Customer Service Insurance
Resume:
CORTNIE J EBRON
Norfolk, VA **518
ac1gxe@r.postjobfree.com
OBJECTIVE:
To obtain a position within the general administrative/clerical field with advancement growth in the near future.
EDUCATION:
October 2004- December 2004
General Education Diploma Virginia Beach Adult Learning Center
EXPERIENCE:
OCTOBER 2014- DECEMBER 2016
Sentara Healthcare Admitting Rep I
Here I was responsible for the following, but not limited to the following:
Arranges for the efficient and accurate registration of all patients to include positive patient identification. Obtains required signatures and provides general information regarding hospital policies, registration procedures, benefits, patient rights, and patient financial responsibilities. Responsible for accurate information collection, and providing exemplary customer service. Conducts patient interviews in a courteous and confidential manner in order to obtain and record patient demographic, insurance, and financial information. Accurately enters all information in the ADT system, completing all necessary forms (i.e. Medicare Questionnaire). Obtains patient consent signatures. Reviews physician orders for completeness and accuracy. Prints patient identification documents, including bracelet, face-sheets, and patient labels. Scans all pertinent documents including physician orders, consents, insurance cards, and photo IDs into the document imaging system. During the registration process, verifies insurance eligibility and benefits for all applicable insurance companies utilizing the electronic insurance verification system. Informs and collects the patient of any financial responsibility for deductible, co-insurance and/or co-pay amounts.
MARCH 2014- OCTOBER 2014
American Capital Group Client Service Representative
Here I was responsible for the following, but not limited to the following:
Receiving inbound calls from shareholders and financial advisors across the country
Helping callers manage their mutual fund accounts by completing on-line account transactions, such as investments, redemptions, and account maintenance
Educating callers on American Funds’ services and broader industry policies
Researching and resolving customer inquiries in a timely manner
Providing telephone support to website users
JULY 2013- MARCH 2014
DePaul Medical Center Patient Representative/ Unit Secretary
Here I was responsible for the following, but not limited to the following:
Provides front-office support duties, obtaining referrals and pre-certifications, collecting co-pays and missing patient data, scheduling appointments, and coding fee slips. Communicates and models mission and values of Bon Secours Healthsource.
Provides clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining records and files, and providing assistance to customers.
DECEMBER 2012- APRIL 2013
Jackson Hewitt, Inc. Customer Service Representative
Here I was responsible for the following, but not limited to the following:
Answered calls promptly and accurately to ensure quality customer service.
Scheduled appointments throughout local branches.
Assisted customers with questions or concerns regarding their tax returns.
*References available upon request*
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