Customer Service Human Resources

Sherry Oehler

**** ****** ***** *****, ******* TWP. OH 513-***-**** ************@*******.***

Driven and passionate individual excelling at detailed office management and drawing on forty plus years of hands on experience servicing large and small corporations including: construction, retail, banking, restaurant, market research and mortgage collections.

Financial Services Operations Customer Service – Human Resources – Office Management

PROFESSIONAL EXPERIENCE

Cristo Homes Inc. – West Chester, OH (May 22, 2002 – March 31, 2017)

Controller / Executive Manager

Fulfilled role as Assistant Secretary (Officer of the company) to validate and sign off on official corporate documentation and communications. Ran implementation of all company processes.

Led teams to drive quality customer service.

Management of HR functions such as New Hire Processing, Employee Benefit Coordination, Termination Packages, and setting company policies (operational), 1099’s for all sub-contractors, all set up on computers, maintain login information,

Ran financial reporting statements including creation of balance sheets and income statements.

Annual budget projections / forecasts (revenue/expense)

Final approver of all invoices, processing of all payments (check/ACH)

Tracked customer deposits and payments (internal/external)

Worked directly with banks on all LOC compliances (monthly/annually)

Year End Tax Returns and Compiled Statements for all 7 Companies

Set budgets on Land Development including coordination of all purchases and monitoring of land inventory, bank draws.

Worked with vendors including setup/Issue resolution and buying groups

Created and Monitored all inter-company loans and purchases - Chart of accounts, journal entry, year-end statements and audits.

Set up all intercompany and client meetings on outlook schedule as well as all company events

Running of payroll biweekly/monthly for commissioned employees. Coordination of all payroll taxes, worker’s compensation, and audits/ SUI Audits

Job cost accounting - All bank reconciliations, creation of cost codes (ensuring all budget variances reported accurately and monthly job reconciliation at close of jobs

Handled Builder risk reporting, general liability reconciliation, and auditing for Insurance

Warranty - Handled escalations from 3rd part buyers and homeowners and drove remediation. Worked with Better Business Bureau

Closing coordinator - Ran scheduling, prepared documentation, and coordinated with lenders, buyers, and title company, charged to attend closing design as company officer.

Event and marketing coordination - Managed travel arrangements, scheduled company events, developed flyers and signage

Worked with Management team on model and office design, coordinated meetings with internal/external entities

1973-2002

NuVent – HR, AP/AR, PR, Office Management, Customer Service

CadCam – Job Costing, Customer Service

Holiday Inn – Night Auditor, Customer Service

PosterService – AP/AR, Customer Service, HR

Oehler’s Customer Gutters – Office Management, HR, PR, AP/AR, Customer Service

Luitpold Pharmaceuticals – AP/AR

Market Audits – Marketing Research – Travel across US placing test products, collection of research data – reports to clients

University of Cincinnati – AP/AR, Customer Service

First Financial Bank of Michigan – Bank Teller

Home Federal Savings & Loan – Customer Service/ Bank Teller

Ponderosa Steak House – Cashier/Order Taker

Professional Development

Attended Home Builders Association /conferences / identified and helped to implement leading industry software pertaining to given market.

Education

Diploma - Fairfield High School

Skills – Competencies

Financial accounting

Notary

Documentation and Training

Proficient with Microsoft Office Products

Strong knowledge with accounting software, builder software

Process Development

Human Resources

Understanding of Server administration – DR/BCP

Understanding of thin client, mobile administration

Access administration

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