ROBIN ARNAO
*** ******* ***** **. * Yorktown, VA 23692 n 757-***-**** n *****.*****@*****.***
OBJECTIVE
An influential management professional with progressive experience in the development, motivation and leadership of personnel as well as an exceptional background in property and operations management. Accomplished in analyzing existing operations and delivering strategic processes to improve organizational performance, and marketing opportunities to accelerate expansion. Excellent skills in problem-solving, critical thinking and communications. Multiple property experience.
Productivity improvement
Account Management & Retention
Cross-functional Team Leadership
Vendor Relationship Management
EMPLOYMENT HISTORY
ABBITT MANAGEMENT, Newport News, VA May 2012 – January 2017
Community Manager
Manage the community operations to include: supervising property staff, conducting all aspects of leasing property, inspecting apartments, processing rental payments, preparing bank deposits, running weekly and monthly reports, accounts receivables and payables, processing payroll for staff, completing renewals.
WAVERTON & ASSOCIATES, Newport News, VA 2011 – 2012
Assistant Manager
Assisted in managing the property by conducting all aspects of leasing property that included: showing the property to prospective residents, running credit reports, and advertising the property. Submitted maintenance service requests and follow-up on completion. Handled the renewal process for residents.
WILLIAM E. WOOD & ASSOCIATES, Newport News, VA 2006 – 2010
Realtor
Sold and listed real estate properties.
WILLIAM E. WOOD & ASSOCIATES, Newport News, VA 2005 – 2006
Office Manager
Managed the office staff. Conducted monthly reports. Ordered office supplies.
NEWPORT NEWS PUBLIC SCHOOLS, Newport News, VA 2001 – 2004
Secretary
Administered office duties such as: registered students, maintained files, answered telephone lines, and data input.
NEWPORT NEWS LIBRARY SYTEMS, Newport News, VA 1997 – 2001
Library Assistant
Assisted patrons with checking items in and out. Maintained and organized library shelves. Answered telephones.
EDUCATION & AFFILIATIONS
THOMAS NELSON COMMUNITY COLLEGE, Hampton, VA
Associates in Business Management – 2013
Associates in Information Technology – 2009
Real Estate License – 2005
RAM Certification – 2013
Commercial Driver’s License