Insurance Sales

JULIANNA POZO

**** ********* ******, *********, ** 89074 Email: ********.****@*****.*** Mobile: 786-***-****

EDUCATION

John Jay College of Criminal Justice, New York, NY B.S. Criminal Justice, 2006

Mercy College, Dobbs Ferry, NY A.S. Psychology, 2003

SKILLS AND LANGUAGES

Proficient in Microsoft Word, Excel, Power Point, Outlook; Eagle, IDX, Novell, Web MDE everywhere, Stock Comp., ACT version 2013 Premium, CRM, Nexis, Sales Force. Fluent in Spanish, conversational Italian.

PROFESSIONAL SUMMARY

Multi-faceted professional with 8+ years experience in the medical industry, marketing and administration. Solid background in billing, insurance, and administrative areas. Hands-on demeanor with the ability to thrive in both individual and team project work. Results-oriented individual with knowledge in billing, management, client relations and leadership initiative. Strong literacy in Spanish and English.

WORK EXPERIENCE

Maternity Leave Henderson, NV 11/2015-Present

Financial Intake Specialist Excelcisor Medical Center, Miami, Fl 6/2015-10/2015

Responsible for receiving the patients, checking them in two different systems, collecting and scanning documents and taking a picture of the patient. Insurance verification occurs the day before and verification of all demographical information upon patient’s arrival. Answer a high volume of calls; make appointments, while patients register. Maintain a daily log of all collected co-payments, both cash and credit cards.

Lead Hostess Adena Grill, Miami, Fl 1/2015-10/2015

Responsible for receiving all guests, accommodating them to their desires. Giving a tour of the restaurant, that capacity is of 300 guests. Confirming reservations, packages of private parties and all prefix menus to be readily available upon arrival. Assuring that their dining experience is as expected, if not inform a manager to address the issue at hand, and escort them out as they leave.

Admin. Technician FiberNet Nextera Energy/FPL, Miami, Fl 10/2014-1/2015

K-Force Contract Assignment

Responsible for assisting in daily production and interpretation of reports, addressing reporting issues, conducting routine assignments and analysis, participating in special projects, responding to information and data requests, documenting and recommending enhancements to processes and procedures. Interact with related internal and external customers on a routine basis.

Indirect Sales Support Rep. TracFone, Miami, Fl 7/2013-8/2014

K-Force Contract Assignment

Responsible for managing the operational aspects of the Master Agents, and dealer accounts, processes, orders, for handsets and all products. Contribute to development of relationships with Master Agents accounts by assisting the Sales Directors and VP/SVP – Indirect Channel with reporting, and account analysis of business Trends, budgets, and sales plans.

Senior Administrative Assistant MasterCard Worldwide, Miami, Fl 4/2013-7/2013

K-Force Temporary Assignment

Responsible for assisting the Senior Vice President of LAC Communications. Assisted in day-day department operations: scheduling meetings, completing travel arrangements, phone coverage, ordering supplies, and maintained department records. Administered all supplier maintenance issues, processing of Invoices and PRs in Oracle Financials on a daily basis. Maintained departmental programs, spreadsheets databases that monitored information and supply orders. Assisted staff members by providing support on MasterCard’s policies and procedures including, but not limited to; obtaining proper approval for off-site meetings, expense reports, and travel documentations.

Marketing Assistant Corpac Steel, Miami, FL 9/2011-3/2013

Responsible for running the Customer Relations Management database that serves as a directory of companies from which email marketing campaigns are launched, manager reports generated, and queries conditioned. Conduct opportunity searches by record managers, amount, company, contact, and status. Solely in charge of making all necessary changes to the system such as field edits on the CR, deletions, or entering new record managers. Conduct the weekly Pipeline meeting where reports and opportunities are discussed. Handle the Excel market price list by product line, type, grades, specs, and update Inventory Offerings on SharePoint. Handle a high volume of calls for the company and mail as required. Responsible for marketing materials Inventory, tradeshow materials, email campaigns, and organizing events.

Account Coordinator St. Luke’s Roosevelt Hospital, NY, NY 9/2008-1/2011

Dermatology Department

Maintained and updated database for manage care participation. Arranged payment plans, resubmission of claims, and write-off’s for the department. Kept all doctors abreast of all insurance rules and regulations. Worked on edits from MDeverywhere Web coding system. Reviewed the rejection process as it pertains to the specialty: identifying problem carriers, coding etc.

Data/Billing Specialist Beth Israel Medical Center, NY, NY 9/2005-9/2008

Professional Billing Department - Urology Department

Requested and administered daily batches. Performed Billing Specialist duties through the posting of bills from various insurance companies and collected co-payments. Verified and monitored patient referrals for doctor visits, rejections, insurance, and investigated claim denials. Responsible for the pre-certification of examinations and procedures requested by physicians, entering and verifying corresponding insurance medical codes, and registering of the codes approved by RN.

Secretary Level I New York Presbyterian Hospital, NY, NY 7/2003-3/2005

Renal Transplant Department

Reported to the Chief Coordinator of the Kidney Transplant Department and 7 Nephrologists. Scheduled patient appointments and necessary follow-up exams including blood work slips on a daily basis. Answered, screened and routed incoming calls for the department. Organized incoming and outgoing mail: Domestic, Foreign, Federal Express, etc. Maintained schedule for clinic rooms while conducting clinic on a daily basis. Reorganized services negatively impacting department profitability.

REFERENCES AVAILABLE UPON REQ

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