Insurance Assistant

Lubna H. Stevens

***** ***** ******* **., ***. **0

San Antonio, TX 78230

Cell phone: 240-***-****

E-mail: ****************@*****.***

SKILLS

Skilled budget analyst and contract specialist, experience in both private sector and with the United Nations;

Highly experienced instructor of the Arabic language;

In-depth experience in curriculum development;

Extensive experience in educational leadership;

Accomplished translator: English – Arabic, Arabic – English;

Skilled in program management;

Highly computer literate.

QUALIFICATIONS

Master’s in Business Administration (MBA): Started degree work at University of Maryland in October, 2016. Currently ongoing;

Master’s Degree in Organizational Leadership, Chapman University, Monterey, California, August 2013;

B.A. in English Language, Literature and Translation, Baghdad University, Baghdad, Iraq, 2001;

B.A. in Accounting, Al Mustansria University, Baghdad, Iraq, 1995.

PROFESSIONAL EXPERIENCE

Assistant Professor for Arabic, Defense Language Institute Foreign Language Center (DLIFLC) – Language Training Detachment (LTD) Camp Lejeune, NC. December 2014 – September 2016.

Taught Marine Special Operations Command (MARSOC) students. Achieved a 100% passing rate, more than 65% exceeded course standards. In the last group of students I taught, 100% exceeded the course standards. All of this section achieved a “1+” in speaking, one scored a “1” in listening and another student scored a “1” in reading on the course final exam (DLPT5). These results were unprecedented in the Language Training Detachment/Field Support Division of DLIFLC in a course lasting less than 24 weeks;

Critiqued, proofread, corrected and taught the first chapter of a pilot experimental MARSOC curriculum which was developed by a commercial company;

Assistant Professor for Arabic, Defense Language Institute Foreign Language Center (DLIFLC), August 2009 – November 2014, Monterey, California.

Taught joint military members transcription, translation and linguistic skills in a 64-week course of Modern Standard Arabic(MSA) and Iraqi dialects at all levels including Basic, Intermediate, Advanced and Superior;

Taught listening, reading, writing, and speaking skills, as well as Middle East Area Studies (i.e. geopolitical, economic and social issues, in an immersion- based environment;

Instructed using Natural approach, learner-centered, task-based and content-based methodologies;

Developed instructional using level-appropriate authentic listening and reading teaching materials and modified existing materials to meet the students’ learning needs;

Integrated technology into the classroom and homework assignments by designing interactive materials which received positive feedback from the students;

Employed resources such as Smart Boards, the Internet, iPods, and Tablet PCs. All available software i.e.BlackBoard, RapidRote and SharePoint were used to develop learning materials;

Planned academic and teaching schedules by setting weekly learning objectives and updated monthly proficiency tests schedules;

Employed computer skills to organize and archive student data and teaching materials;

Academically counselled students monthly and provided them with feedback on their academic progress; if needed, developed study strategy plans and followed up with the student;

Critiqued student performance both verbally and in writing in all Diagnostic Assessment Interviews I conducted;

Most of the classes of Arabic- Iraqi dialect scored level 2 (ILR) on course final speaking proficiency tests, (2+) and (3) in listening, and achieved level (2) and (2+) in MSA reading;

Subject Matter Expert on the MARSOC Curriculum of MSA Arabic Revision and Correction Project. Exclusively conducted an analysis of the curriculum development methodologies used in MARSOC curriculum; proofread all activities, target language used and corrected mistakes and proofread and corrected significant flaws in the cultural notes.

Intermittent Unemployment Insurance Specialist, State of Maryland–Department of Labor, Licensing, and Regulation (DLLR), Division of Unemployment Insurance, Waldorf, MD.

June 2009 – August 2009

Determined awarding or denying unemployment insurance claims by following the established Maryland Unemployment Insurance Laws, standards, procedures, rules and regulations;

Created user-friendly modifiable data base of DLLR laws, rules and regulations. This data base was adopted by DLLR for statewide implementation.

Interpreter, CTS Language Link, based out of Seattle, Washington, Sept 2008–Sep. 2009

Independent contractor with the above company, which is under contract to multiple state-level agencies in Maryland, Virginia and Washington, D.C. to provide both on-site and telephonic interpretation in various Arabic Dialects.

Program Assistant and Finance Focal Point, United Nations International Organization for Migration (IOM) - Iraq Mission, located in Amman, Jordan. May 2006 – May 2008

Responsible for monthly preparation and reconciliation of all external and internal IOM (Iraq) accounts;

Ensured that coding of all account documentation was prepared in accordance with IOM policy and regulations;

Verified invoice and document probity submitted by suppliers and service providers;

Reconciled all debtors and creditors accounts monthly and ensured all payments were paid in a timely manner;

Ensured all supporting documentation and signatures were obtained before finalizing vouchers;

Prepared monthly accounting reports and ensured the attachment of supporting documents for the review and certification by Chief Financial Officer (CFO) and Chief of Mission (COM);

Generated periodical financial reports requested by CFO;

Ensured bank reconciliation of multiple bank accounts, IOM accounts and databases were completed in a timely and accurate manner;

Ensured files of all IOM financial instructions/guidelines were maintained and appropriate internal controls were in place;

Maintained PAS 2000 accounting software, to include regular maintenance functions and monthly closing procedures;

Assisted program managers in preparing financial progress reports for COM, IOM headquarters, donors and other reports as necessary.

Coordinated with Program Managers on overall operational budget availability;

Kept International Officers apprised of their budgets, funding and fiscal responsibilities;

Ensured compliance with IOM’s Internal Control procedures, Finance Manual and Grants and Contract Management Compliance IDP Guidelines;

Managed and oversaw emergency grants for the funding of projects implemented in the Iraq;

Oversaw emergency grant implementation liaison with implementing partners/NGOs concerning project status in Iraq;

Remotely managed and logistically facilitated necessary procedures to the operational staff in the field in Iraq.

Research and Training Assistant – Capacity Building for the Government of Iraq Program, United Nations International Organization for Migration (IOM) - Iraq Mission, located in Amman, Jordan. May 2005 – May 2006

Performed as translator and simultaneous interpreter during formal and informal meetings conducted between IOM-Iraq mission leadership and primary donors, NGOs and Iraqi Government officials;

Developed effective communication, orally and in writing, with a wide range of stakeholder officials from the Iraqi and Jordanian governments;

Identified resource material needs of counterpart Ministries in the Iraqi National Government (ING);

Collected and compiled necessary resource materials from various sources, including that available from other IOM Missions, in an e-library for further sharing with ING counterparts;

Established the e-Migration Library for use by Iraqi Government officials in the Iraqi Ministry of Interior;

Developed, planned, implemented and followed up on English Language courses for Iraqi immigration officers within the Iraqi Ministry of Interior.

Voucher Examiner, U.S. Embassy Finance Department, Baghdad, Iraq, June 2004 – August 2004

Ensured voucher completeness with receipts and signatures.

Accountant and Voucher Examiner, Fluor Government Group Intl., Inc., Baghdad, Iraq, April 2004 – June 2004

Reviewed and reconciled Fluor Company accounts on building and construction activities in Iraq.

Volunteer Activities

Baltimore City Volunteer Interpreter Corps (VIC), Baltimore, MD, May 2008 – August 2009

Arabic MSA, Iraqi, Egyptian and Levantine dialects translator and interpreter on various topics.

American Council on the Teaching of Foreign Languages (ACTFL)

Reviewed language scholarships applications of the 2017.

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