Software Management
Resume:
CHRIS SPANGLER
IT Administrator
Performance-driven technology leader, with experience troubleshooting worldwide and proprietary software applications. Exceptional business, operations and leadership skills with in-depth knowledge in the technical field. Aggressively sought challenging projects in order to build on business knowledge. Thrives in fast paced environments, self-motivated, energetic professional with impeccable time management skills. Strong ability to empower, lead and motivate teams to peak performance using exceptional communications and collaborative skills.
SKILLS:
Microsoft Office from 2003 – Office 365
Knowledge in C, C++, C#, Linux, and Omega Software
Microsoft Windows 2003 – 10 and updates
Macintosh OS
VMware Server 2003-2012
Terminal Services
Networking
Able to do complete build hardware
Adobe
Printer and mobile device integration and management including POP3
Financial and Trading Market background
Quality Assurance
Data Analyst
Testing and team collaboration for improvement of software applications
Utilized remote connections for off-site support
DocuSign administration
Implementation and management of ERP software
Management
PROFESSIONAL EXPERIENCE:
Maalt LP 05/2017-07/2017
IT Administrator
Primary functions were to assist with the merging of company and business partners. Duties included:
Reimage new company computers for employees, creating new network profiles including the installation of proprietary company software and configuration.
Format, install and configure mobile devices to track and manage DOT data.
Assisted with the new installation of hardware for new company business from POS systems, LAN/WAN, fiber optics and networking.
Provisioned all software and profiles to be properly managed on company network/domain.
Morsco, Ft. Worth TX 04/2016 – 11/2016
IT Administration
Maintained and assisted in data conversions with current and new acquisitions.
• Generated new programs via Linux/Unix in order to transition new business.
• QA and testing involved with new applications, updates/patches and acquisitions incorporating of SQL scripting to internal ERP systems.
• Utilize SCCM to create and maintain user profiles throughout the company based on job functions.
• Created Linux/Unix based programs to constantly monitor company infrastructure and provided detailed reporting to management.
• Constantly build new knowledge base by reporting fixes via SysAid ticketing system.
• Remotely assistant company associates with ERP system issues.
• Assisted with business operations on a day to day basis for additional support.
• Update system changes via SharePoint
• Create and design new proposals for business enhancement to automate system changes and monitoring.
ECI Software Solutions, Ft. Worth TX 11/2014 – 1/2016
Software Support Tech
Provided technical support for clients using the ECi/DDMS proprietary ERP industry specific software
VMware Server 2003-2012 for testing as well as 3rd party company servers
Utilized remote software to resolve network and computer issues such as Bomgar and Fast Support for resolving business operations and proprietary ERP systems and 3rd party applications.
Utilized Salesforce ticketing system for tracking all tier I, II and III software and client issues.
Maintain company servers and profiles via SCCM and Windows Servers.
Integrated Route Trak, Route Perfect and JumpTrack delivery software and provide QA, testing and planned patches and upgrades for each system with proprietary applications.
Assisted in trouble shooting the ERP software both SQL and Fox Pro as well as the analyzation of software issues.
Support internal and external clients during the implementation and utilization of E-Commerce applications and systems.
Provided tier III support, integration and maintenance for Server 2003-2012.
Strong experience in VMWare and structure as well as establishing secure backup systems such as Alvamar.
Initiate diagnostic procedures with user by telephone, remote connection or email and be able to communicate steps for immediate resolution to the end users.
TD Ameritrade, Ft. Worth TX 6/2007 – 8/2014
Senior IT Lead
Responsibilities included researching and resolving complex issues that have been escalated to management, training of newly hired personnel, monitoring and management of workflow queues consisting of level I, II and III tier support.
Worked with team management, organizing and implementing training for employee development.
Provided financial advisors with multiple trading platforms via websites and 3rd party applications such as TD Ameritrade owned portfolio rebalancing tool, iRebal, DocuSign.
Was responsible for establishing user accounts and levels of access from entry level users to full administration.
POC for escalated issue and software issues and responsible to testing and new deployments prior to release and updates.
Remote connections were used in order to remedy hardware and software issues on user end.
Reviewed escalated issues including trading discrepancies and provided a resolution to advisor problem and followed through to ensure solutions were completed and correct. Also contacted advisors regarding customer satisfaction index.
MS Office and Adobe was used to convert files to proper formats and created for mass data upload into market trading platforms.
Sprint Corporation 1/2006- 6/2007
Advanced Technology Associate
Assisted with information technology solutions by analyzing systems requirements and existing business processes and information systems.
Established and maintained user and internal networks to insure proper setup.
Investigated, installed patches and updates as well as testing into Windows and Mac environments.
Was responsible in reprogramming mobile devices such as phones, laptops as well as connectivity issues through POP3 servers and more.
EDUCATION:
University of Texas at Arlington
Associates degree at Tarrant County College
BA in IT and CE with minor in mathematics (2008-2016)
Continuing further education at UTA
US Army:
19 Delta Calvary Scout – Honorably Discharged
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