Customer Service Human Resources

Julia I Oden **********@*****.*** 901-***-****

Helping people communicate in the most effective and efficient manner, be it is across a room or across cultures, through leveraging experience in localization management and translation industries.

-Excellent Communication skills (written and oral)

-Translation / Translation Management / Localization experience

-Certified translator with 15+ years of experience; ILR test score 4+

-Certified Localization Specialist

-Superior Customer Service skills

-Detail and deadline oriented

-Cross-industry experience (transportation, legal, communications, aviation, travel and tourism, faith-based organizations)

-Editing/Proofreading

-Consecutive and Simultaneous Interpreting

Experience

Language Services Professional May 2008 – Present

Localization Translation / Interpreting Language QA Editorial Services

Feature projects include work with:

CLGT, MWAA, WordBank, 720 Strategies, Docsbase International, Google, Microsoft, and others

•Localization Consulting Localization Project Management

•Keyword and SEO Localization

•English-Russian / Russian-English translations (translation scope includes: legal, business, marketing, tourism, medical, faith-based, computer software and hardware) to include articles, books, websites, social media

•Conference Interpreting / Business Interpreting (consecutive and simultaneous)

•Proofreading and editing – works have been published online and in print

Interpreter, Propio Language Services Jan 2015 – July 2016

Helped bridge the language gap for the limited English proficiency speakers seeking help from social services, hospitals, courts, and other venues.

Coordinator, Exhibits at National Business Aviation Association Sept 2010 – May 2014

•Show management duties under VP, Exhibits, for company’s four major tradeshows, including NBAA (fourth largest tradeshow worldwide), EBACE, and ABACE.

•Between all the shows, sold millions of dollars’ worth of exhibit space.

•Delivered excellent bilingual customer service to exhibitors to ensure their investment in an event was maximized.

•Account management on each of the four main exhibition events.

•In close collaboration with VP, Exhibits, the CFO and the accounting team, collected hundreds of thousands of dollars in outstanding financials and helped deliver reports about the shows to company auditors.

•Edited and managed show documents, such as the Exhibitor Service Kit, Move-in and Move-out bulletins, acquired vendor forms and helped negotiate contract pricing with selected vendors.

AdRater, Workforce Logic April 2010 – March 2011

Worked on Google Analytics projects to help user search engine experience be more efficient and streamlined. The primary responsibility was to ensure that Russian and English speaking users alike were receiving quality matches on their searches and obtained the most relevant information possible.

Marketing Director / Interim Director of Operations, Paperless Cockpit, Inc. June 2001 – Aug 2008

•Designed, wrote, and edited technical, marketing, and advertising materials

•Managed ad placement

•Helped position the product in the media for the company to win awards, such as "Plane & Pilot's" Best EFB

•Developed budgets, organized and managed trade show activities

•Managed finances, customer accounts, and human resources

•Signed off on QA for product quality control of outgoing products

•Wrote Quality Assurance and Disaster Recovery policies and procedures

•Created and conducted employee training program and handbook

Registered Court Interpreter, Administrative Offices of the Courts, TN Aug 2004 – Aug 2007

On a per need basis, provided interpreting and translation services for court and legal matters for Russian-speaking individuals.

Vice President / Founding Partner, Enterprise Media, LLC March 2000 – Dec 2003

•Directed operational and business development functions, including human resources, accounting, payroll, project, and account management

•Managed staff of 25 people, including designers, developers, translators, and marketing

•Developed advertising budget, media placement, and placement schedules

•Managed and contributed to the design and overall branding of the company

•Created and managed budgets, organized and oversaw trade shows - reduced company's expenses per trade show by 40 percent

Education

University of Washington – Seattle, WA Oct 2015 – June 2016

Graduate Certificate, Localization

University of Memphis - Memphis, TN Aug 1998 – May 2003

M.A. in Journalism with emphasis in Print and Web Layout

Centenary College of Louisiana - Shreveport, LA Aug 1994 – May 1998

B.A. in English with an emphasis in Communications

Additional Skills

Highly computer literate and a fast learner. Software knowledge includes:

• Translation CAT/Localization Management Tools (SDL Trados, MemoQ, WordFast, etc.) • Understanding of Localization Engineering processes • MS Office Suite • Macromedia Dreamweaver • QuarkXPress • iMIS • SharePoint • Adobe Creative Suite (Acrobat, Photoshop, Illustrator, PageMaker, InDesign, Acrobat Distiller) • XML, XLIFFs, HTML, some DOS and Command prompt for file optimization • Google Analytics • Alexa and other SEO tools

Languages: English, Russian

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