Project Manager, Business Process Analyst, Six-Sigma Black Belt

Keith D Vallencourt, PE, CSSBB, CPIM

** ******** ****** • Gardiner, Maine 04345 • 207-***-**** (Cell/Text) *************@*****.***

SUMMARY OF SKILLS

Project management

Business process analysis and

engineering

Product/system development

Software Development Life Cycle (SDLC)

Predictive analytics/forecasting

Quantitative/qualitative modeling

Design Thinking

Agile/SCRUM

TRIZ

Design of experiments

Data analysis

Budgeting and managing project

finances

Feasibility analysis

Change Management

Data querying and analysis

Requirements gathering and definition

Test case preparation

Risk Management

Cost estimating

Financial figures of merit

Systems analysis

Quality management

Engineering

Lean/Six-Sigma

Algorithm design

Software development

Organization development

Training

Business/technical writing

CERTIFICATIONS

Licensed Professional Engineer (Maine)

Certified Six-Sigma Black Belt (ASQ)

Certified Production and Inventory Manager (APICS) RELEVANT EDUCATION

• BS in Naval Architecture and Marine Engineering (Webb Institute)

• Completed core requirements for MS in Engineering with emphases in Simulation Modeling and in Operations Research (Mississippi State University)

• Completed graduate-level courses in engineering (Colorado State University), statistical analysis

(University of Southern Maine), computer programming and algorithms (Hood College), business law (New Hampshire College)

• Completed college courses via www.coursera.org: Model Thinking (University of Michigan); Developing Innovative Ideas for New Companies (University of Maryland); Synapses, Neurons and Brains (Hebrew University of Jerusalem); Gamification (University of Pennsylvania); What Managers Can Learn from Great Philosophers (École Centrale Paris) Keith D Vallencourt, PE, CSSBB, CPIM

18 Pleasant Street • Gardiner, Maine 04345 • 207-***-**** (Cell/Text) *************@*****.***

SOFTWARE AND PROGRAMMING

SAP/APO

Microsoft Office Suite (Word, Excel,

PowerPoint, Access, Outlook)

Microsoft Excel VBA

Microsoft Project

Microsoft Visio

ProModel

FlexSim

iThink

Scientific Programming and Numerical

Analysis

Configuration Management

Software Development & QA

Methodologies

AutoCAD

C/C++

Agile/Scrum Development

SQL

Flow-charting

Database Modeling

Data Flow Diagrams

Process Modeling

AGILE/SCRUM/DESIGN-THINKING/TRIZ

I have been very successful in synthesizing the principles of Agile, SCRUM, Design Thinking, and TRIZ into effective, flexible project plans for developing products and systems, or for improving existing ones, and have incorporated them into formal product-development methodologies. These have been especially useful when applied to products or applications that combine new or specialized functionality or technology with standard ones – COTS software, for example. This approach makes it easier for the team to manage volatility and risk, to facilitate the progressive elaboration of requirements, and therefore to make better decisions about grouping tasks for Agile/SCRUM sprints. OVERVIEW OF BUSINESS-ANALYSIS AND BUSINESS PROCESS ENGINEERING SKILLS AND EXPERIENCE

Have extensively used flowcharts, data models, and logic tables to define and validate requirements

Designed, created, and employed simulations, role-playing games, and other interactive exercises to elicit and refine requirements

Designed, created, and employed rapid-prototyping techniques to validate and refine requirements

Modeled business and industrial processes in SAP/APO, iThink, FlexSim, or ProModel to analyze, design, or improve them

Have extensively used process models to determine and evaluate KPIs and other metrics

Very proficient in using Operations Research techniques to optimize processes, determine requisite staffing levels, and determine KPIs or other metrics

Very proficient in “Voice of the Customer” techniques

Very proficient in flow-charting and data modeling

Very proficient in querying data

Very proficient in performing cost-benefit analyses

Very proficient in writing specifications and communicating requirements Keith D Vallencourt, PE, CSSBB, CPIM

18 Pleasant Street • Gardiner, Maine 04345 • 207-***-**** (Cell/Text) *************@*****.***

Very proficient in writing test plans and related documents

Very proficient in planning and executing testing and other QA activities OVERVIEW OF PROJECT-MANAGEMENT SKILLS AND EXPERIENCE

Proficient in the Project Management Body of Knowledge (PMBOK)

Proficient in cost-benefit analyses and other financial figures of merit

Taught project management skills at the college level as part of a course in Operations Management

Comfortable with “nontraditional” methodologies such as Agile/Scrum

Designed and created special tools, dashboards, and metrics for evaluating and managing projects

