Customer Service Microsoft Office

ReKisha Townsel

Residential Contact Center Associate - Citizens Energy Group

Lithia Springs, GA 30122

***********@*****.*** - 317-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Residential Contact Center Associate

Citizens Energy Group - Indianapolis, IN - 2016-08 - Present

* Answer incoming customer calls

* Processing payment request: mathematical skills

* Guiding complex inquiries for resolution: problem solving

* Proficiency with Microsoft Office/Excel, PowerPoint

* Access Database

Property Manager

Mt. Zion Suburban Apartments - Indianapolis, IN - 2012-05 - 2014

* Manage daily activities of the residential community in correlation with the Affordable Housing Program guidelines

* Supervise 6-10 employees

* Responsible for reconciling financial balance for day to day operations. Prepare daily deposits for rent

* Responsible for uploading Kronos time punch daily, manually entering time detail and adjustments into software database to ensure accurate payroll.

* Compile, process and follow-up on all lease-related paperwork and re-certifications

* Provide excellent customer care with creative and innovative marketing skills. Conversion Analyst

Sallie Mae - Fishers, IN - 2010-10 - 2011-10

temporary)

* Uploaded accurate and timely conversions of complex portfolios into the servicing system

* Performed corrective measures to ensure readability of image and attachment cohesiveness of data. Entered data and input account information from promissory notes into system

* Proficient with Microsoft Excel

Leasing Consultant/ Office Manager

Andrews Gardens - Indianapolis, IN - 2006-05 - 2008-11

* Managed and maintained all phases of community operations

* Received applications for leasing and renewal of apartments

* Research and resolve issues for residents.

* Compiled, processed and followed up on all lease-related paperwork. Compiled and processed all re- certifications, interims and gross rent changes.

* Responsible for ordering supplies, prepare daily deposits and reconciling ledger for rent. DOE Support/Recovery Specialist

Sallie Mae - Indianapolis, IN - 2001-11 - 2003-06

• Processed and verified Department of Education loans for default.

• Updated defaulted student loans accounts.

• Counseled borrowers/students on alternated repayment options.

• Educated clients on repayment options.

• Assisted in daily tracking and progress reports. Customer Service Representative

EFS Services - Indianapolis, IN - 1999-12 - 2001-11

• Answered incoming calls on accounts in a call center environment.

• Counseled clients on account status, delinquency and repayment options.

• Educated clients on repayment policies and guidelines set by the Department of Education. Professional Certification & Affiliations

District leader

Department of Indiana Insurance License2009 - 1998 - 2000 CPR Certified

EDUCATION

Harrison Hill Elementary School - Indianapolis, IN 2011-11 - 2012-05

SKILLS

Customer Service, Excel, Microsoft Office, RECEPTIONIST, RETAIL SALES ADDITIONAL INFORMATION

Skills

Able to analyze data to identify potential problems and resolve beforehand. Detail-attentive and capable of adapting to varying work environments.

Business basic knowledge and understanding of customers Excellent working knowledge of Microsoft Office (Excel, Word and PowerPoint, Outlook). Onesite, Oracle. Broad business experience, interpersonal skills, communication (written and verbal), customer service experience with general public. Presentations. Lifelong learner.

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