Desktop Support
Resume:
Leo Chung Cell: 408-***-****
*** ****** ***** ******* *****: ***********@*****.***
Fremont Ca, 94539
Objective: I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
Professional Background
Bloom energy, (sunnyvale, ca) Bloom Energy is changing the way the world generates and consumes energy. Our energy servers are among the most efficient energy generators on the planet; providing for significantly reduced electricity costs and dramatically reduce greenhouse gas emissions.
Desktop Support 2016 - Present
Diagnose and resolve software and hardware incidents, including operating systems and across a range of company software applications
Onboarding and off boarding all employees (contractors and permanent employees)
Helpdesk, receiving all heldesk calls and assisting users over the phone/walkups
Accurately record, update and document requests using Remedy
Imaging all laptops/desktops, Dell Latitude, Optiplex, Precision, Lenovo T-450, 460’s
Resolve incidents and upgrade different types of software/hardware
Responsible for ordering all IT equipment, keep track of all inventory
Active directory account creations, deletions, password changes etc.
Help set up video conferences and PowerPoint presentations for executives and employees
Southern Wine and Spirits (Union City, CA), Southern Wine and Spirits of America is the largest wine and spirits distributor in the United States with Operations in 35 states.
Southern’s portfolio is 45% wine and 55% spirits.
Desktop Support/PC technician 2011 - 2016
Onsite tech for all users in the Union city offices, warehouse, and offsite sales reps
Daily support for windows 7/ windows 8 / windows 10 operating systems
Configure all pc’s for new hires and office equipment set ups / email account creations
Install and update all company software for requested users through SCCM (Topaz, as400, Diver, Docview, SAP)
Assist users/executives in help setting up equipment for presentations and video conferences
Provide full network support for onsite and remote users
Configuring all Ipads with company software, activating Ipads/Iphones through mindwireless
Assist users with printers, scanners, fax machines, IPADS and mobile devices (Iphones)
Active directory administration, creating accounts, deleting accounts, unlocking accounts, etc.
Assist with all company upgrades and special projects (hardware/software) /Responsible for ordering all IT equipment
Invisible IT (Mountain View, CA), Invisible IT is a complete outsourced IT solution for mid-sized, bay area companies. It’s primary clients are Align Technologies, Wyse, and Infinera Corporation.
Helpdesk/Desktop Support 2007 - 2010
First point of contact for IT support, creating tickets for all calls at the helpdesk center
Troubleshooting over the phone with users, assisting users remotely
Routing all tickets to onsite techs that can’t be resolved remotely
Managed all inventory, laptops,desktops, Ipads, printers, scanners, monitors and mobile devices (Iphones)
Imaged all laptops/desktops for new hires
Resposible for all new hire set ups, network connections and mapping network printers
Active directory account creations, deletions, password changes etc
Managed client site with full desktop support
KEY ACHIEVEMENTS:
Consistently resolve all PC, voice queries/ issues quickly and efficiently.
Commended for providing excellent desktop/helpdesk hardware and network support.
Exemplary work, timekeeping and attendance record
Continually achieve all goals within strict guidelines and regulations
Prove highly adept at working efficiently as part of a team
Excellent rapport with employers, co-workers and staff
Able to work independently using good judgment and appropriate follow through to ensure customer satisfaction.
Cisco Systems (Milpitas, CA)
Revenue and A/P specialist (contractor) 2005 – 2007
Served as an assistant to my manager with daily duties
Maintained daily order logs to ensure proper purchases
Processed letters L to Q using Oracle 11i
Interacted with Vendors and purchasing agents
Helped out in all month-end activities
Helped out in auditing employee expense reports
Assisting in maintaining filing system
Worked independently and within the team on special non-recurring and on-going projects
Gilead sciences (Foster City, CA)
Accounts Payable Specialist II (contractor) 2002 - 2005
Responsible for all accounts payable duties
Proccessed vendors O through S in Oracle 11i
Prepared bank drafts and wires: verified for funds, received authorized signatures
Facilitated the management of checks and vendors
Managed multiple ever changing utilities and telecom vendors
Maintained accounts payable email inbox
Planned and execited projects (researched, organized, and documented findings as needed
Established and maintained effective relationships with customers and vendors
Technical Expertise
Systems – Windows 2000/ XP, Windows 7,8,10, general Mac support,Windows 2003 Server, Exchange 2003
Hardware – Routers, Switches, Hubs, (Cisco, Linksys, D-Link, Netgear) Nortel Meridian (Option 61) PBX Knowledge, HP Workstations, IBM ThinkPad’s, Hard Drives
Software – Office 2003, 2010, 2013, Office 365, SAP, AD, Symantec Anitvirus, Oracle, Cisco VPN, SCCM, Active Sync, Rightfax, Client Access, Livelink 11.0, Mcafee antivirus, Symantec, Safetnet mobile pass, Mobile Iron, Connected backup, Landesk, Skype for business
Educational Background
Mission College – (Santa Clara, CA)
Associates Degree: Liberal Arts
June 2000
Independence High School – (San Jose, CA)
Diploma
Personal Skills
Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
Strong organizational skills with ability to prioritize effectively
Ability to quickly learn new technologies and keep abreast of the latest technological advances
Proficient with online and other resources for software and hardware research and troubleshooting
Able to travel around Bay Area
Contact this candidate