Led software-development projects for complex Medicaid-management systems

Led numerous interdisciplinary projects to create, model, implement, or improve business processes in SAP/APO

Led an interdisciplinary project to create a sustainability-metric (e.g., FSC, PEFC, SFI) management system in SAP

Led numerous capital projects to design, develop, test, implement, and support new products and processes for the snow- and ice-removal industry

Led numerous capital projects to create or improve facilities and (e.g., CAD/CAM networks, engineering laboratories, testing facilities and equipment)

Very proficient in such project-management software as Microsoft Project

Very proficient in managing organizational change

Very proficient in managing risk

Very proficient in teaching and training

QUALITY-MANAGEMENT/SIX-SIGMA EXPERIENCE

I used such techniques as DMAIC, DMADV, DFSS, Voice of the Customer, Gaming, Quality Function Deployment, Agile/Scrum, and TRIZ to guide cross-functional teams through the product-development process

I used such techniques as Design of Experiments to troubleshoot or obviate complex problems

I used Voice of the Customer techniques to identify and clarify market opportunities

I used various statistical techniques to monitor and improve processes

I designed and taught courses in Statistical Process Control and in Quality Management SAP/APO SUPPLY CHAIN EXPERIENCE

Ten years of experience designing, creating, enhancing, testing, implementing, and supporting APO Global ATP processes and functions

Launched a project to develop and implement Supply Network Planning and Demand Planning functionality in APO

Keith D Vallencourt, PE, CSSBB, CPIM

18 Pleasant Street • Gardiner, Maine 04345 • 207-***-**** (Cell/Text) *************@*****.***

Designed and implemented Sales & Operations Planning processes

Designed and implemented customer-focused distribution channels

Created simulation models to expedite designs and decisions

Designed and implemented numerous special models, tools, and reports for managing production resources and inventory

Prepared and taught college-level courses in Operations Management, Operations Research, and Quality Management

ENGINEERING EXPERIENCE

Designed the MEP and HVAC systems for a new church

Led a department of engineers, designers, and technicians to design, develop, test, manufacture, and support truck-mounted snowplows, control systems, fluid power systems, lighting systems

Led teams of engineers, designers, and technicians to design, develop, and build specialized testing equipment

Led teams of engineers, designers, and technicians to design, develop, and build manufacturing equipment and tools

Assisted the Purchasing Department in qualifying vendors, materials, and products through rigorous analysis and testing

Led projects to analyze and improve production processes and material flows

Analyzed shipboard piping systems and power-generating systems RELEVANT WORK HISTORY

2016-Now Consultant • Keith D Vallencourt, PE (self-employed) • Gardiner, Maine

Designed the HVAC, plumbing, and fire-suppression systems for a new church

Provide forecasting services to the Good Judgment Project

Designed a website for an auto leasing company

Wrote copy for a metal-processor’s web site

2014-2016 Senior Project Manager • Goold Health Systems • Augusta, Maine

Managed software-development projects for Medicaid-management systems. This involved managing the software development life cycle, preparing responses to proposals (including estimated costs), defining requirements, designing software logic, architecture, interfaces, and ETL logic, establishing secure environments and connectivity, ensuring compliance with security standards (e.g., NIST/FISMA), creating technical and user documents, designing and preparing for testing, testing, deploying and supporting applications, preparing project schedules and related documents, Keith D Vallencourt, PE, CSSBB, CPIM

18 Pleasant Street • Gardiner, Maine 04345 • 207-***-**** (Cell/Text) *************@*****.***

documenting and managing issues, leading meetings and presenting status updates to various levels of management

Performed the Business Analyst role on numerous tasks and sub-projects: o Analyzing, designing, and specifying a live-data test environment o Analyzing, designing, and specifying ETL and interfaces o Analyzing, designing, and specifying maintenance processes o Analyzing, designing, and specifying patient eligibility logic

Contributed to improving project-management processes by creating tools and procedures for translating requirements into specifications and for managing resources across projects

2004-2014 APO Rules Leader/Lead Business Process Engineer (Operations Planning) • Sappi Fine Paper • South Portland, Maine

Led cross-functional teams that used the SAP/APO module to design, develop, and implement wide varieties of production and distribution models to optimize supply chain efficiencies and to facilitate special programs and campaigns. These tasks involved the extensive use of APO’s Global ATP (gATP) functionality.

Conducted feasibility studies, estimated capital and labor costs and created cost- benefit analyses and other financial figures of merit

Also led an interdisciplinary project team to design, develop, and implement a system within SAP for managing such sustainability metrics and FSC or PEFC credits and/or percentages.

