Senior QA Analyst

Meera Gopalan

*******.*****@*****.***

Mobile: 717-***-****

SUMMARY

Around 10 years of extensive and progressive experience in Test Planning, Test case development and Test execution with an earned reputation for meeting strict deadlines and delivering mission critical solutions on time and within budget.

Significant experience as a Module leader, Test lead and Onsite coordinator

Experience in tools like QTP, Selenium, Quality Center and Rational Clear Quest.

Specialized in development of Test Strategy, Test Plans and writing Test Cases.

Extensive work experience in System Testing, User Acceptance Testing, Functionality Testing, Black Box Testing, Integration Testing and Regression Testing.

Extensive work experience performing Web based and Client/Server applications testing for various US Clients like IEEE, KPMG, Deloitte Consulting, Travelers Insurance, Pemco.

Participated in the teams through design, implementation, testing and packaging of the software.

Expertise with various SDLC and Agile methodologies like Scrum and experienced with Water fall, Prototype and V-model.

Expertise in planning, designing, implementing, executing and evaluating tests.

Good in developing and executing test scripts using automation tools like QTP.

Good in writing SQL queries for MS SQL server and DB2 Databases.

Involved in Project Planning, Coordination and implementing various QA methodologies.

Developed test scripts to automate process of testing in Selenium WebDriver

Good in performing backend database testing by writing and executing SQL queries.

Excellent communicative, interpersonal, intuitive, analysis and leadership skills.

Proven ability to work efficiently in both independent and teamwork environments.

Strong professional exposure and expertise in Insurance, Banking and Child Care domain.

Business Analyst in the Bond Portal creation team - Reverse Engineering project

Energetic and perseverant self-starter who is known for exceeding goals and objectives.

Good Knowledge in Quality Assurance Concepts

TECHNICAL SKILLS

Defect Tracking : HP Quality Center, Test Director, JIRA, Rational Clear Quest.

Testing Tools : UFT, QTP 9/9.5, Rational Quality Manager, Selenium Webdriver

Databases : Oracle, MS SQL Server 2005, DB2

Languages : Java, .net, TSL, COBOL, SQL

Operating Systems : MS-DOS, OS/390, WINDOWS NT/XP/2000/2003

Methodologies : SDLC, Object Oriented Design and Agile.

CERTIFICATION

Certified in CSTE (Certified Software Test Engineer).

Completed INS-21 (General Insurance).

PROFESSIONAL EXPERIENCE

Currently working with Lighthouse Solutions from May 2014 – Dec 2016

Worked with Orion Systems Integrators from Oct 2010 – Dec 2013

Worked in Wipro Technologies from Oct 2008 – Dec 2009

Worked in Cognizant Technology Solutions from Apr 2005 – Sep 2008.

Work Experience

Client: IEEE, Piscataway, NJ Oct 2011 – Dec 2016

Project: Enterprise Application

Role : Sr. QA Analyst/ Test Lead

IEEE Enterprise Application is a Java based E-commerce application in which over 400,000 members renew annually and new members join and purchase products, memberships and subscriptions including students, which also includes their websites in mobile iOS and android devices. Its back end is supported by Siebel E-media and SQL. Siebel E-media is used by CSR’s to review and update the member’s queries and their requests.

Responsibilities:

Analyzed user requirements and documented test requirements using Quality Center

Lead a team of 4-5 members

Preparation and Review of High Level Estimates.

Preparation and Review of Test plan.

Prepared detailed test cases by understanding the business logic and user requirements for manual testing.

Responsibility involved manual and automation testing of the web application

Designed and Implemented Automation Framework to reduce manual testing effort

Developed QTP test scripts to perform Cross Browser and Regression testing

Developed test scripts to automate process of testing in Selenium WebDriver/TestNG

Developed and maintained automated regression test cases in Selenium WebDriver using Java programming language

Update regression test cases with each product enhancement.

Debugging and solving issues in the automated QTP/UFT scripts.

Involved in testing Life Ray Content Management System

Involved in testing Oracle Financials

Running QTP/UFT automated test scripts through ALM.

Performed end to end testing functions for every release.

Involved in using Automic job scheduler software to execute and co-ordinate Batch Jobs among different teams.

Involved in testing OBIEE Reporting tool

Involved in testing Salesforce Web based application

Involved in using Seibel E-media Graphical User Database

Accommodated tight schedules and resource constraints using automation

Documented and maintained automation and manual testing procedures and tools

Expertise in creating and executing manual test cases.

