Administrative Assistant Customer Service
Resume:
Gemma E. Martinez
**** ********** **. *** *, Dublin, OH 43016
*************@*****.***
Professional Profile:
Enthusiastic, flexible, organized and detail oriented individual, who is friendly, trustworthy and who possess excellent computer and outstanding communications/telephone skills. Quick learner, capable of working within a fast paced and challenging environment, as well under pressure. Strong planner and problem solver who really adapts to change, works independently or as part of a team. I am currently seeking a position as an Administrative Assistant that will enable me to utilize my education, skills and knowledge to its fullest potential in order to drive company to success. Skills and Qualifications:
Customer Oriented: Ability to take care of the customers' needs while following company procedures
Bilingual - Ability to fully speak, write and understand English and Spanish
Excellent interpersonal skills through the strong emphasis of worker characteristics necessary for success in any working condition
QuickBooks
Strong knowledge of operating systems like Word, Excel, Outlook and PowerPoint
Keyboarding/Data Entry and Document formatting
Office equipment: multi-line phone system, computer, copy/printer machine, fax, etc.
Organizing and maintaining paper and electronic files
Basic business, accounting and payroll knowledge
Excellent multi-tasking abilities
Education:
Tennessee College of Applied Technology Elizabethton, TN 01/201*-**-**** General Administrative Assistant Diploma
* Member of the National Technical Honor Society
Tri-Cities Beauty College Johnson City, TN 11/2013-10/2014 Cosmetologist
* Cosmetologist Licensure
Work Experience:
Carnegie Hotel Johnson City, TN 05/2012-03/2017
Banquet Server
Provide the highest level of service possible to ensure an efficient, courteous, personable and professional manner to ensure an excellent dinning experience.
Prepare banquet rooms and halls per instructions of the event coordinator
Pre-set tables according to etiquette dining rules
Ensure food courses are delivered timely
Perform several other tasks upon request from staff and customers. Body Health and Mind Center Johnson City, TN 05/2015-11/2015 Cosmetologist (Nail Technician)
Nail Service while maintaining sanitation and safety practices
Manicures/ Pedicures
Provide proper consultation to customers in order to ensure the proper treatment Cheddar’s Casual Café Johnson City, TN 07/201*-**-**** Server
Serve drinks and take orders
Explain menu items and food content
Strived to exceed customer expectations by anticipating their needs
Provide timely and friendly customer service and resolve customer complaints
Present checks and take cash
Completed end of shift duties such as cleaning and next day preparations References:
Available upon request
Contact this candidate