Used such Six-Sigma methodologies as DMAIC, DMADV, DFSS to design, develop, or improve processes

Served as a subject matter expert for a project to develop and implement SAP inventory-management dashboards

Created simulation models to evaluate alternative proposals, refine designs, and train personnel and managers.

Used such techniques as Gaming, Quality Function Deployment, Agile/Scrum, and TRIZ to guide cross-functional teams through the product-development process

Led numerous projects and initiatives under Lean/Six-Sigma guidelines

Won numerous “Risk Taking and Ingenuity Awards” for my process-improvement and capability-enhancement initiatives

Managed organizational changes resulting from the new processes and systems

Managed the training of new and veteran personnel

Identified, quantified, and managed project risks

Created complex queries in Business Objects

Performed the Business Analyst role on numerous tasks and sub-projects: Keith D Vallencourt, PE, CSSBB, CPIM

18 Pleasant Street • Gardiner, Maine 04345 • 207-***-**** (Cell/Text) *************@*****.***

o Analyzing, designing, and specifying a complex system for managing sustainability credits

o Analyzing, designing, and specifying a system for the detailed analysis of available production assets

o Analyzing, designing, and specifying a system for evaluating the potential usefulness of “miscellaneous” inventory

o Analyzing, designing, and specifying supply chain dashboards 2001-2003 Adjunct Professor • Thomas College • Waterville, Maine

Taught project management, business analysis, and systems analysis as part of a course in Operations Management.

Taught an undergraduate course in Quality Management and a graduate-level course in Operations Research.

1999-2004 Consultant • Keith D Vallencourt, PE (self-employed) • Gardiner, Maine

Provided forensic-engineering and expert-witness services to attorneys, which includes managing accident investigations and the handling and storage of evidence

Provided design-engineering and industrial-engineering services to various clients, including feasibility analyses and financial figures of merit

Provided technical-writing and ghost-writing services, which have included preparing documents and guidelines for managing projects

Helped to define lead an organization-development effort for a customer service organization that was transitioning to SAP. As part of this effort I was responsible for managing organizational changes, training, and risks 1993-1999 Project Engineer/Engineering Manager • Fisher Engineering • Rockland, Maine

Led a group of engineers, designers, and technicians responsible for... o Designing and developing new products, software, and algorithms o Updating and improving existing products

o Reducing costs

o Investigating and resolving field failures

o Providing manufacturing engineering and quality-management services to the Production Department

o Providing vendor-qualification and product-qualification services to the Purchasing Department

o Building and maintaining engineering networks, software, laboratories and facilities

Keith D Vallencourt, PE, CSSBB, CPIM

18 Pleasant Street • Gardiner, Maine 04345 • 207-***-**** (Cell/Text) *************@*****.***

Led numerous capital projects to design, develop, test, implement, and support new software, systems, products, and processes for the snow- and ice-removal industry.

Led numerous capital projects to create or improve facilities and (e.g., CAD/CAM networks, factory automation, engineering laboratories, testing facilities and equipment)

Conducted feasibility studies, estimated capital and labor costs and created cost- benefit analyses and other financial figures of merit

Assisted the Purchasing Department in evaluating and selecting vendors.

Used such techniques as Gaming, Quality Function Deployment, Agile/Scrum, and TRIZ to guide cross-functional teams through the product-development process

Led projects to implement Design for Manufacturing and Design for Quality initiatives

Led projects to implement a new ERP system within the Engineering organization

Led projects to implement new CAD/CAM software within the enterprise

Responsible for managing changes and risks within the organization and the customer base

Implemented a number of programs to train and develop personnel, efforts that included establishing partnerships with the University of Maine and with Colorado State University.

Created complex queries in SQL

1987-1993 Senior Business Systems Analyst • Bath Iron Works • Bath, Maine

Led interdisciplinary project teams responsible for analyzing, designing, improving, and supporting advanced, modular shipbuilding practices and systems. This included creating new ways of providing comprehensive technical information to production crews, instituting collaborative planning and tracking processes, and implementing ERP and CAD systems across organizational boundaries.

Used such techniques as Gaming, Quality Function Deployment, Agile/Scrum, and TRIZ to guide cross-functional teams through the product-development process

Analyzed and improved business, engineering, and manufacturing processes to improve throughput and reduce costs.

Led the Software QA and Testing team for the Engineering Department

Led the efforts to implement a new Software Development Life Cycle within the Engineering Department

Managed organizational changes and risks associated with implementing new systems and processes

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