Planning and managing functional testing activities for the launch and post-launch releases.

Worked with manual testers to enable automation suites to be executed on a regular basis to

Validate the quality of releases as well as daily builds

Design, document, track test cases in HP ALM.

Identify opportunities for process improvements and efficiencies.

Performed extensive SQL queries using Toad to extract data from data bases for verification and validation

Involved as responsible person during release checkout

Involved in Mobile devices including iOS and Android Devices.

Prepared automated scripts for performing regression testing.

Prepared SQL scripts to fetch the data.

Responsible for running all the batch jobs in Automic

Responsible for automating the validation of the product setup and the prices for those product.

Performed various types of testing such as: Functional, Integration and Regression Testing.

Generated reports through OBIEE.

Identified and isolated software defects and reported them via JIRA

Track and categorizing issues and creating defect reports and managing defect database using Quality Center.

Prepared weekly status reports and Test Closure reports.

Documented bugs, questionable functions, errors, and inconsistencies in application functions, outputs, and content.

Attended the daily Bug review meetings, weekly status meetings and walkthroughs and interacted with Business Analysts and Developers for resolving Defects.

Participated and Initiated Team meetings on a regular basis and involved in active discussion in order to improve the testing quality by better strategies and testing approach.

Environment: Quality Center 10.0/ALM 12.01, QTP 11/UFT 12.0, Selenium, JIRA, MS SQL, Siebel, OBIEE, Life Ray CMS, Oracle Financials, Automic Job Scheduler, Perfecto Mobile

Client: KPMG, Montvale, NJ Aug 2011 – Oct 2011

Project: Sentinel Risk Management Application

Role : Sr. QA Analyst

The Sentinel (secure online system) developed to help KPMG automate the query, approval and services reporting processes required by the "Sarbanes-Oxley" legislation. Sentinel also facilitates Sentinel Lead Partners pre-approval for clients that require independence in accordance to SEC rules and for preferred provider clients.

Responsibilities:

Analyzed user requirements and documented test requirements using Quality Center

Prepared detailed test cases by understanding the business logic and user requirements for manual testing.

Responsibility involved manual testing of the web application

Performed web service testing.

Testing of the Integration Web Services that are consumed by Other KPMG Applications.

Tested the Data Contracts, Validation of Inputs and Outputs of the Web services using a Test Console Application.

Developed detailed Testing Methodologies, and Test cases.

Performed various types of testing such as: Functional, Integration and Regression Testing.

Track and categorizing issues and creating defect reports and managing defect database using Quality Center.

Documented bugs, questionable functions, errors, and inconsistencies in application functions,outputs, and content.

This project used Waterfall model.

Environment: .NET, C#, SQL Server 2005/2008, VS 2005, Quality Centre.

Client : Deloitte Consulting, Harrisburg, USA Oct 2010 – Aug 2011

Project : Child Care Management Systems for the State of Virginia

Role : Senior QA Analyst

Description:

The VaCMS is an automated system for the Child Care Subsidy Program that will allow Virginia to meet federal mandates more efficiently, provide greater accuracy in payments to providers, and improve overall program management.

Responsibilities:

Management of the testing process

Performed manual Testing.

Used Rational Quality Manager to prepare Test Cases.

Performed database testing and verified the data is getting converted and populated correctly in the application.

Involved in executing the test cases using Quality Manager.

Reported and managed software defects using Rational Clear Quest and interacted with the developers to resolve technical issues.

Preparing Test reports based on bugs found in Testing.

Involved in reviews with developers in fixing bugs.

Organizing Review Meetings & Status meeting with design, development & Testing Teams.

Drafting Test Plans & Test Cases.

Maintain weekly Status Reports.

Testing Weekly Builds and report the bugs in Clear Quest.

This project uses Agile Scrum methodology.

Environment: Java, Oracle, Rational Quality Manager, Clear Quest

Client : Standard Bank of South Africa Oct 2008 – December 2009

Project: Self Service Channel (SSC) – Cell Phone Banking

Role : Senior QA Test Engineer

Description:

The Cell Phone Banking services of Standard Bank of South Africa provides quick, convenient and secure ways to access accounts and perform various transactions via Cell Phones, for their customers.

Responsibilities:

Management of the testing process

Preparation and Review of High Level Estimates and WBS estimates.

Preparation and Review of Test Strategy, Test plan and Test case.

Ensure Test requirements, Test cases and Test Data sign off

Tracking the test progress and reporting to the Project Manager and other stakeholders.

Planning and coordinating multiple projects in parallel.

