Customer Service Microsoft Office

Asrine Butler

*** ********* **. ********, ** ****8

718-***-**** / 917-***-**** or *********@***.***

PROFILE SUMMARY

Administrative/Office Support Assistant with broad hands-on technical work experience using both Mainframe and Desktop Computing, Microsoft Office Suite (Word (60 wpm), Access, EXCEL, PowerPoint, Outlook, Lotus Notes, etc.), serving private and non-profit organizations. Self-starter, adaptable, effective communicator and team oriented.

EXPERIENCE:

City of New York, NY 07/14 – Pres

Administrative/Office Support (Consultant)

Serve in diversified administrative and support roles for City Agencies where duties includes but not limited to some of the following;

Assist in HR Dept. processing employee applications

Prep/Scan/and create PDF personnel files for database

Archive files and send offsite for storage

Create data files, and Ad-Hoc reports using EXCEL

Research and update employee data using Desktop computing /Access and EXCEL

Update on-line database with building code Violations issued to contractors.

Processed confidential and sensitive information pertaining to child support enforcement

Verify inventory on-hand using EXCEL (Find, Formulas & Vlookup) Functions

King TeleService LLC, NY 04/13 – 9/13

Call Center Customer Service Rep. (Temp)

Received incoming calls for NYC Department of Finance

Provided customer support related to Property Tax, Liens Sales, Water/ Sewage charges on a daily basis.

NYC Department of Correction (DOC), NY 07/12 – 3/13

Administrative Support

Receive/copy incoming files for Legal Team from penal institutions

Processed paper-work for Correction Officers, and Data entry using EXCEL

Aided in migration to E-Filing system

NYSSCPA, NY 08/10 – 9/11

Administrative Assistant /Project Coordinator

Setup Online Education courses geared toward CPAs using Aptify5

Made provisions for In-house, Teleconference and Live Webinar sessions

Ensured handout course materials were available for In-house sessions

HMS Holding Corp (HMS), NY 02/08 – 1/10

Project Coordinator

Served in diversified roles for receiving and processing files pertaining to Medicare Claims and Hospital Data using Word / EXCEL & PeopleSoft

Updated on-line-tables and Run Procedures using TSO/ISPF and Endeavor

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Human Resources Administration (HRA), New York, NY 06/04 -10/06

Outreach Facilitator

Provided customer service support and interviewed clients applying for food stamps

Mailed, or collected applications from walk-ins or recertification candidates

Utilized WMS (Welfare Management System) database for research, budgeting,

reporting and data entry

EDUCATION: B.A., Liberal Arts, City College /CUNY, New York

Certificate, Microsoft Office Suite, Medgar Evers College /CUNY, New York

Extracurricular Activities: Volunteer

Negro Ensemble Theatre Company, NY 09/11 – Pres

Served in diversified roles for Off Broadway Theatre in advertising, building and seating audiences for plays at various times.

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