Epic

VICTOR TRANG

*** ******* *** *** **** San Jose, CA 95128 713-***-**** ***********@*****.***

Experience Houston Methodist Hospital Houston, TX

**** – 2017 Instructional Designer, promoted twice from Functional Systems Admin and Scheduling Coordinator

Certified in Epic Cadence

Credentialed in Prelude, ADT, PB

Assessed training needs through surveys, interviews with employees, focus groups and collaboration with managers to develop computer based training program to help employees develop new skills

Utilized simulations, role playing, team exercises, group discussions, videos and lectures to instruct participants in training program; delivered management training to an average of two managers per week

Created and managed interactive staffing database which helped identify and address barriers to staffing that decreased the patient to nurse ratio to 4:1

Managed RN/PCA/Sitter/US contract obligations and strictly followed all federal and state guidelines for release of information

Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement and saved the department $75,000 in one quarter

Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access

Micro Focus/NetManage Cupertino, California

2006 – 2009 Account Manager

Exceeded targeted sales goals by 308%; increased sales volume by adding government accounts in the Canadian territory that generated $405,000

Contacted new and existing customers to learn about their needs and served as a trusted advisor for how their needs could be met through specific products and services

Qualified inbound leads and prospected outbound leads to generate new business

Taught potential clients about products through seminars and other special events Prime Mortgage Funding San Jose, California

2006 – 2006 Senior Mortgage Consultant

Identified and qualified customers’ needs, developed sales strategies, and negotiated and closed profitable projects with a 85% success rate

Negotiated, facilitated and managed real estate transactions that grossed $1.4 million in profits

Provided ongoing post-sales support to resolve which generated repeat business and referrals Capital West Home Mortgage San Jose, California

2004 – 2006 Loan Specialist

Executed 300+ daily cold calls to originate loans and grow client base and closed a total of 62 deals

Advised clients on product features, specifications, and application regulations

Assisted realtor with advertising client properties on websites, social media, and real state guides Skills SQL, Challenger Sale, MS Office, Certified Epic Cadence, Salesforce.com, Pivotal, LaborWorkx, Photoshop

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