Human Resources Manager

PERSONAL PARTICULARS

Name : Elfast Goh Eng Pheng

Home Address : *** ****** **** ** ** #05-282 S(600108)

Contact Number : +65 9625 0849

Citizenship : Singaporean

Date of Birth : 13 August 1963

NRIC No : S1619098E

Age : 53

Driving Licence : 2A/3/4/5

Marital Status : Married

Email : ********@*****.***.**

EDUCATIONAL QUALIFICATIONS

Vancouver University : Master of Business Administration (HRM)

Vancouver University : Bachelor of Business Administration (HRM)

北京语言文化大学 (BLCU) : Bachelor of Arts in Chinese Language & Culture

Nanyang Polytechnic : Advanced Diploma in Strategic HRM

Singapore Human Resource Institute : Diploma in HRM (Best Awards Winner)

Cambridge Tutorial College : Diploma in Industrial Relations

EXECUTIVE SUMMARY

A highly capable professional with over 20-year commendable record in Human Resources and Administration. Experienced in negotiations and highly adept at identifying opportunities to improve system and streamline processes. Strong in strategic planning & change management to cope with the rapid changes business environment. Proven record for meeting budget targets & benchmarks, and reducing cost through careful cost-saving strategies. Outstanding success in building and maintaining relationships with business groups/partners such as business heads and finance managers. Adept at managing teams and partners to ensure projects delivered within constraints & resources. Excellent interpersonal relationships at all levels.

AREAS OF EXPERTISE

: Staff Performance Management : Analysis & Strategic Planning

: Business Process Transformation : Budget Management

: Talent, Learning & Development Management : People Management

: Succession Planning : Commercial Negotiations

INDUSTRIAL EXPERIENCES

Investment Holdings/Corporate HR 10 years 9 months

Manufacturing 10 years 9 months

FMCG/F&B/Retails 6 years

Engineering 4 years

LANGUAGES/DIALECTS

English, Mandarin, Malay, Bahasa Indonesia / Hokkien, Teochew & Cantonese

Completed level 1 & 2 Vietnamese Language course with NUS Extension Programme

EMPLOYMENT HISTORY

Kaimay Trading Pte Ltd :FMCG, Trading & Retail (26 Sep 16 - current)

HR Manager : Local SME

Last Drawn : S$6,000 (Annual increment in July)

A SME looking into strengthening its office administrative support after more than 30 years of operations in both Malaysia & Singapore has handed over the management rights to its younger generation.

The 2nd generation management team, average in their early 30s, has decided to put in place a HR department to take lead in shaping up the company image & improve staff skills & knowledge to enhance quality service provision to customers.

Accomplishment

Redesigned company Organization Structure

Customised and implemented 360 Performance Appraisal system in both English & Chinese Version

Recruited and trained a Junior HR staff for payroll & administrative jobs

Proposed and convinced Management to finance long service staff to attend ‘Non Job Related External Course’ to improve their skills & knowledge in multitasking, especially Malaysian employee

Managed to successfully convert permit holders to a higher grade, EP and Permanent Residency status, to relief tight quota issue

Sharing of knowledge to the Board on Government Departments Legislation and rectified incorrect practices

Shaping up the departments and recruited essential qualified head of departments

Introduced ‘New Employee Warehouse Safety Briefing’ and cultivated correct knowledge and enforced measures to ensure staff is aware of the importance of safety to prevent mishap.

Introduced proper employment contract for both Singapore & Malaysia units

Verify payroll submission from China entities from Guangzhou, Beijing & Shanghai provinces prior to making payments

Designed, proposed & implemented incentive package for warehouse staff

Reason for Leaving : Looking for wider job scope

Adilicious Pte Ltd :Mid-High End Balinese Restaurant (1 Nov 14-31 Jul 16) Bebek Tepi Sawah @ Chijmes

General Manager (HR & Ops) : Foreign Investment

Last Drawn : S$7,000

: Full claims on Mobile, Petrol, Transportation

: Free Meals

Adilicious is a newly set up management office for franchising the famous Indonesian food chain into Singapore. I was hired as the GM for Human Resources and Operations and had solely handling the setup of the office, engaging in the negotiating for the restaurant location and completing the registration for ACRA & licences required. I have also prepared a Sales & Marketing plan proposal for the BOD of Adilicious Pte Ltd for approval prior to submitting to the landlord. The proposal was well received by both parties. Hiring of staff and inviting contractors and suppliers for quote went well and construction was in time according to plan.

Other duties

Stand in as Duty Manager during the absence of Restaurant Manager

Engage with customers for feedback and improvement on a day to day basis.

Managing and be responsible for P&L.

