Customer Service Representative

Ruhi Bano Afzal

**-** **** ****** ***, Corona, NY 11368

***********@*****.*** 917-***-****

OBJECTIVE STATEMENT

Aiming for a position where I can proficiently utilize my problem solving, critical thinking and analytical skills in both individual and team projects.

EDUCATION

Class of 2018

Bachelor of Arts, Hunter College, New York, NY

WORK EXPERIENCE

Feb 2014 –

April 2016

Parigi Group – Imports Department New York, NY

Administrative Clerk/ Traffic Coordinator

Provided import estimates and information regarding importing into the United States (viaair, ocean and truck)

Provided customer service to internal departments and overseas affiliates/clients

Handled data base management

Entered classification, import problems, resolution and monitoring of carnet imports for incoming exhibitions

Maintained filling and all the paper work

Create packing list of merchants for vendors and warehouse

Stay connected with vendors and warehouse via outlook

Provided extra help to company at front desk as receptionist (Answer phone calls, make appointments for visitors, arrange meetings for conference room)

May 2012 –

Feb 2014

Best Western Hotel Plaza, Long Island City, NY

Front Desk Receptionist

Handled credit card, cash transactions and registration process

Provided concierge service

Managed high phone activity including providing general knowledge to caller

Asked for identification and to ensure provided credentials are accurate

Handled guest check-ins and check-outs appropriately

Operated hotel switchboard, took calls and provided information and transferred calls

Managed accurate accounting of all rooms

Provided customer assistance regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions

Referred guests to appropriate departments to resolve complaints or provide suggestions as Guide

Contacted housekeeping and maintenance departments when a problem was reported

Explained appropriate use of keys and ensured that guests are satisfied

June 2008 –

May 2012

LaGuardia Airport Hudson News, Queens, NY

Cashier/Retail Customer Service Representative

Greeted customers while offering customer service attention.

Performed front-end cashier duties including operation of cash register

Received payment by cash, check, credit cards or other charge accounts

Issued receipts and change due to customers

Performed general cleaning of store, interior and exterior

Checked-in freight, stocks shelves, cooler, racks, cases, bins, and tables with new or transferred Merchandise

Completed necessary paperwork to perform opening and closing duties

Maintained cigarette and lottery count

Prepared items for deli as necessary if applicable

Assisted customers with locating products in the store

Complied with all policies, quality standards, procedures and expectations of the company.

Other duties and responsibilities as assigned by supervisor

Maintained the merchandise, checked inventory

CERTIFICATION

Computer Information Technology Certificate (CIT)

Karachi, Pakistan

SKILLS

MS Office Word, Excel, PowerPoint.

Team Leading and management skills.

Analytical skills. Good sense of task analysis and solution determination.

Bilingual:Hindi,Urdu,Punjabi

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