Manager Office Staff

William Friend

**** ***** ****** ** *** ** Palm Harbor, FL 901-***-**** ac1h1v@r.postjobfree.com Seeking Regional/District Management Positions

Experienced professional adept at managing a large group of people, coordinating their efforts with others, ensuring the safety of employees, and dealing with members of upper management in a variety of departments in a professional manner and under extreme time restraints. Successful managerial professional who has climbed the corporate ladder from being a branch manager of a single branch to overseeing all operations of multiple branches of staffing company in less than two years time. Consistently recognized for troubleshooting skills used to rapidly and cost-effectively resolve complex issues involving several different workgroups under extreme time constraints. Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Education

Kaplan University – Memphis, TN, Degree 12/09

Associate’s in Applied Science in Computer Information Systems program GPA: 3.7/4.0 University of Memphis – Computer Science Degree Program (2004-2008) Provost’s Scholarship Recipient Member of Honors Program 2004-2005 Captain of University of Memphis Rugby Club

Employment Experience

Trojan Labor (HireQuest LLC) – St. Petersburg/Tampa, FL Regional Manager (May 2016 – July 2017): Relocated to Tampa/St. Petersburg area of Florida after receiving promotion to Regional Manager; appointed to oversee branch operations for seven Trojan Labor locations around the country; office locations are Las Vegas, NV, Baltimore, MD, Dallas, TX, Clearwater, FL, St. Petersburg, FL, Tampa, FL, and San Antonio, TX. My official duties include:

Ensure compliance with labor laws, including compliance with OSHA. This includes researching and maintaining awareness of all changes to both federal and local labor laws across multiple states.

Interview, recruit, and train new candidates to properly fill open positions within the company.

Oversees all office expenses and operational costs for each office.

Responsible for all customer payments for services and following up on AP aging for each office; maintaining constant contact with customers regarding their payments in relation to the arranged pay schedule; following up on late payments, issues with processing payments, possible discrepancies, and customers’ refusal to pay invoices.

Responsible for all local Human Resources inquiries, issues, and concerns for each office, including personal and professional issues and complaints from office staff, sales staff, and temporary employees.

Processing and inputting Certified Payrolls to comply with federal regulations, including becoming familiar with each individual office location’s various systems and protocols for submitting Certified Payrolls.

Conduct weekly meetings with local Branch Managers to discuss the current issues with the branch, including invoice aging, customer relations, paperwork compliance, payroll corrections, office expenses, inventory management.

Travel to each branch on a semi-regular basis to maintain compliance. Manage employees of office staff, sales staff, and temporary employees of each offices. This includes monitoring daily activity of office staff, weekly activity of sales staff, and assigning daily work assignments to temporary employees as needed.

Ensures proper payroll for temporary employees for each office, including verifying correct work hours for temporary employees, ensuring all documentation is properly completed daily, ensuring pay is correct in relation to possible liens, withholdings, and other deductions mandated or voluntary.

Trojan Labor (HireQuest LLC) – Las Vegas, NV & Atlanta, GA Branch Manager (June 2014 – May 2016): Training period introduced the ideas and fundamentals of the staffing industry while giving hands on experience dealing with the day to day challenges of overseeing a branch; after training, was relocated to Las Vegas to open local branch in the area; at that point, was placed in charge of marketing the branch and developing the brand in a completely new geographical market; generated sales leads in a new unknown market. My official duties include:

Ensure compliance with labor laws, including compliance with OSHA, including researching and maintaining awareness of all changes to both federal and local labor laws.

Manage employees of office staff, sales staff, and temporary employees, including monitoring daily activity of office staff, weekly activity of sales staff, and assigning daily work assignments to temporary employees.

Coordinating transportation to job sites in the morning to ensure proper filling of staffing work orders.

Coordinating employee assignments to fulfill customer requests in the most efficient way possible.

Interview and recruit new candidates daily to properly fill customer work orders.

Responsible for all local HR related inquiries, requests, issues, and concerns, including personal and professional issues and complaints from office staff, sales staff, and temporary employees.

Oversees all office expenses and operational costs.

Ensures proper payroll for temporary employees, including verifying correct work hours for temporary employees, ensuring all documentation is properly signed and in order daily, ensuring every employees’ pay is correct in relation to possible liens, withholdings, and other deductions mandated or voluntary.

Responsible for developing and maintaining relationships with customers and prospects in conjunction with sales staff to seek out possible sales leads, contact prospects, engage in negotiations with potential customers, complete proper contract paperwork, and fulfilling customer orders on extremely short notice.

Processing unemployment claims with the proper local agencies, including preparing all necessary legal paperwork to submit to local unemployment office, and following up and dealing with employee appeals.

Processing worker’s compensation claims for our corporate office, handling the initial reporting and investigations of all injuries, ensuring all employees are given proper medical attention ASAP, and all proper paperwork is filled out in their entirety and filed correctly. Once the investigations and reports are completed, submitting them to our corporate office for proper filing and handling.

Responsible for all billing cycles and procedures. Invoicing involves careful verification of all employee hours worked for the previous week for every customer, and broken down by job site. Invoices are created weekly and submitted to corporate for disbursement.

Responsible for all customer payments for services and following up on AP aging, maintaining constant contact with customers regarding their payments in relation to our arranged pay schedule, following up on late payments, issues with processing payments, possible discrepancies, and customers’ refusing to pay invoices.

FedEx Express – Memphis, TN

FedEx Express Offload Team Leader (September 2007 to January 2014): Lead a team of fifteen employees in the loading and unloading of cargo aircraft. Responsible for organizing employee responsibilities and jobs on a rotating basis; managing and organizing official corporate and FAA documentation involving all loaded aircraft; managing the use and care of all machinery involved with the load process; monitor and maintain the safety of all employees and cargo; organize the load and unload process to maximize efficiency and productivity; direct the loading and unloading process to ensure the aircraft is entirely unloaded in under 30 minutes; after the shift is complete, ensure all paperwork is filed correctly and adheres to FAA standards. FedEx Express Offload Material Handler (May 2005 to September 2007): Directly involved with unloading of cargo airplanes. Responsible for official FFA paperwork, operating heavy machinery and organizing load schedules. Certified on a variety of heavy machinery including forklifts, Tug tractors, materials loaders, belt conveyor loaders, manual and automatic loading systems within processing facilities.

Available for Travel

References Available Upon Request

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