Reason for Leaving : Voluntary winding up

Trendz 360 Pte Ltd : Sports Wear & F&B (4th June 2013 to 15th June 2014)

Vice President, Human Resources : Local SME

Last Drawn : S$10,667

Achievements

Singapore

Prior to my joining the company, the HR was managed by the Finance team for over a period 4 over years and payroll was under a 3PL. My immediate task was to set up a proper HR system and revamp the work flow to cope with the rapid business expansion within Singapore and the region. Over a period of less than 6 months, I have successfully took over 5 payroll account, implemented job grading, appraisal system, compa-ratio & KPIs system and put proper processes in place to enhance the administration of the department. Employee handbook was crafted and introduced to ensure staffs are well informed of their benefits & welfare as well their rights as an employee.

Regional

Reporting procedures and forms were introduced to the region to ensure standardization and easy consolidation at the corporate level for budgeting and cost control purposes. In addition, an HR audit procedures was implemented to audit the overseas entities on HR performances to provide support and suggestion for further improvements.

General Duties

Catch up with back log on bonus and salary review for 2012/2013 for local and the region entities

Review, update, and implement new HR policies for the Region

Takes over payroll from 3rd party agent and implement Times software

Assist in formulating appropriate reports for payroll

Assist to form a HR team – hiring a manager & 2 executives for the entire group payroll

Introduced performance appraisal and compa-ratio system for annual salary review

Create a job grading system to distinguish the works level

Produce a salary range to meet the organization remuneration management across the region

Manage payroll & recruitment for regional offices

Assist in the set up for Franchise business – Krispy Kreme (USA donuts)

Countries responsible for:

Singapore, Malaysia, Indonesia, Thailand, Philippines, Taiwan, Hong Kong, China (Shanghai)

Reason for Leaving : Family problem

Gallant Venture Ltd (SGX Listed) : 30th August 2002 – 30th May 2013 (10 years 9 months)

: Investment Holdings (Corporate Office)

Corporate/Group HR, Senior Manager : Head of Department, Key Executive

Last Drawn : S$10,000

Achievements

Singapore

Gallant Venture Ltd (GV) is a SGX listed company with corporate office located in Singapore. Prior to forming GV, the company was a JV between Sembcorp Industries Ltd and the Indonesia Salim Group on a G2G arrangement. I was handpicked by the Executive Director as the pioneer to set up the Corporate HR policies for listing purposes and concurrently recruiting the necessitate staff for the company. All assignments were well accomplished in accordance to schedules and GV was successfully listed in 2006 June.

In addition to the HR general duties, I was tasked to prepare the Annual General Meeting Reports for shareholders meeting. Being a highly receptive person by nature, I was also appointed to oversee the Group IT management, working hand in hand with a 3PL. The projects were well managed and cost saving for IT department.

I appreciated the trust level the management has given me with all the tasks beyond my HR job scope.

Regional

Participated in the M&As due diligence, I managed to build good relationship with the acquired business units’ GMs and other team members as well as acted as an advisor to the respective BUs to further enhance the business operations in accordance to the required standard set by the group CEO of the corporate office.

While expatriate remuneration is sensitive to the Indonesian, GV has assigned me to make study and take over the expatriate tax computation and to liaise directly with the local tax authority within a stint of 3 months. With no knowledge on the project, I made extra effort to scout around for assistance to ensure my fulfillment to the task, I managed it well.

Corporate Duties

1.Review, formulate and implement Group HR Policies

2.Provides consultancy and counseling services to SBU to facilitate HR decisions

3.Source and conduct interview and selection for SBUs’ HOD

4.Partner with senior management to review and audit regional staffing and budgets

5.Maintain corporate website & IT Management

6.Responsible for Group Expatriate Management

7.Drive Group Talent, Learning & T&D Management

8.Control & Manage Group Human Capital Management

9.Lead Performance Management and propose increment and bonus within budget

10.Analyze compensation & Benefits program and recommend new initiatives

11.Advise Management on industry practices, government policies updates etc

12.Review headcount plans with SBU GMs and recommend appropriate strategies

Units Management

1.Expatriate Administration

2.Payroll and Taxation Administration

3.Oversees Indonesia HR office

4.Implements and Review HR Policies for subsidiaries

5.Implement HR Strategies and Initiatives

6.Interview & Selection for all levels for local and overseas

7.IT Management for subsidiaries

8.Provide expertise and advice in talent acquisition, compensation & rewards

9.Conduct Performance Management and Organization Development

10.ISO Management – Management Representative

11.All other HR and Administration Functions

Managing & Representing : Resorts, Leisure & Industrial Park Industries

Nirwana Pte Ltd

Bintan Resort Ferries Pte Ltd

Oversee (Indonesia & China based)

