Gemma E. Martinez

**** ********** **. *** *, Dublin, OH 43016

ac1gu8@r.postjobfree.com

423-***-****

Professional Profile:

Enthusiastic, flexible, organized and detail oriented individual, who is friendly, trustworthy and who possess excellent computer and outstanding communications/telephone skills. Quick learner, capable of working within a fast paced and challenging environment, as well under pressure. Strong planner and problem solver who really adapts to change, works independently or as part of a team. I am currently seeking a position as an Administrative Assistant that will enable me to utilize my education, skills and knowledge to its fullest potential in order to drive company to success. Skills and Qualifications:

Customer Oriented: Ability to take care of the customers' needs while following company procedures

Bilingual - Ability to fully speak, write and understand English and Spanish

Excellent interpersonal skills through the strong emphasis of worker characteristics necessary for success in any working condition

QuickBooks

Strong knowledge of operating systems like Word, Excel, Outlook and PowerPoint

Keyboarding/Data Entry and Document formatting

Office equipment: multi-line phone system, computer, copy/printer machine, fax, etc.

Organizing and maintaining paper and electronic files

Basic business, accounting and payroll knowledge

Excellent multi-tasking abilities

Education:

Tennessee College of Applied Technology Elizabethton, TN 01/201*-**-**** General Administrative Assistant Diploma

* Member of the National Technical Honor Society

Tri-Cities Beauty College Johnson City, TN 11/2013-10/2014 Cosmetologist

* Cosmetologist Licensure

Work Experience:

Carnegie Hotel Johnson City, TN 05/2012-03/2017

Banquet Server

Provide the highest level of service possible to ensure an efficient, courteous, personable and professional manner to ensure an excellent dinning experience.

Prepare banquet rooms and halls per instructions of the event coordinator

Pre-set tables according to etiquette dining rules

Ensure food courses are delivered timely

Perform several other tasks upon request from staff and customers. Body Health and Mind Center Johnson City, TN 05/2015-11/2015 Cosmetologist (Nail Technician)

Nail Service while maintaining sanitation and safety practices

Manicures/ Pedicures

Provide proper consultation to customers in order to ensure the proper treatment Cheddar’s Casual Café Johnson City, TN 07/201*-**-**** Server

Serve drinks and take orders

Explain menu items and food content

Strived to exceed customer expectations by anticipating their needs

Provide timely and friendly customer service and resolve customer complaints

Present checks and take cash

Completed end of shift duties such as cleaning and next day preparations References:

Available upon request

Contact this candidate