Rose Duran

Northglenn, CO *****

ac1gv0@r.postjobfree.com

916-***-****

Objective:

Looking to obtain a full time permanent position as a NOC / Service IT Technician

Experience:

Professional IT experience includes Network Operations and Service Desk. Most recent positions include first point of contact for Network Outages. Responding to Network Outages reported by customers, WUG and Solarwinds monitoring tools. As a NOC technician I managed resolution of site outages, working with onsite personnel to restore Network and Wireless services. Assisted Field Engineers with replacement of Meraki, and Fortinet switches along with Access Points. Trouble-shooting of Managed Modems, Cradelpoints EVD) 650, Areohive AP training new staff.

Comcast/MDT Staffing NOC Tech II 8/16 - 2/17

Provided network support for Comcast Managed Services customers encompassing over 70,000 sites.

Provided first point of contact support for customers experiencing loss of full or partial network access.

Provided initial trouble-shooting to restore network services, engage ISP if needed.

Initiate backup network access when needed.

Worked with field Engineers with replacement of Meraki switches and Access Points on Meraki Portal.

Experience with monitoring tools such as WUG, SolarWinds, Scout, and Watch Tower.

Update of O.S for Areohive devices.

Knowledge of TCP/IP Layers troubleshooting.

Newmont Mining Corporation NOC Support 05/11 – 8/15

NOC Support in a Global Multi-Domain Windows environment. Network monitoring using SolarWinds, responded to alerts from Servers and network devices.

Investigation of root cause, checking for power loss at site or Change Order affecting the site.

Work with on-site support to isolate, manage and resolve issue

Responsible for McAfee-EPO daily check for non-compliant machines not accepting DAT files. Restart MacAfee Services if needed.

Update of .DAT files on servers.

Server clean-up for low disk space errors

Investigate backup failures using Avamar 6.1, restart or extend time needed to complete

Exposure to VMware ESX 4.1, Vsphere 5.5

Training of replacement staff. Monitor support calls for Tier 1 to ensure correct resolutions.

Rosie Duran Page 2

Newmont Mining Corporation Technical Support 02/11 – 5/15

Support of 35,000 users in Windows 7 environment

Migration support provided for Global/multi domain sites

Exchange System Manager

Citrix Client and Citrix Console

User Provisioning, Security/Distribution Groups, Active Directory /Active Roles

VPN Cisco AnyConnect

IPhone, support - Mobile Iron

Wireless Network support

Printers Trouble-shooting

SCCM Remote Access and Software Installations.

IBM Kelly Services Temp Technical Support 07/09 – 11/09

Experience with Windows XP and Vista on IBM Laptops / Desktops

Responding to Help Desk Ticket for software and hardware issues

Remote Access support – VPN

Create new user email accounts with Exchange, resolve e-mail issues

Create / Modify User accounts, Security and Distribution Groups with Active Directory

Microsoft Office Applications, IE Support and configuration

Document all end-user interactions in Remedy Ticketing System

Support provided in Spanish

FusionStorm Technical Support 12/08 – 7/09

Technical Support for Managed Services/Managed Hosting

First point of contact for all Solaris Technical Support issues.

Monitoring customer’s systems, responding to error messages

Technical Support for internal employees, Blackberry setup/activations

Experience with Exchange Server and Active Directory - Account Administration

Create / Modify User Accounts, Security and Distribution Groups

Knowledge of Sun Solaris Operating System and Tools and Sun platforms

IT support for Unix related issues, File permissions, NFS

Direct Technology Technical Support 01/08 – 12/08

Managed Services Support

Experience with Exchange Server and Active Directory - Account Administration

Create / Modify Security and Distribution Groups using Exchange

Experience Network Trouble-shooting, Wireless Laptop support, Remote Access

Installation of Windows XP, software Applications, MS Office, Project, Visio Acrobat

Trouble-shooting TCP/IP Network connectivity and Network Printers

Education Course Work:

Sunset Learning Institute: Interconnecting CISCO Devices, Red Hat Linux,

Tec-P & Tuliva - Denver: Network +, Security +

University of CA Santa Cruz Extension: Unix System Administration Certification:

Sun Microsystems Education Center: Solaris Systems Administration

Server Administration and Desktop Maintenance

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