Bintan Resort Cakrawala

Batamindo Investment Cakrawala

Batamindo Executive Village

Bintan Inti Industrial Estate

Nirwana Gardens

Nirwana Shanghai Representative Office (China)

Reason for Leaving : Opportunity to wider regional exposure

Delifrance (Singapore) Pte Ltd : Food & Beverage Industry

Human Resource Manager : 2000 – 2001(1 year)

: Local Enterprise

Duties

1.Expatriate Administration

2.Payroll, Compensation & Benefit Administration

3.Manpower and Succession Planning

4.Managing Department Heads’ MBO

5.Budgeting for labor & other general expenses

6.Participates in Senior Management committee

7.Provides support to Regional Office in HR matters

8.Implementation of HR Policies

9.Interview & selection for Department Head position

Reason for Leaving : Change of ownership

The Coffee Bean & Tea Leaf (S) Ltd : Food & Beverage Industry

Human Resource Manager : 1997 – 2000 (3 years)

: Local Enterprise

Duties

1.Set up a Human Resource Department

2.Create : 2.1 Policies and Procedures

Organization and Department Chart

System for Payroll

Administrative forms for Head Office & Outlets

3.Involve in Operations as Business Partner

4.Provides Administration training for outlets’ manager and Malaysia HR Executive

5.Proposes and pilot run recruitment programs

6.Provides interpretation of correspondences for Taiwan, China and Hong Kong

7.Processes Employment Pass and Work Permit

8.Administers training / upgrading programs

9.Conducts interview for Department Head positions for local & overseas branches

Reason for Leaving : Career exposure

Rubycon (S) Pte Ltd : Manufacturer of Electronics Capacitors

Senior HR Executive : 1997 – 1997 (9 months)

: Japanese MNC

Duties

1.Liaise with EDB for approval of foreign labor

2.In-charge of all foreign labor employment (overseas recruitment, i.e. China & India)

3.Collective Agreement negotiation

4.Setting up HR Department for Batam factory

5.Interview & selection of Department Head positions

6.Participate in Industry HR meeting

Reason for Leaving : Shifted to Batam Industrial Park

Pentex-Schweizer Circuits Ltd : Manufacturer of PCBs

Human Resource Officer : 1994 – 1997 (3 years)

: German-Singapore joint venture

Duties

1.Reports to Human Resources Manager

2.Conducts Training Needs Analysis and Propose Training Plan

3.Provides administrative support for employees training programs

4.Interview and selection for engineer position and below

5.In-charge of general administrative support, ie. Office equipment contracts, etc

6.Collates and administers data for budgeting and recruitment purposes

7.Analyses yearly labor turnover rate

8.Betterment project in understanding employees needs, ie. HR Walkabout

9.Process Employment Pass and Work Permit (inclusive of PRC renewal) for all levels

10.Disciplinary and Exit Counseling

11.Overseas Recruitment

12.Policies Implementation

Reason for Leaving : Change of Management

Singapore Chemicon Pte Ltd : Manufacturer of Electronics Capacitors

Assistant Personnel Officer : 1991 – 1994 (3 years)

: Japanese MNC

Duties

1.Provides administrative support in employees training programs ie. SDF application, liaison with related external parties, etc

2.Interview and selection for Supervisory position and below

3.Employer Representative in CA negotiation

4.In-charge of general office administrative support, ie. Company security contract, transportation, etc

5.Collation of data for budgeting and recruitment purposes

6.Processes Employment Pass and Work Permit (inclusive of PR renewal) for all levels

7.Hostel management

8.Conduct orientation for new employees

Reason for Leaving : Overseas posting disrupted studies

Tong Kwang (S) Pte Ltd : Manufacturer of Bolts & Nuts

Personnel Clerk : 1987 – 1991 (4 years)

: Taiwan MNC

Duties

Provides support in employees’ payroll and general administrative duties.

Reason for Leaving : Operations shifted back to Taiwan

Vnyko Engineering Pte Ltd : Manufacturer of Electrical Switchboard

Technician : 1983 – 1987 (4 years)

: Local Enterprise

Reason for Leaving : Closed down in 1987 recession

REMUNERATION / NOTICE PERIOD

Current Remuneration

1.Monthly Basic

2.Variable and Special bonus – performance based

Expected Salary : Open for discussion

Availability : 1 month

OTHER INFORMATION

SKILLS

Perform Personal Profile Test (DISC) for key position applicants

Certified ISO MR & Internal Auditor (9001 – 2000)

Union negotiation

COMPUTER KNOWLEDGE

Microsoft office, Chinese Software, Office-networking Timesoft, Opensoft

HOBBY

Leisure Travelling, Fishing, Bowling, Competitive Badminton

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