottesville, VA. Serving as Human Capital helpdesk analyst providing assistance with eZHR/PeopleSoft, JIVU, Agile, DIAjobs, and eZHR Forms/Form Finder.

•Perform customer interface with end users, Program managers, HR directors, and HR specialist via phone, e-mails, and trouble tickets, addressing issues/questions regarding system functionality, process flow, policies, and workflow questions/issues.

•Educate user on Recruiting via DIAjobs website, how to apply and search for vacancies, how to update resume, and correct errors. Main point of contact for all issues regarding DIAjobs website.

•Providing assistance to employees, raters, and reviewers, on DIA’s civilian performance appraisal tool on how to login, update and complete appraisals, performance expectations, employee accomplishments and mid-term reviews.

•Assist customers with password resets, course errors, and other issues with Agile.

Senior Operations Assistant

•Related inquires relating to the DTK support team.

•Answered both phone and email correspondence relating to logistics, financial management, and training, and routes calls or correspondence to the appropriate personnel on the team or within the department. Provided on-site logistics support during the 120 city training schedule. The support required extensive coordination between agencies, contractors, local and federal government.

•Served as the records management coordinator, ensuring all training documentation, personnel records and SOPs are updated and stored appropriately on both the shared network drive and the SharePoint Portal.

EZHR/JIVU (Joint Intelligence Virtual University) Help Desk Technician. Duties include assisting customers with password resets, systems diagnostics and re-configurations, and overall help with systems performance. I assisted customers from around the globe by remotely removing various versions of outdated software. Also assisted customers with training in the areas of IDP’s (Individual Development Plan) process and Performance Plans assisted Senior Executives as well as Record Protect personnel from various Intel Agencies in their PC software needs. Supervisor: Kim Summers, 301-***-****.

April 2010- April 2011: Pentagon, Washington DC, Office of the Under Secretary of Defense for Policy. Directorate, Countering Weapons of Mass Destruction, DoD Contractor, Golden Key Group Inc, 40 hrs per week. Staff Officer. Responsible for updating the automated tracking system SACCP. Also responsible for passing Clearance Visit Request thru JPAS and Shattered Castle. Passed and updated SMO codes for frequent State Department visitors. Developed and standard office form to be completed by visiting personnel. Worked and coordinated with an assigned group of clients and staff from all echelons of the Organizational Chart. Maintained sensitive personal data for visitors to and from other Intelligence Agencies and other countries. Entered Country Clearance Cables for international travelers, as well as preparing Travel Orders and arranging flight/lodging accommodations. Supv: Gary Little, 703-***-****

February 2007 – March 2010: Defense Intelligence Agency, Joint Base Anacostia/Bolling, Washington D.C. DoD Contractor, NGA Support Team to DIA, Senior Administrative Asst, Chugach Government Services Inc., 40 hours per week. Duties include operating in the Microsoft Office Suite. Update Spreadsheets utilizing Micro Soft Office Power Point. Maintain calendars for the Director and Deputy Director on a daily basis. This includes inviting attendees, scheduling conference rooms and necessary video equipment, and arranging international travel plans. Draft, edit and finalize high-level outgoing correspondence, to include maintaining and automated numbering/tracking log. Proficient in all Intelligence Community associated PC software and programs. Function as the unit’s primary Time and Attendance Clerk. Input time and attendance records for over 70 personnel utilizing the Defense Contracting Pay System. Update personnel data using People Soft. Coordinate on a daily basis with other seniors of various agencies such as the Pentagon, NGIC, DIA and our Military services. Performs other Executive/Staff Officer duties as deemed necessary. Supervisor: Geri Branch, 571-***-****.

May 2000 – February 2007: National Geospatial-Intelligence Agency (NGA), Bethesda, Maryland, Washington Navy Yard; Chugach Management Services, 40 hours per week; Administrative Support Staff Officer, Office of Targeting and Transnational Issues; Supervisory Duties over 11 other administrators. Maintained the Director and Deputy Director’s calendars using Micro Soft Outlook. This included scheduling vehicular transportation in and around the NCR, contacting other executive staff to align appointment and resolving appointment conflicts as the automated Invite in Micro Soft Outlook is not sufficient. Greeting and escorting high-level officials from other agencies within the Intelligence Community. Informs Division of changes in policies and assign staff to requested training classes. Conduct functions in the Defense Travel System (DTS) program. I’m considered the unit expert in this field. I train other office administrators, to include planning and implementing HR management programs. Position included other administrative functions such as People Soft entries, preparing NGA Correspondence IAW published guidance, and scheduling auditoriums for special functions to include catering. Supervisor: Judy Frederick, McClain, Virginia.

April 1997 – February 2000: U.S. Department of Agriculture, Agricultural Research Services, Beltsville, Maryland, Federal Government; GS-0303-07; Front Office position directly supported the Director, Agricultural Research Services. Alternate Building Custodian, in this position I created a PC database using Microsoft Access. This program tracked, logged, and suspensed work orders for building issues. Over a two-year period, the maintenance of this program landed myself an appointment on the Agricultural Safety and Health Board. Supervisor: Clarence Keen, 301-***-****

March 1993 – April 1997: Department of Corrections, County Government, Orlando, Florida. Senior Administrative Assistant, 40 Hours per week. Duties include but not limited assigning community service worksites to recently released individuals. Data entry such time and attendance records for all personnel assigned. Maintained a physical shelf-stock inventory of required publications and forms for the entire department. Also functioned as an alternate board member for the Home Confinement program, which determined the release or continued confinement for qualifying detainees of the Orange County Corrections facility. Supervisor: Gary Basa.

November 1978 – November 1992: US Air Force (Active Duty) Master Sergeant, (Ret.), Defense Technology Security Administration, Alexandria, Virginia. Duties include preparing and reviewing Officer and Enlisted Evaluation forms, updating personnel data such as promotions/demotions, collating and organizing personnel information files. Other duties include but not limited to providing guidance and advice to staffers concerning classification and recruitment activities. Also functioned as Vault Custodian, consisting of registering and escorting visitors. Position required the maintenance of office personnel files; preparing awards, and monitoring all pay matters to include maintaining pay records on-line. Supervisor: Colonel Helen Birchenough, 703-***-****.

EDUCATION AND TRAINING

TS/SCI Security Clearance, Updated July, 2012, DIA

Completed Life-style Polygraph Exam, 2012, DIA

People Soft Management refresher Training, 2008, NGA Bethesda

Associate Degree, Applied Science, Community College Air Force, 1986

US Air Force NCO Academy, Peterson AFB, CO, July 2004

Counter Proliferation Training, CIA, Alexandria, VA May 2000

Eastern Washington University, Human Resource Management Course,

Diploma, 1986

Windows NT (New Technology) training, Microsoft Office Suite,

Orlando, FL 1997

US Air Force NCO Leadership School, Dover, DE 1996

AWARDS/ACCOLADES/REFERENCES: AVAILABLE UPON REQUEST

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