Information Technology Customer Service

JUDITH OYUO

** ****** ****** *********** ** *****

518-***-****, ******.****@****.***

HELP DESK ASSOCIATE

A Results Driven IT Professional with skills and knowledge in troubleshooting, analyzing and resolving complex technical problems. Adheres to high level of service ethics. Ability to work well independently, a team player with excellent written and verbal communication skills.Strong commitment to customer service.

AREAS OF EXPERTISE:

Troubleshooting skills

Hardware Configurations

Software Installs

LAN Connectivity

Problem Diagnosis

Phone & Online Support

TECHNICAL PROFICIENCIES

Platforms: UNIX (Red hat), Linux, Windows 9X/NT/2000XP

Networking: LAN/WAN Administration, VPN.TCP/IP, Ethernet, SecureID

Languages: UNIX Shell Scripting, HTTP, MySQL, Java Script, AJAX. PHP

Tools: Checkpoint Firewall. Norton Firewall, MacAfee, MS Office Suite, Eclipse, MS Project, MS Visio, Visual Studio, VMware.

Systems: Oracle

EDUCATION

Southern New Hampshire University Graduated 9/01/2016

BS-Computer Information Technology with Concentration in Cyber Security

Cumulative GPA : 3.5 - Deans list.

A member of The National Honor Society.

PROFESSIONAL EXPERIENCE

Information Technology Intern, Revature, Remote September 2016 – January2017

Utilized Java and Eclipse/ J2EE.

Exposure to Struts, Spring, Hibernate, and Faces frameworks.

Exposure to Enterprise Java Beans, Servlets, JSP, JSF, JavaScript, JQuery, Oracle, HTML, and CSS.

Used Firebug for application webpage troubleshooting and Eclipsed debugger for the bug fixes.

Designed the system and documented Use Cases, Class diagrams, Sequence diagrams.

Warren Washington, Albany ARC 2002 – Present

Technical support Assistant 2016 – Present

Installed different software on user’s computers, in accordance to their specific requirements.

Connected peripherals and auxiliary equipment to main computers and configured them appropriately.

Monitored network flow and ensured that all computers were properly secured by installing and upgrading antivirus software.

Troubleshot problems with user’s computers and network and ensured that downtime was minimized.

Created tickets for technical problems that could not be solved at a tier 1 by escalating them to information technology managers.

Prior positions include General Office Support; Student; Direct Support Professional

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