Perform defect management.

Coordinating with Team leads and Team Members for multiple projects.

Preparation of Status reports, Metrics, MIS and Dashboard.

Internal Audit for SSC.

Created awareness on the process initiatives to the offshore team and ensured they are followed strictly.

Created process awareness among clients for process compliance through Onsite.

Ensure implementation of all Wipro processes for testing

Quarterly presentation on highlights and achievements to the senior management.

Environment: OS/390, COBOL, DB2, Quality Center, Web logic.

Client : Travelers, Hartford, CT, USA March 2007 – Sept 2008

Project: Bond Surety

Role : Test Lead, Business Analyst

Description:

Surety Bond applications comprises of CSAMS & CAMS. The Construction Service Account Management System (CSAMS) is a surety account management system which specializes in construction bonds and miscellaneous service accounts. CAMS is an account management system for processing Commercial Surety bonds.

Responsibilities:

Generated the Test Strategy, Test Matrices, Test Plan and Test Cases after a thorough analysis of the business requirements.

Onsite stint at Connecticut, USA involved coordination with the offshore team and the client.

Played the role of a Test Lead and responsible for Coordinating team, preparing status report and Effort Estimation.

Designed the automation frame work and identified regression scenarios.

Used Descriptive programming and data-driven framework.

Automated the regression test cases using Quick Test Pro.

Created repeatable user defined functions and stored them as function libraries.

Parameterized the tests by entering different sets of data using QTP.

Experienced in trouble-shooting various problems during design & development phase of automation scripts.

Performed Back-End testing of the SQL 2005 Database to ensure Country details and the code were correctly inserted from the Browser into the Back End.

Maintained all the documents and the issue tracker in the share point.

Review of the Test data, test cases with respect to business requirements.

Perform sanity testing, regression testing and functional testing.

Attended and lead weekly status meetings to discuss progress of the project and interact with the development team.

Implemented whole life cycle of QA methodologies starting from planning, capturing, creating, tracking the defects using internal defect tracking.

Worked out of Bangalore for 2 months to drive the Requirements engineering for the Bond Portal.

Active participation in the events within Travelers account. Member of the Editorial section for Travelers account. Initiative in circulating newsletter in Travelers account.

Environment: .Net, Windows 2000/XP, SQL Server 2005, Quality Center, QTP.

Client : Travelers, Hartford, CT, USA Nov 2005 – Mar 2007

Project : Executive Liability Management System (ELMS)

Role : QA Engineer

Description:

ELMS application is a comprehensive all in one package which allows the Underwriter to create an account for the customer, select the coverage based on customer preferences, quote for the coverage selected, bind and bill the policy and administration of policy during its lifetime.

Responsibilities:

Prepared Test Strategy, detailed test plan Status Reports Every Week, Test case status, metrics, QA Issues and Defects.

Maintained all the documents and the issue tracker in the share point.

User Interface testing was done to validate so that the navigation of the application properly reflects business functions and requirements, including window-to-window,screen-to-screen, image-to-image, field-to-field and use of access methods.

Developed automated baseline scripts for testing the future releases of the application usingQTP.

Used Descriptive programming and data-driven framework.

Automated the regression test cases using Quick Test Pro.

Experienced in trouble-shooting various problems during design & development phase of automation scripts.

Various features of QTP like Check points, Synchronization points, parameters (data driven tests), Recovery Scenarios, and Debugging were used.

Responsible for Trouble Shooting, resolving the Production issues and involved with the users to get System requirements.

Environment: .NET, Windows 2000, SQL Server 2005, Quality Center, QTP.

Client : Pemco, USA Apr 2005 – Oct 2005

Project: Exceed

Role : QA Engineer

Description:

PEMCO Exceed is an insurance processing solution that provides policy administration, billing and collections, claims, rating and underwriting, document forms management, business intelligence.

Responsibilities:

Participated in Business Analysis, Requirement analysis and Use-Case analysis.

Involved in managing the requirements and assigning priorities using Test Director.

Developed Test Strategy, Test Plan and Requirements Traceability Matrix (RTM) to ensure adequate test coverage.

Developed and Review Test Cases for Functional and Reports testing.

Managed the Requirements Traceability Matrix and tracked defects using Test Director.

Interacted with Development and QA Teams to ensure overall quality of the software

Attended and lead weekly status meetings to discuss progress of the project and interact with the development team.

Training Coordinator for the training batch in PEMCO.

Environment: VB Script, Windows 2000/XP, DB2, Test Director.

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